30
31
O
M
E
M
WARRANTY TERMS
1.
Paci
Į
c Communica
Ɵ
ons provides consumers with the following warranty in rela
Ɵ
on to this Equipment, in ad
ĚŝƟ
on to complying with the
requirements of any relevant legisla
Ɵ
on, including the
ŽŵƉĞƟƟŽŶ ĂŶd CŽŶsumer Act 2010 (Cth) in Australia and the CŽŶsumer GuarĂŶtees Act
1993 in New Zealand (the Acts), except where a New Zealand consumer acquires the relevant Product for the purposes of a business
.
2.
In this warranty, we have used the following de
Į
ni
Ɵ
ons:
(a)
Paci
Įc CommunicaƟons, our or we means Paci
Į
c Communica
Ɵ
ons, a division of Hills Holdings Limited ABN 35 007 573 417 of 159 Port
Road Hindmarsh South Australia 5007.
(b)
Equipment means the goods described in the table headed “Equipment Details” overleaf.
(c)
Material means a material or component used by Paci
Į
c Communica
Ɵ
ons in the manufacture of the Equipment
.
(d)
Warranty Period means 24 months from the date of purchase of the Equipment
.
If the Equipment or part (as the case may be) is
repaired or replaced, there will be no extension to the original warranty period
.
(Note: HDD’s installed in equipment have a 12 month
warranty period)
(e)
Workmanship means the handling, assembly and manufacturing processes performed by or on behalf of Paci
Į
c Commu
ŶŝĐĂƟŽŶƐ
in
order to manufacture the Equipment
.
3.
Paci
Į
c Communica
Ɵ
ons warrants that for the dur
ĂƟŽ
n of the Warranty Period, the Equipment will be free of faults arising from defects in
Workmanship or Materials, on the terms and condi
Ɵ
ons set out in this warranty.
4.
Paci
Į
c Communica
Ɵ
ons undertakes that if during the Warranty Period, the Equipment
,
or any part of the Equipment, has failed to operate
correctly due to faulty Workmanship or defec
Ɵ
ve Material, it will repair or replace the Equipment or part (as the case may be) free of charge
on the following terms:
(a)
The consumer must retain proof of purchase of the Equipment. Paci
Į
c Communica
Ɵ
ons may reject a warranty claim on Equipment
where the consumer is unable to substa
ŶƟ
ate proof of purchase to the reasonable
ƐĂƟ
sfac
Ɵ
on of Paci
Į
c Communica
Ɵ
ons
.
(b)
The consumer must contact the service provider (installer) who installed the Equipment at
Į
rst instance, upon becoming aware of a
defect to any Equipment. Alterna
Ɵ
vely, the consumer may contact Paci
Į
c Commu
ŶŝĐĂƟ
ons on (03) 9676 0222
.
(c)
Following consulta
Ɵ
on between the service provider and Paci
Į
c Communi
ĐĂƟŽŶƐ͕
Paci
Į
c Communica
ƟŽŶ
s will determine whether there
is a defect, and if so Paci
Į
c Communica
Ɵ
ons agrees (at Paci
Į
c Communica
Ɵ
ons’ op
Ɵ
on) to repair, replace or supply equivalent goods, or
pay the cost of any of those remedies to the consumer
.
(d)
If requested by Paci
Į
c Communica
Ɵ
ons, the consumer must return the Equipment to Paci
Į
c Communica
Ɵ
ons. The consumer will be
responsible for the collec
Ɵ
on and freight costs of returning the Equipment to Paci
Į
c Communic
ĂƟ
ons or to any designated Paci
Į
c
Communica
Ɵ
ons Authorised Service Centre for repair or replacement. The consumer will also be responsible for the freight costs to
deliver any new or repaired Equipment to the consumer.
(e)
This warranty does not include, and Paci
Į
c Communica
Ɵ
ons will not be responsible for, any costs associated with the inspec
Ɵ
on or
ev
ĂůƵĂƟ
on of the Equipment, nor the removal or re-installa
Ɵ
on of the Equipment.
(f)
Please note that a service charge will apply if no fault is iden
ƟĮ
ed or if any fault does not fall within the condi
Ɵ
ons of this warranty. For
details of the applicable service charge, please discuss this with your service provider prior to making a claim under this warranty
.
5.
The consumer’s right to this warranty will cease to apply where:
(a)
Security labels, iden
ƟĮ
ca
ƟŽ
n numbers or serial numbers are tampered with or removed;
(b)
The Equipment has not been used in accordance with the inst
ƌƵĐƟ
ons provided in the Owner’s Manual supplied with the Equipment, or
in accordance with usual use for that type of equipment;
(c)
Altera
Ɵ
ons, mo
ĚŝĮ
ca
Ɵ
ons or repairs have been carried out on the Equipment (unless authorised by Paci
Į
c Communica
Ɵ
ons);
(d)
Upgrades (including so
Ō
ware upgrades) are not authorised and registered by Paci
Į
c Communic
ĂƟ
ons
.
6.
This warranty is in addi
Ɵ
on to any non-excludable legal rights or remedies conferred on the consumer under any applicable Act and any similar
laws. To the extent perm
ŝƩ
ed by law, Paci
Į
c Communica
Ɵ
ons’ liability for any non-excludable condi
Ɵ
on or warranty is limited to rec
Ɵ
fying any
defect at its op
Ɵ
on, as set out in paragraph 4(c).
7.
Subject to the requirements of any applicable Act or legisla
Ɵ
on and to the extent permi
Ʃ
ed by law, no liability (whether expressed or implied) of
any nature whatsoever, is accepted by Paci
Į
c Communica
Ɵ
ons for any consequen
Ɵ
al loss, damage or injury arising as a result of any fault in the
Equipment.
8.
This warranty does not extend to damage to Equipment which occurs during transit or transporta
Ɵ
on, or which is caused by any abuse, accident
or improper installa
Ɵ
on, connec
Ɵ
on, use, adjustment or repair of goods otherwise than in accordance with instruc
Ɵ
ons issued by Paci
Į
c
Communica
Ɵ
ons.
9.
The following applies to consumers who purchased a relevant Product in Australia:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are en
Ɵ
tled to a replacement or refund for a
major failure and compensa
Ɵ
on for any other reasonably foreseeable loss or damage. You are also
ĞŶƟ
tled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
12. Warranty Information
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