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Troubleshooting
Problem
Suggested remedy
The product
does not turn
on or turns off
abruptly.
- Make sure the battery is fully charged.
- Check that the adaptor is connected correctly.
- Start the device by turning it on and off with the switch.
The product
does not react
to the remote’s
commands.
- Make sure the remote’s batteries are correctly inserted.
- Insert new batteries.
- Make sure the remote is aimed at the sensor on
the front of the player.
- Make sure that no objects are blocking signals from
the remote.
No picture or
sound.
- Make sure that all sound and video leads are
correctly connected.
- Make sure that the disk being used is of the type;
DVD, DVD-R, DVD-RW, or CD.
- Make sure that the disk is whole, scratch-free and correctly
in place with the label facing upwards.
- Make sure the player’s laser pickup is not dirty. Contact
Customer Services if this is the case.
- Make sure that any connected TV is correctly set to the
correct channel (VIDEO, AV, etc.).
No sound.
- Make sure that the cover is open.
When the panel is closed, sound can only be activated via
the audio or headphone outlet.
- Check that the sound is not turned off.
Bad picture or
sound quality.
- Check the disc. Use a clean and scratch free disc.
