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Troubleshooting 8

Chapter Overview

This chapter covers all user interface warning messages.

8.1

Error message example

It is imperative to read and understand this manual before carrying out any troubleshooting

on the Enigma. In case of unclear information, please contact your local service organisation.

All Eversys coffee machines are equipped with an
internal troubleshooting and error message
system. The following screen shows an example.

If an action of the user is required, the warning
sign (1) is displayed.

Fig. 8-1

Press the warning sign (1) to display the warning

message and required action.

Follow the display message(s) to solve the

problem and press

when done.

Use the arrow keys to navigate between the

different warning/error messages.

Fig. 8-2

rear

Содержание 0E50000013

Страница 1: ...E 2ct Classic E choco E 4m Classic Shotmaster m pro ST User Manual DOC 5700109748 01 09 2021 ...

Страница 2: ...particularly reproduction translation edition distribution and also industrial property and recording are reserved The instructions contained in this User Manual must be adhered to in particular the safety instructions This will help to avoid personal injury and material damage Ensure that all Persons have access to the User Manual Thank you for purchasing the Enigma super automatic coffee machine...

Страница 3: ...the safety instructions 10 1 2 2 Disregarding the safety rules 10 1 3 Directives 10 1 4 General safety instructions 11 1 5 Information for disposal 14 1 6 Decommissioning and disposal 14 1 6 1 Packaging material 14 1 6 2 Removal of equipment 14 1 7 Special safety instructions and signs 15 1 7 1 Signs 15 1 8 Packaging signs 16 ...

Страница 4: ... E 2ct ST datasheet 29 2 3 7 E 2s ST E 2m ST datasheet 30 2 3 8 E 4s ST E 4m ST datasheet 31 2 3 9 E 4s x wide ST E 4m x wide ST datasheet 32 2 3 10 E 6s ST E 6m ST datasheet 33 2 3 11 Shotmaster ct Classic 34 2 3 12 Shotmaster s m Classic 35 2 3 13 Shotmaster ct ST 36 2 3 14 Shotmaster s m ST 37 2 3 15 Shotmaster s pro m pro ST 38 2 3 16 Rating plate 39 2 3 17 Machine type correspondence table 40...

Страница 5: ... 57 5 6 2 Coffee product 57 5 6 3 Hot water product 57 5 6 4 Steam product 58 5 6 5 Steam purge button 59 5 6 6 Powder coffee product decaf optional 60 5 7 Product stop 61 5 8 Empty grounds drawer 62 5 9 Switch off 63 5 10 End of the day guidelines 63 5 11 Emergency stop 64 6 Settings Menu 65 6 1 Login menu 66 6 2 Use of the software menu Manager 67 6 3 Statistic History 68 6 3 1 Product Counter 6...

Страница 6: ... milk outlet V2 metal 85 7 3 3 Bean hoppers and decaffeinated powder chute 86 7 3 4 Housing 87 7 3 5 Display touch screen cleaning 87 7 3 6 Drip tray 88 7 3 7 Refill and visual check of the cleaning balls dispenser89 7 3 8 How to clean the steam nozzle 90 8 Troubleshooting 91 8 1 Error message example 91 8 2 Error messages 92 8 3 FAQs 100 8 3 1 Bean hoppers unlocked 100 8 3 2 No water connected 10...

Страница 7: ...oco Weekly care 110 9 5 Undercounter ground coffee disposal 111 9 6 Without steam wand 111 9 7 Cold milk foam 112 9 8 Option selection 2 types of milk 112 9 9 Decaffeinated powder chute 113 9 10 Bean hopper lock 114 9 11 1 5 Step milk arm 114 9 12 Cup centring 115 9 13 Colours 115 10 Warranty and Generalities 117 10 1 Warranty 117 10 2 Warranty limitation 118 10 3 Glossary 119 10 3 1 Acronyms 119 ...

Страница 8: ...11 1 Equipment list 123 11 2 Spare Parts Ordering 124 11 3 User rights 124 11 3 1 Statistic History 124 11 3 2 Product Keys e g Cappuccino 125 11 3 3 Display 126 11 3 4 Beans Grinder 127 11 3 5 Clean Standby 128 11 3 6 Password 128 11 3 7 Other settings and parameters 128 ...

