EDIKIO
ACCESS
33
TECHNICAL SUPPORT
If you are having difficulties configuring or using your printer, read this manual carefully.
If you need additional technical help, you will find a great deal of information on using and troubleshooting Edikio printers on the Evolis website at
www.edikio.com
, under
Support
. After specifying your printer model, you can download the updates for the printer driver and the firmware, and
access the FAQ
*
, training videos, etc.
You can also find this content on the
www.evolis.com
website, under
Drivers & Support
.
Edikio by Evolis partner network
For any unresolved technical problems, contact an Edikio by Evolis reseller. If you do not know any resellers, log into the
www.evolis.com
website and
send us your query. Evolis will pass on the contact details of your nearest Edikio by Evolis reseller.
When calling a reseller, you will need to be close to your computer and ready to provide the following information:
1
Your printer model and serial number.
2
The configuration and operating system that you are using.
3
A description of the incident that has occurred.
4
A description of the steps that you have taken to resolve the problem.
*
FAQs
