Deploy the ExtraHop Explore 5100 Appliance
4
product key and activate all of your purchased modules. You must have administrator privileges on the
ExtraHop appliance to access the Admin UI.
Register the appliance
Before you begin
Note:
If you are registering a Discover or Command appliance, you can optionally enter the product
key from the ExtraHop Web UI, (
https://<extrahop_ip_address>/
) after you accept
the EULA and log in.
1. In your browser, type the URL of the ExtraHop Admin UI,
https://<extrahop_ip_address>/
admin
.
2. Review the license agreement, select I Agree, and then click
Submit
.
3. On the login screen, type
setup
for the username.
4. For the password, select from the following options:
•
For 1U and 2U appliances, type the serial number printed on the label on the back of the appliance.
The serial number can also be found on the LCD display on the front of the appliance in the
Info
section.
•
For the EDA 1100, type the serial number displayed in the
Appliance info
section of the LCD
menu. The serial number is also printed on the bottom of the appliance.
•
For a virtual appliance in AWS, type the instance ID, which is the string of characters that follow i-
(but not i- itself).
•
For all other virtual appliances, type
default
.
5. Click
Log In
.
6. In the Appliance Settings section, click
License
.
7. Click
Manage License
.
8. If you have a product key, click
Register
and type your product key into the field.
Note:
If you received a license file from ExtraHop Support, click
Manage License
, click
Update
,
then paste the contents of the file into the Enter License field. Click
Update
.
9. Click
Register
.
Next steps
Have more questions about ExtraHop licensing works? See the
Troubleshoot license server connectivity
Your ExtraHop appliance must be able to resolve the *.d.extrahop.com domain from the DNS server settings
that you configured on your ExtraHop appliance. Communication with the licensing server through DNS is
required for license updates and check-ins.
Open a terminal application on your Windows, Linux, or Mac OS client that is on the same network as
your ExtraHop appliance and run the following command:
nslookup -type=NS d.extrahop.com
If the name resolution is successful, output similar to the following appears:
Non-authoritative answer:
d.extrahop.com nameserver = ns0.use.d.extrahop.com.
d.extrahop.com nameserver = ns0.usw.d.extrahop.com.
If the name resolution is not successful, make sure that your DNS server is properly configured to lookup
the
extrahop.com
domain.