TROUBLESHOOTING
Problem
Possible Cause
Suggested Solutions
Water shortage
indicator
“
ADD WATER
”
light is
on
A) There is no water
B) The water screen at the
bottom of water reservoir
is blocked
C) Pump malfunction
A) Press the stop button, fill the water
tank with water, wait 3 minutes and
press the start button to restart the ice-
making cycle.
B) Clean the appliance
C) Consult with a competent qualified
service*
“
ICE FULL
”
indicator
lights up
A) Ice basket is full and
the infrared light is
blocked by the ice.
B) Infrared light-emitting
diode & light-receiving
diode does not work
A) Remove the ice from ice basket.
B1) Clean the infrared light-emitting
diode & light-receiving diode and
restart the ice maker
B2). If the infrared light-emitting diode
& light-receiving diode remain
unfunctional, consult with a
competent qualified service*
Pilot lights does not
turn on
A) The fuse is blown
B) There is no power
supply
A) Replace the fuse, consult with a
competent qualified service*
B) Turn the power on
The ice collects
together, The Ice
made is too large and
with pieces sticking
together.
A) Making ice takes too
much time.
B) The water temperature
in the water storage box
or ambient is too low
A) Stop the machine and reset the ice
making cycle. Restart the machine
after turning it off.
B) Fill the water reservoir with water
ranges between 8 and 25 °C
Conditions for ice
making cycle are right
but no ice is made.
A) The ambient
temperature or water
temperature is too high.
B) Refrigerant leaks
C) Sealed system is
blocked
A) Start the ice-making cycle at a
environment with an ambient
temperature less than 32°C and fill the
water reservoir with some cold water.
B) Call for service
C) Call for service
Poor ice-making
results
A) Poor heat dissipation.
B) The water temperature
is too high.
C) The ambient
temperature is too high.
A) Leave a 15 cm clearance on all
sides of the ice maker for proper
ventilation.
B) Fill the water reservoir with water
ranges between 8
℃
and 28
℃
.
C) Operate the ice maker in an
environment with an ambient
temperature between 10
℃
and 32
℃
.
