Trouble Shooting
Q1. My Touch wall won’t switch on
A1. Have you switched it on at the mains supply and then pressed the on/off button? If so, has the
fuse in the plug top been checked? If so, has the mains socket been checked? If so, please contact
support.
Q2. My Touch Wall works but there is no sound
A2. Is the volume control turned up? If so please contact support.
Q3. My Touch Wall behaves differently to what it used to do.
A3. Has the sensitivity been adjusted to see if it behaves better?
If so, has the unit been switched off at the mains supply (Wait
30 seconds) and switched on again? If so, please contact support.
Q4. The pair button doesn’t work
A4. That feature isn’t available on this version of Touch Wall.
Support Contact Details
For UK and rest of the world email
Telephone: 0044 (0) 800 612 6077.
Please note: email is our support teams preferred communication and this takes precedence over
telephone calls.
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