Страница 9: ... Shotmaster models are available intended to ct dispense coffee and tea s s pro s x wide dispense coffee tea and steam m m pro m x wide dispense coffee tea steam and milk Accessories designed for use with Enigma and Shotmaster E choco connected accessory to dispense powder products e g chocolate powder E fridge beside standalone fridge E cup heater standalone cup warmer The instructions contained ...

Страница 10: ...y in the country of use of the Enigma 1 2 2 Disregarding the safety rules Disregarding the safety rules as well as existing legal and technical regulations may lead to accidents damage to property or environmental pollution Disregarding the instructions for use given by the manufacturer may reduce the level of protection offered by the Enigma 1 3 Directives This Enigma complies with all applicable...

Страница 11: ...ne nor remove any parts except for the instructions specified in this manual Only connect the Enigma to the electrical power sources specified and a power supply network provided with a protective earth Requirement for Australian deviation disconnection incorporated in the fixed wiring is in accordance with AS NZS 3000 Do not immerse the appliance in water RISK OF BURNS OR SCALDING The hot water s...

Страница 12: ...ight of the installation surface above the floor is at least 800 mm If the coffee machine connections are to be run downwards through the counter please make space for the lines which can reduce the usable space below the coffee machine The machine is only to be installed in locations where its use and maintenance is restricted to trained personnel Please refer to 10 3 2 Persons on page 119 Only c...

Страница 13: ... the machine clog the outlets or get into drinks Clean the coffee machine and add on according to 7 2 1 Cleaning plan on page 78 and 7 2 2 Cleaning table on page 79 People including children who because of their physical sensory or cognitive abilities or due to their inexperience or lack of knowledge are not able to use this machine safely are not allowed to operate it unless under the supervision...

Страница 14: ...pproved body for treatment and recovery of this type of equipment 1 6 Decommissioning and disposal 1 6 1 Packaging material The packaging material cardboard PE plastic film PE PE foam EPS must be recycled or disposed of according to the local regulations 1 6 2 Removal of equipment Disconnect the coffee machine from the power supply and water mains If the coffee machine is hard wired it must be dis...

Страница 15: ...d warnings are explained in the table Sign Description Explanation Caution consult accompanying documents High voltage Danger ELECTROCUTION During maintenance work always power off the machine using the main switch see 5 9 on page 63 Burning Danger HOT SURFACE Contact may cause burns Do not touch Corrosive product CORROSIVE Causes severe burns Avoid contact with skin and eyes Main switch Power ON ...

Страница 16: ...escription Fragile handle with care Keep dry Keep upright Maximum and minimum humidity limit Maximum and minimum temperature limit Stacking limit by number Not to be vertically stacked higher than the specified number of items n Phytosanitary treatment of the pallet Serial Number n SN ...

Страница 17: ... coffee machine has numerous options An overview of your machine is illustrated in the following chapters Please note that your coffee machine may look different from the configuration shown in this manual Enigma E 4m Classic The technical specifications illustrations and dimensions contained in these instructions are given merely as an indication They shall not give rise to any claim For any furt...

Страница 18: ...tlet Hot water outlet Steam products steam wand e Foam Micro Air Dosing MAD Electronic Milk Texturing EMT coffee outlet 1 5 Step optional e Levelling Front LED CCI CSI API Connection e Connect Telemetry Tempest Earth Colour customisation Shotmaster model ct s m s pro m pro Products at the same time 4 4 4 8 8 Coffee products and hot water coffee outlet Hot water outlet Steam products steam wand e F...

Страница 19: ...ss see 2 2 4 on page 22 2 Cup warmer surface Up to 64 espresso cups 3 Touch screen slave 4 Coffee outlet 5 Steam wand or optional 1 5 Step milk arm see 9 12 on page 116 6 Hot water outlet 7 Drip tray 8 Grounds drawer main power switch access see 5 2 on page 54 9 Optional outlet 10 Touch screen master 2 3 5 4 10 1 9 6 7 8 ...

Страница 20: ...2 Description 20 132 Enigma User Manual Eversys S A 2 2 2 Drip tray open Fig 2 2 1 Main power switch see 5 2 on page 54 2 Grounds drawer 3 Drip tray open 4 Water inlet open 4 1 2 3 ...

