call
1300 850 832
www.extreme-marquees.com.au
RETURNING ITEMS
Before returning any part or product to Extreme Marquees
please contact us to obtain specific return shipping
instructions at [email protected] or call us
on 1300 850 832.
Extreme Marquees can arrange the product return for a
change of mind, however, the customer will be invoiced
for the shipping costs. In addition, when processing a
refund due to change of mind a component of the original
price will be non-refundable. This amount will be equal to
the delivery fees charged by the courier company. If you
receive a faulty or damaged product, a replacement will be
provided to you.
You can return your purchase from Extreme Marquees by
courier regardless of if you have made your purchase on
www.extreme-marquees.com.au or over the phone.
MAINTENANCE
PROTECTIVE COVERS
Ensure all protective covers are clean and dry before fitting
to any of your marquee products.
SCREWS
Regularly check that all screws are firm (not too tight). This
can be done by using an allen key and/or screw driver. If a
truss bar screw is missing, replace it immediately as this will
put additional pressure on the frame when setting up.
LEGS
When retracting or extending the legs on your marquee it
is important that both the inner and outer segments of the
leg are clean and free of obstructions such as: sticky tape,
masking tape, rope, string and cable ties. When sticky tape,
string etc are left on the tent frame legs it can cause the
inner and outer segments to jam.
TRUSS BARS
The truss bars (cross bars) are an integral part of the
marquee structure. If a truss bar is broken or damaged it
is recommended that you do not use the marquee until
it’s repaired or replaced. If operated correctly in normal
weather conditions the truss bars should not break.
CLEANING
Do not use solvents on any part of the Marquee.
ROOF & WALLS
When cleaning your marquee (roof, walls or valance panels)
use a soft mop and any mild household cleaning fluid such
as dish detergent mixed with warm water.
When cleaning the roof of your marquee we recommend
that the tent is fully opened and secured into position.
Remove any leg extensions or accessories such as side walls
as these can be cleaned separately.
We recommend that the roof of your marquee be cleaned
regularly in proportion to the frequency of use.
Allow your marquee to completely dry before packing down
and fitting the protective cover. This will prevent mildew and
mould growth.
SMALL STAINS
Simply clean with a general-use mild household detergent
and a clean cloth.
FRAME
We recommend that the marquee frame be cleaned
regularly. Use a silicone spray on the frame after extended
use or in damp weather conditions. This will ensure your
frame operates easily and will maintain a clean look. Be sure
to remove any excess spray before attaching the roof.
TRANSPORTATION
The marquee should be stood upright during transit. If your
marquee needs to be positioned horizontally you
MUST
remove the rooftop to prevent potential damage.
REPAIRS & SPARE PARTS
ROOF
Should your marquee roof be damaged, please contact the
Extreme Marquees Office. We will assess the damage and
either suggest a repair centre or arrange to return the roof
to our Warehouse/Office. In the case of an issue covered
under warranty, claim forms can be found on our website -
https://www.extreme-marquees.com.au/resource-centre/
FRAME
Should your marquee frame be damaged the following
options are available.
Contact the Extreme Marquees Office, advise which
connector, truss bar or leg requires replacement. Use
an allen key or screw driver to remove the damaged
component, and replace it with the new part.
https://www.extreme-marquees.com.au/marquee-spare-
parts/
OR
In the case of a warranty claim, a Warranty Claim Form must
first be completed. Forms are available online at -
https://www.extreme-marquees.com.au/resource-centre/
NOTE:
Fit the protective cover to the marquee frame top to
bottom, leaving Marquee to stand on its feet or wheels.
DO NOT
drag marquee protective covers as this can cause
wear and tear and may cause damage to your marquee.
