MAINTENANCE
PROTECTIVE COVERS
Ensure all protective covers are clean and dry before fitting
to any of your marquee products.
CROSS WIRES & TIE-DOWN STRAPS
Inspect regularly to ensure they are fit for use.
CLEANING
Do not use solvents on any part of the Marquee.
ROOF & WALLS
When cleaning your marquee (roof, walls or valance panels)
use a soft mop and any mild household cleaning fluid such
as dish detergent mixed with warm water.
When cleaning the roof of your marquee we recommend
that the tent is fully opened and secured into position.
Remove any leg extensions or accessories such as side walls
as these can be cleaned separately.
We recommend that the roof of your marquee be cleaned
regularly in proportion to the frequency of use.
Allow your marquee to completely dry before packing down
and fitting the protective cover. This will prevent mildew and
mould growth.
SMALL STAINS
Simply clean with a general-use mild household detergent
and a clean cloth.
REPAIRS & SPARE PARTS
ROOF
Should your marquee roof be damaged, please contact the
Extreme Marquees Office. We will assess the damage and
either suggest a repair centre or arrange to return the roof
to our Warehouse/Office. In the case of an issue covered
under warranty, claim forms can be found on our website -
https://www.extreme-marquees.com.au/resource-centre/
FRAME
Should your marquee frame be damaged contact us for
options.
DO NOT
drag marquee protective covers as this can cause
wear and tear and may cause damage to your marquee.
PRODUCTION & DELIVERY
Extreme Marquee will endeavour to meet all customer due
dates and deadlines. However, as there are many aspects
out of our direct control such as third party freight providers,
we can never guarantee an arrival date. As such, Extreme
Marquees does not accept liability for any missed due dates,
nor do we accept any refund request based on this premise.
Extreme Marquees has an outstanding reputation for
meeting the tightest deadlines and our team will continue to
strive for excellence in this regard.
RETURNS POLICY
100% Satisfaction Guaranteed
As part of the Extreme Marquee experience, it is our
commitment to provide superior products. If you are not
completely satisfied with your Extreme Marquee purchase
for any reason, we will do our best to rectify. You can return
your product for a replacement or refund within thirty (30)
days of your purchase. The product must be in new, unused
condition. Extreme Marquees does
NOT
accept returns for
any custom printed products unless the custom printed
product has a fault under our manufacturers warranty.
Extreme Marquees’ guarantee does not cover ordinary wear
and tear or damage caused by improper use, or weather-
caused damage such as storms, rain or wind.
If you have received your Extreme Marquee purchase and it
has a manufacturing defect in the materials or workmanship,
please fill out our Warranty Claim Form - https://www.
extreme-marquees.com.au/resource-centre/ - and email it to
the following address: [email protected]
Before returning any part or product to Extreme Marquees
please contact us to obtain specific return shipping
instructions at [email protected] or call us
on 1300 850 832.
Extreme Marquees can arrange the product return for a
change of mind, however, the customer will be invoiced
for the shipping costs. In addition, when processing a
refund due to change of mind a component of the original
price will be non-refundable. This amount will be equal to
the delivery fees charged by the courier company. If you
receive a faulty or damaged product, a replacement will be
provided to you.
You can return your purchase from Extreme Marquees by
courier regardless of if you have made your purchase on
www.extreme-marquees.com.au or over the phone.
AUSTRALIA P
1300 850 832
3 Bailey Court, Brendale,
Queensland, Australia 4500
SHOP ONLINE
www.extreme-marquees.com.au
NEW ZEALAND P
0800 424 313
[email protected]
2-37 Glenmore Drive, Warkworth,
Auckland, New Zealand 0910
SHOP ONLINE
www.extrememarquees.co.nz