Страница 21: ...2 Standby button See 5 2 1 on page 54 3 Graphical user interface products may vary according to settings and Enigma model See 3 on page 45 Display of the stop and standby buttons also depend on the settings See chapter 11 3 User rights on page 124 For Shotmaster s Classic and m Classic and s pro ST m pro ST the display of the menu changes according to the outlets installed 2 3 1 ...

Страница 22: ...pper Fig 2 4 1 Eversys cleaning ballsTM dispenser 2 Bean hopper rear 3 Bean hopper lid rear 4 Eversys cleaning ballsTM lid 5 Bean hopper front 6 Bean hopper lid front Optional red lid for the cleaning balls available see 9 Options on page 101 for more information 6 5 4 1 2 3 ...

Страница 23: ...t ST E 2s ST E 2m ST E 4s ST E 4m ST E 4s x wide ST E 4m x wide ST E 6s ST E 6mS T SAP 0E50000027 0E50000028 0E50000029 0E50000030 0E50000031 0E50000032 0E50000033 0E50000034 0E50000035 Model ct s m SAP 0E50000020 0E50000023 0E50000024 Model ct ST s ST m ST s pro ST m pro ST SAP 0E50000036 0E50000037 0E50000038 0E50000039 0E50000040 The power cord and plug must be in accordance with local regulati...

Страница 24: ...mance up to Espresso h 23 s 175 Hot water h 200 ml 170 Cappuccino h 23 s Adjustable hot water temperature Manual Adjustable hot water temperature Automatic e Foam Micro Air Dosing MAD system controlled electronically Milk system with EMT Electronic Milk Texturing Voltage Power Power consumption standby mode Less than 2 W Classic Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceed...

Страница 25: ...g MAD system controlled electronically Yes Milk system with EMT Electronic Milk Texturing Yes Voltage Power Power consumption standby mode Less than 2 W Classic Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h there is a risk of damaging the water pump 560 mm 22 in 600...

Страница 26: ...ir Dosing MAD system controlled electronically Yes Milk system with EMT Electronic Milk Texturing Yes Voltage Power Power consumption standby mode Less than 2 W Classic Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h there is a risk of damaging the water pump 560 mm 2...

Страница 27: ...Option e Foam Micro Air Dosing MAD system controlled electronically Yes Milk system with EMT Electronic Milk Texturing Yes Voltage Power Power consumption standby mode Less than 2 W Classic Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h there is a risk of damaging th...

Страница 28: ...tronic Milk Texturing Yes Voltage Power Power consumption standby mode Less than 2 W Classic Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h there is a risk of damaging the water pump 840 mm 33 1 in 600 mm 23 6 in 650 mm 25 6 in with large drip tray 743 mm 29 2 in 2 P...

Страница 29: ...presso h 23 s 175 Hot water h 200 ml 170 Cappuccino h 23 s Adjustable hot water temperature Manual Adjustable hot water temperature Automatic e Foam Micro Air Dosing MAD system controlled electronically Milk system with EMT Electronic Milk Texturing Voltage Power Power consumption standby mode Less than 2 W Super Traditional Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 ...

Страница 30: ...o Air Dosing MAD system controlled electronically Yes Milk system with EMT Electronic Milk Texturing Yes Voltage Power Power consumption standby mode Less than 2 W Super Traditional Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h there is a risk of damaging the water ...

Страница 31: ...Dosing MAD system controlled electronically Yes Milk system with EMT Electronic Milk Texturing Yes Voltage Power Power consumption standby mode Less than 2 W Super Traditional Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h there is a risk of damaging the water pump 5...

Страница 32: ...ature Automatic Option e Foam Micro Air Dosing MAD system controlled electronically Yes Milk system with EMT Electronic Milk Texturing Yes Voltage Power Power consumption standby mode Less than 2 W Super Traditional Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h ther...

Страница 33: ... Electronic Milk Texturing Yes Voltage Power Power consumption standby mode Less than 2 W Super Traditional Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h there is a risk of damaging the water pump 849 mm 33 4 in 667 mm 26 2 in 717 mm 28 2 in with large drip tray 743...

Страница 34: ...em controlled electronically Milk system with EMT Electronic Milk Texturing Voltage Power Power consumption standby mode Less than 2 W Classic Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h there is a risk of damaging the water pump 280 mm 11 in 600 mm 23 6 in 743 mm...

