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Remote Support
Remote support connections are used by exaSound technical personnel for troubleshooting and
collecting error logs and performance data. Remote connection is possible only when it is initiated by
the PlayPoint DM owner by pressing the
Start/Stop
button.
Establishing the connection may take up to 10 seconds.
You need to provide the Support ID to the exaSound support representative. It is used to verify the
identity of your PlayPoint DM on the support network.