Installing the Stretch encoder card with Milestone XProtect®
Page
6
of 8
2.
Open the Milestone XProtect Management Client (XProtect® Corporate) or the Milestone XProtect
Management Application (XProtect® Enterprise, XProtect® Professional, XProtect® Express,
XProtect® Essential and XProtect® Go).
3.
Open the
Add Hardware
dialog and choose to add the device manually.
4.
Type in an IP address of any
active
network interface card (NIC) on the server on which you have
installed the Stretch encoder card (do not use host name, “localhost” or “127.0.0.1”). This is
primarily used for licensing purposes, and the NIC is in no other way related to the Stretch encoder
card or the operation of this.
5.
If you use XProtect Corporate, you do not have to specify any user name and password. If you use
any other XProtect product, you must specify something in the password field. You can, for
example, type in a space or anything simple and easy as the device driver does not use this in any
way.
6.
Choose the proper Stretch device driver from the drop-down list and complete the add hardware
procedure.
7.
If you have not done so already, connect your cameras to the encoder card. You should now be
able to see video from these in the preview screens or the XProtect® Smart Client.
Troubleshooting
1.
If you cannot add the card or the card later stops working, check that the specified IP address is in
use by an
active
(that is, a connected) NIC .
2.
Due to limitations of the Stretch SDK and a time-consuming handover procedure, only one
application can work with the device at a time. This is not an issue for XProtect Corporate, but for
the other XProtect products, this means that whenever the Management Application accesses the
device, the Recording Server service loses its connection to the device, and whenever the
Camera
Settings
dialog is accessing the device, neither the Management Application nor the Recording
Server service have access. After an application stops accessing the card (either by focusing on
some other feature or device or by being shut down), the other application should automatically
regain access. However, this process might take some time.
3.
Do not use another Windows driver than the one specified by Milestone. The Stretch SDK only
works with the Windows driver it was built for.
4.
Please note, Stretch driver does not support Windows Server 2008, also some motherboards are
not compatible with Stretch card. Please contact Stretch if you face card compatibility issues with
your motherboard.
5.
If video is missing from one or more channels, check to see whether the squid cable(s) are properly
seated on the card. Also, check to see whether all channels in the squid cable are passing video by
swapping questionable cables with a known good cable.
6.
If video is black or distorted from one or more channels, check the SD camera inputs for mixed
NTSC and PAL video standards. The Stretch VRC7000 Add-In cards must be supplied either all NTSC
or all PAL SD video standard camera inputs.
7.
If the Stretch VRC7000 Add-In card does not show up on Windows Device manager, open the PC
case and check the board LED’s are ON. If the LEDs are off, check to see whether the card uses a