Страница 35: ...oam Micro Air Dosing MAD system controlled electronically Yes Milk system with EMT Electronic Milk Texturing Yes Voltage Power Power consumption standby mode Less than 2 W Classic Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h there is a risk of damaging the water pu...

Страница 36: ...ically Milk system with EMT Electronic Milk Texturing Voltage Power Power consumption standby mode Less than 2 W Super Traditional Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h there is a risk of damaging the water pump measured from the drip tray p p 289 mm 11 4 in...

Страница 37: ...ic Option e Foam Micro Air Dosing MAD system controlled electronically Yes Milk system with EMT Electronic Milk Texturing Yes Voltage Power Power consumption standby mode Less than 2 W Super Traditional Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h there is a risk o...

Страница 38: ...D system controlled electronically Yes Milk system with EMT Electronic Milk Texturing Yes Voltage Power Power consumption standby mode Less than 2 W Super Traditional Water pressure and flow 2 5 4 bars 36 3 58 psi If the pressure exceeds 4 5 bars 65 3 psi it is necessary to install a pressure valve reducer If the main flow rate is under 200 L h there is a risk of damaging the water pump 849 mm 33 ...

Страница 39: ...anufacture week year Manufacturer Machine type See 2 3 17 on page 40 CE mark S N SNTEST00 01234 56789 Machine Type E4 2020 Commercial Coffee Maker Manufacture Date 46 20 WW YY Voltage main 3 N PE 380 415V 50 60Hz Power main 7900W 5x1 5mm 2 16A fuse Voltage secondary Power secondary Coffee Steam Water capacity 2x1 5l 5 6l Max operating pressure 1 0MPa 0 2MPa Water inlet pressure 0 1 0 8MPa Eversys ...

Страница 40: ...Classic E4xw 2020 Enigma E 6s Classic E6 2020 Enigma E 6m Classic E6 2020 Machine name Machine type Enigma E 2ct ST E2ct 2021 Enigma E 2s ST E2 2021 Enigma E 2m ST E2 2021 Enigma E 4s ST E4 2021 Enigma E 4m ST E4 2021 Enigma E 4s x wide ST E4xw 2021 Enigma E 4m x wide ST E4xw 2021 Enigma E 6s ST E6 2021 Enigma E 6m ST E6 2021 Machine name Machine type Shotmaster ct Classic SMct 2020 Shotmaster s C...

Страница 41: ...om anywhere in the world to control consistency and performance ensuring transparency optimise service maintenance and generate statistics It is possible to provide dashboards to enable you to converge data into simple reporting Specific user rights are necessary to access the telemetry system Contact your service organisation for more information ...

Страница 42: ...vibration which enables the powder in the chamber to spread more evenly which leads to a better more consistent extraction This movement is a replica of what the Barista does taps the portafilter Tamping a 24 gram brewing chamber to facilitate single cycle large beverages is controlled by electronic tamping to guarantee consistent quality 3 Temperature control A dedicated coffee boiler separated f...

Страница 43: ...performs a few flush cycles 4 The system distributes a cleaning ball 5 The sensor detects the distribution of the cleaning ball 6 Eversys cleaning ball falls through the ball channel into the brewing chamber 7 The chamber fills with water the cleaning ball is dissolved at a certain temperature for a certain time 8 Cleaning cycles and wash cycles 9 Empty grounds drawer hot water warning 10 Cleaning...

Страница 44: ...2 Description 44 132 Enigma User Manual Eversys S A PAGE INTENTIONALLY LEFT BLANK ...

Страница 45: ...are at a glance 3 1 Using the touch screen The Enigma software is operated with a touch screen Press to click Press top to open the top layer Press and hold to open login or e g start automatic cleaning Slide to adjust settings Only use your fingers to select a product press the touch screen ...

Страница 46: ...ay of products and buttons depends on the settings A blinking button indicates that the user needs to perform an action The main screen may also display 15 buttons Fig 3 1 1 Product buttons See 3 3 on page 48 2 Product stop button See 5 7 on page 61 3 Header strip or top layer See page 47 4 Rinse button See 5 3 on page 55 5 Footer strip See page 47 4 5 3 2 1 ...

