1/13/2005
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EXAKTOR
®
ULTIMATE WARRANTY and EXCHANGE SERVICE
Following your thirty (30) day-trial period, this warranty gives you certain rights in addition to other rights
you may have that may vary from jurisdiction to jurisdiction. This warranty is given only to the first end use
purchaser of the accompanying product (referred to in this warranty as “this product”).
What is covered:
EXAKTOR
®
Tools Ltd, (“Exaktor”) warrants to you for the Warranty Period, that there are no defects in the
materials or workmanship of this Product. The “Warranty Period” begins on the date you purchased this product and lasts as
long as you are the original end use purchaser.
What is not covered:
Warranty WILL BE VOID by Exaktor for repairs or replacements made necessary due to the following: (1)
the Product was not purchased from an authorized Exaktor reseller, (2) the Product has been modified by anyone other than an
Authorized Service Representative of Exaktor, (3) any damage caused by accident, neglect, abuse or misuse of the Product, (4)
Damages caused as a result of modification or alteration of the Product, (5) NOT COVERED UNDER WARRANTY ARE
reasonable wear and tear where no defects in material and workmanship are found in the Product.
What to do if you think your Product is defective:
Call our Customer service Hotline at 1-800-597-1343. During the Warranty
Period, supply Exaktor’s representative with information from your dated bill of sale showing that this product was purchased
from an Authorized Exaktor Reseller. After contacting the authorized service center, you may be required to deliver or send the
Product properly packaged, freight prepaid, to Exaktor’s Service Center together with a photocopy of your bill of sale.
What Exaktor will do:
Exaktor will evaluate your report of a possible defect to determine whether a defect exists, and if it does
exist, Exaktor will repair or (at Exaktor’s option) replace the Product with a product that performs the same functions and
performs as well as the original Product. Exaktor reserves the right to supply refurbished or remanufactured replacement parts
provided that the replacement parts conform to the manufacturer’s specifications for new products. The repaired or replacement
product will be returned to you at no cost.
Exchange Service:
When an exchange is authorized, Exaktor will exchange your non-working product with a refurbished or
remanufactured product that conforms to the manufacturer’s specifications for new products. The refurbished or remanufactured
Product you receive will be covered by the balance of the warranty period remaining on the original Product.
You will keep the replacement Product that is sent to you and you must return (or be billed up to the cost of the new product)
your original non-working product, which shall become the property of Exaktor. You must call Exaktor Customer Service and if
the representative cannot correct the product’s malfunction over the telephone and you elect the exchange service, you must
provide information pertaining to this Product and must also provide a valid credit card (Visa, MasterCard or AMEX) number.
Your credit card will be charged up to the cost of a new Product if: (1) you do not return your original Product within ten (10)
business days; (2) the malfunctions of your original Product are not covered by the warranty; (3) the Product was not properly
packaged and has caused damage to the Product; (4) the original Product has not been sufficiently validated with a copy of the
proof of purchase (bill of sale). The Exaktor Customer Service Representative will ship the exchange Product the next business
day, with return instructions. You must return the original Product, Freight Prepaid, in the same shipping carton in which the
exchanged Product was received and include a copy of proof of purchase (bill of sale). Retain your original accessory items and
a copy of the courier’s bill, signed by the courier.
Limitations :
Repair or replacement as described above is your sole and exclusive (that is your only) remedy if this Product is
defective.
Exaktor shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because
some jurisdictions do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not
apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY
AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE, AND ANY AND ALL WARRANTIES OTHER
THAN THIS ONE, WHETHER EXPRESSED OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
This Warranty is the only warranty that Exaktor is giving for this Product. It is the final expression and the exclusive and only
statement of Exaktor’s obligations to you. It replaces all other agreements and understandings that you may have with Exaktor
or its representatives.
This warranty (and Exaktor’s obligations to you) may not be changed in any way unless you and Exaktor sign the same piece of
paper in which we (1) refer to this product and your bill of sale date, (2) describe the change to this warranty and (3) agree to
make that change.
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