Страница 47: ... page 47 2 Date day month and year 3 Time To change the language time zone and date please refer to 11 3 3 Display on page 126 Fig 3 3Top layer 1 Info menu 2 Clean the screen button See 7 3 5 on page 87 3 Login access area See 6 1 on page 66 4 Rinse button See 5 3 on page 55 Fig 3 4Footer strip 1 Decaf button See 5 6 6 on page 60 2 Milk two button press to select milk two 3 Extraction time seconds...

Страница 48: ...fault Product Description Product Description Ristretto Latte 2 x Espresso Cappuccino Coffee Milkfoam Coffee powder Decaf special product Espresso Macchiato Americano Latte Macchiato Coffee Pot Milk Filter Coffee Manual Steam Hot Water Auto Steam Choco EverfoamTM 1 5 Step ...

Страница 49: ...Engineer login see 11 3 3 on page 126 The grinder button opens the Grinder Adjustment menu 3 5 Specific settings Settings are done by the Eversys service organisation If wishing to change factory parameters make sure to go through the 11 3 User rights on page 124 with your service engineer during commissioning Grinder adjustment tips See 6 6 Beans Grinder on page 72 ...

Страница 50: ...3 Software 50 132 Enigma User Manual Eversys S A PAGE INTENTIONALLY LEFT BLANK ...

Страница 51: ...fic regulations Outside the EU acceptance of the standards quoted is to be checked by the legal entity or person who wishes to use the coffee machine The machine weighs 50 kg two people are required to unpack transport and or lift it onto a flat stable table capable of bearing its weight If using a forklift hand stacker or any other manual lifting equipment make sure to use it according to local r...

Страница 52: ...l mains protected by RCD or RCCB Water mains shutoff valve with a non return valve type EA or according to local regulation Descaling cartridge or carbon filter as minimum Water pressure 2 5 4 bars 32 3 58 psi 250 400 KPa Pressure reducer only if pressure is above 4 5 bars Flow rate above 200 L h Enigma E line Flow rate above 140 L h Cameo Water inlet 3 8 AU and JA G 1 2 The drain hose must be con...

Страница 53: ...fee depends on many factors but it is most important of all to use fresh coffee beans and to regularly clean and service your machine according to 7 1 Cleaning and maintenance operations on page 76 Procedure See chapter A Switch on 5 2 on page 54 B Or wake up with the standby button 5 2 1 on page 54 C If necessary acknowledge errors 8 1 on page 91 D Press Rinse to Initialise startup 5 3 on page 55...

Страница 54: ...r inlet tap is open 6 E Replace the grounds drawer and push the drip tray back to its original position 5 2 1 Standby wake up A If the Enigma is already switched on and in standby mode press and hold 3s the standby button 1 to power up Fig 5 1 Fig 5 2 Standby mode switches off all the functions like heating the boiler the touch screen and the front lighting to save energy It is possible to use thi...

Страница 55: ... this function is activated 5 3 2 Auto rinse Rinsing is not a substitute for daily cleaning Auto rinsing is necessary to remove residue build up in the coffee and milk systems The Enigma automatically rinses after certain time intervals as well as when it is switched ON or OFF The Rinse button dispenses hot water Depending on settings the Rinse button will display either in the products area or on...

Страница 56: ...l the heating surface with cups Never try to reach into the grinder Grinder burrs are sharp and may cause injury Only open bags of coffee beans with as much as you need for the day Store coffee beans in a cool and dry place Ensure that no foreign object get into the bean hopper s The grinder may be blocked or damaged When unlocked the bean hopper is loose and it will not be possible to grind coffe...

Страница 57: ...e the coffee outlet 1 up or down to adjust it according to cup height 5 6 2 Coffee product A Place a cup under the coffee outlet B Press this button to make two Espressos at the same time 5 6 3 Hot water product A Place a cup under the hot water outlet B Press this button to dispense hot water e g to make a tea All product buttons function as start stop buttons Press the button to start dispensing...

Страница 58: ...tion B Place a milk frothing pitcher 1 under the steam wand C Insert the steam wand in the milk frothing pitcher filled to one third with fresh cold milk D Press one of the steam buttons 2 to dispense a steam product e g to make milk foam or coffee art 3 E Purge and wipe the steam wand 5 6 5 on page 59 Never leave the steam wand immersed in the pitcher if not used Fig 5 7 1 2 3 ...

Страница 59: ...n after each start up Each time a purge is necessary this button will flash After every use of the steam wand it is necessary to wipe and purge it A Press the blinking purge button on the main screen 1 B Wipe the steam wand with a damp cloth 2 Change cloths every day C On the screen that displays press purge 3 Caution hot steam Fig 5 8 1 3 2 ...

Страница 60: ...ne portion of ground coffee max 20 g Use espresso fine grind coffee for optimal in cup quality D Close the powder chute lid 3 and press Continue 4 to dispense the product Only add ground coffee in the decaffeinated powder chute Depending on settings the Decaf button may not be displayed in the products area Refer to chapter 11 3 3 Display on page 126 for more information Fig 5 9 1 2 1 x max 20 g 3...

Страница 61: ...2 5 7 Product stop A To stop dispensing of all products press the stop button 1 Depending on the settings the STOP button may not be displayed in the products area 2 Refer to chapter 11 3 3 Display on page 126 for more information Fig 5 10 1 ...

Страница 62: ...up 1 C Remove the grounds drawer 2 D Empty the grounds drawer 3 clean and dry it E Replace it inside the machine F Press Yes to acknowledge emptying of the grounds drawer or No to cancel RISK OF BURNS After first startup or during cleaning the grounds drawer may contain hot water empty it carefully see 7 on page 75 for more information Coffee grounds may be composted or recycled with organic waste...

Страница 63: ... information 5 10 End of the day guidelines To avoid odors and possibly sticky coffee and milk residues which might also block the machine make cleaning part of your daily end of the day procedure This will ensure top quality coffee and smooth operation Procedure See chapter A Clean 7 2 on page 78 B Switch off or standby 5 9 on page 63 C Have a nice evening ahead ...

Страница 64: ... from the mains socket Perform an emergency stop ONLY if the machine is completely stalled and does not respond to any command The Enigma must be located in such a manner that the main switch and power cord are accessible at all times The mains power socket must be located near the Enigma and must be easily accessible by the operator Fig 5 13Emergency stop 3 1 2 ...

Страница 65: ...Operator and Manager basic settings Never give your password to untrained users Incorrect entries or changes may reduce the quality of drinks The display of these chapters depends on your login level Please refer to the Appendix chapter 11 3 User rights on page 124 for more information ...

Страница 66: ...s possible to request a temporary password Press Get a temporary access and provide your service organisation with the number displayed The settings Menu displays 1 Menu example with operator access 2 Menu example with manager access Fig 6 1 Fig 6 2 Operator login lets you view statistics product counter and cleaning history Manager login is a limited access for product settings and display functi...

Страница 67: ... down keys Use these arrows green for fine adjustments 5 Product Test use this button to test the product and avoid going back to the main screen 6 Learn Quantity use this button to adjust the quantity of water or milk depending on the product 7 Browse layers 8 Browse menu 9 Navigate to previous menu 10 Reference key sync products between the left and right screens Fig 6 3 ty 3 5 4 6 7 8 9 2 1 10 ...

Страница 68: ... Manual Eversys S A 6 3 Statistic History This menu allows access to Product Counter 6 3 1 Product Counter Total counter example Fig 6 4 All counters are linked to a password It is possible to reset counters if necessary Fig 6 5 Fig 6 6 ...

Страница 69: ...e numbers of seconds or Learn Quantity 6 Product test Ensure that at least 6 beverages are run using Product Test to achieve the desired coffee and extraction time and that the grinder is delivering the correct amount of coffee for the set cake thickness To adjust see 6 6 Beans Grinder on page 72 Everfoam and auto foam products With these steam products it is possible to control the Stop Temperatu...

Страница 70: ...instruction Set time and date if needed Time zone Choose time zone to get correct daylight saving time Front lighting Off no decorative light under front panel Select colour fixed colour under front panel Mix complete colour spectrum within 3 minutes Number of display layers 1 to 4 layers up to 15 products per layer depending on settings Maximum 62 product keys If a required language is not availa...

Страница 71: ...ructions displayed Store the screen file in the main directory of the USB drive The button Delete Screen deletes all user defined icons Filetype JPEG or PNG Please note that the files must also respect specific conditions Please contact your service organisation for more information Fig 6 10 Store the Language file in the main directory of the USB drive The button Delete All Languages removes all ...

Страница 72: ...blue allow to test grinding of the coffee beans A Press finer or coarser to adjust the grind size 6 6 1 Adjustment tips Display of this button of this screen depends on settings Default settings are limited to Service Engineer login see 11 3 3 on page 126 Fig 6 12 Adjust by setting the grinder either finer or coarser to increase or decrease the extraction time Average extraction time for two espre...

Страница 73: ...ng Yes machine switches to standby mode after cleaning Standby On Off times Set the time and choose the days The machine will automatically switch on rinse and heat up accordingly 6 8 Password Two access levels are available A password can be defined for each level Fig 6 13 Make sure to remember the passwords Fig 6 14 Wednesday ...

Страница 74: ...6 Settings Menu 74 132 Enigma User Manual Eversys S A 6 9 Logout service engineer If a service engineer forgot to logout check that nobody is still working on the machine and press Logout 1 Fig 6 15 1 ...

Страница 75: ...lease contact your local service organisation Use only Eversys cleaning ballsTM and EvercleanTM solutions to clean the system Ensure that no one ever ingests these cleaning solutions If any variation of performance is observed or suspected even after care operations contact your local service organisation Do not put the Enigma or any of its component parts in the dishwasher Clean under tap water w...

Страница 76: ...It is imperative to ensure that persons are not subject to any health hazards as a consequence of the consumption of the food items dispensed by the Enigma If care and cleaning of the coffee machine is not carried out properly dispensing milk beverages will constitute a food hygiene hazard point All automatic cleaning operations are logged For more information on the cleaning intervals See chapter...

Страница 77: ...e serviced every 12 months or every 50 000 products per brewing side e g 50k E 2 and 100k E 4 Maintenance may only be carried out by a service organisation appointed by the manufacturer Please contact your local service organisation for any maintenance tasks Fig 7 1 12 11 2021 ...

Страница 78: ...llsTM page 80 Automatic milk system cleaning EvercleanTM page 80 Steam wand page 59 Steam wand remove tip page 90 1 5 Step optional page 114 Coffee milk outlet page 85 Bean hoppers page 86 Housing and touch screen page 87 Drip tray page 88 Grounds drawer page 84 Undercounter ground coffee disposal optional page 111 Milk tank page 83 Milk fridge page 83 Visual inspection cleaning balls dispenser pa...

Страница 79: ...Care 7 5700109748 V01 09 2021 79 132 7 2 2 Cleaning table Fig 7 2 V Visual inspection C Clean Daily Weekly Monthly Or as required C C C C C C C C V C C ...

Страница 80: ... to make a drink unless cleaning is performed The following procedure is illustrated with the E fridge the milk tank and the fridge may differ e g with the Vitrifrigo side fridge there is a high milk tank A Press and hold the rinse button for 3 s to run automatic cleaning The Cleaning menu displays B Press Yes or No to cancel The Prepare Milk Cleaning displays Fig 7 3 Fig 7 4 DO NOT REMOVE THE MIL...

Страница 81: ...isplays D Empty the grounds drawer according to chapter 5 8 Empty grounds drawer on page 62 E Press Continue The Prepare Milk Cleaning menu displays F Remove the milk tank 1 and store it in a fridge during the cleaning process If necessary clean the milk tank with warm water and soft soap Rinse thoroughly Fig 7 5 Fig 7 6 Fig 7 7 Fig 7 8 1 ...

Страница 82: ... with 50 ml 3 4 full E 4m E 6m J Place the cleaning tank inside of the fridge K Press Continue 3 If using 3 litre bottle L Fill the empty cleaning tank 2 1 with 25 ml EvercleanTM press the pump once for E 2m or with 50 ml press the pump twice for E 4m E 6m M Place the milk tube inside the cleaning tank 2 2 Ensure that it correctly lays at the bottom of the tank N Place the cleaning tank inside of ...

Страница 83: ... with a damp single use cloth and replace the milk tank in the fridge S Ensure that milk tank tube 3 correctly lays at the bottom of the tank T Press Continue 4 when done Fig 7 11 It takes approximately 12 minutes to complete the entire process RISK OF SCALDING OR BURNS Hot cleaning solution and steam are dispensed several times during the automatic cleaning Do not touch the outlets or the zone un...

Страница 84: ...nu displays U Empty the grounds drawer in a sink 1 and clean it with soft soap V Rinse and dry the grounds drawer 2 W Replace the grounds drawer inside the machine 3 Fig 7 13 RISK OF BURNS The grounds drawer contains hot water so empty it carefully Fig 7 14 1 2 3 ...

Страница 85: ...tch off the machine at the main switch see 5 9 Switch off on page 63 B Gently pull down 1 to remove the coffee outlet C Clean with soft soap under clean water 3 D Gently reassemble in the reverse order Fig 7 15 If you have the optional E choco module ensure to clean the choco outlet 2 See chapter 9 4 E choco on page 105 1 2 2 3 ...

Страница 86: ...ch off on page 63 B Remove both bean hopper lids 1 C Unlock the bean hoppers 2 D Remove the bean hoppers 3 and store the beans for re use E Clean the bean hoppers 4 with soft soap rinse with water and dry with a soft cloth F Make sure that the bean hoppers are perfectly dry before refilling with coffee beans G Reassemble in the reverse order and lock the bean hoppers Fig 7 16 1 3 2 Close Open 4 ...

Страница 87: ...ton 2 The screen displays a countdown timer C Durining the countdown disinfect the screen according to the following recommendation watch video https wi st 3iMX0Ve Fig 7 17 Only use commercial disinfectants for hands Do not use any sanitary disinfectants Spray disinfectant on a soft cloth and carefully wipe the display with the cloth Important Never spray any liquid directly onto the touch screen ...

Страница 88: ... tray A Switch off the machine at the main switch see 5 9 Switch off on page 63 B Remove the drip tray grid 1 C Wash the grid and inside of the drip tray 2 with soft soap and rinse D When replacing the grid make sure that it lays nice and flat Fig 7 18 2 1 ...

Страница 89: ...d check that there are no blocked or broken cleaning balls in the dispenser 3 C If necessary clean the dispenser and remove the blocked or broken cleaning balls D Refill with Eversys cleaning ballsTM 2 E Replace the lid 1 Make sure to previously switch off the machine There is a risk of minor injury with moving parts Make sure that there are no broken Eversys cleaning ballsTM 3 Fig 7 19 1 2 3 ...

Страница 90: ...nsure to not remove 2 the white seal only on steam wand V1 this seal is not available any on steam wand V2 manufactured after May 2021 D Wash the nozzle with soft soap and clean water using a soft brush 3 E Tighten the nozzle 4 F Check that there is no gap between the seal and the nozzle steam wand V1 5 Only necessary to clean the nozzle monthly or if required Fig 7 20 4 3 5 1 2 ...

Страница 91: ...tact your local service organisation All Eversys coffee machines are equipped with an internal troubleshooting and error message system The following screen shows an example If an action of the user is required the warning sign 1 is displayed Fig 8 1 A Press the warning sign 1 to display the warning message and required action B Follow the display message s to solve the problem and press OK when d...

Страница 92: ...t service organisation E 014 Grinder unit not connected Contact service organisation E 095 Software update running Please wait Contact service organisation E 097 Please set machine type Contact service organisation E 098 Please start software update Contact service organisation E 099 Communication Error Please turn the coffee machine off wait 10 s and turn it on again Communication error Please tu...

Страница 93: ...unds drawer 5 8 on page 62 S 008 Please insert the grounds drawer The coffee machine can only continue if the grounds drawer is inserted 5 8 on page 62 S 009 Grounds drawer missing The sensor has detected that the grounds drawer is missing 5 8 on page 62 S 010 Bean hopper front is empty or locked Please refill or unlock the bean hopper The brewing module has detected no coffee powder in the chambe...

Страница 94: ...key for three seconds to start cleaning 7 3 1 on page 80 S 018 The last cleaning hasn t been finished correctly Please press Continue to start cleaning Cleaning cycle has been interrupted Please start a new cleaning procedure 7 3 1 on page 80 S 020 Brewing unit failure The brewing unit is blocked Switch the machine OFF wait 10 sec and turn it back ON If it doesn t work machine is blocked Contact s...

Страница 95: ...ilk unit not connected Water pump has been switched off Milk products blocked Contact service organisation S 033 Touch Screen open Please close the display properly Machine blocked Contact service organisation S 034 Bean hopper rear is empty or locked Please refill or unlock the bean hopper The brewing module has detected no coffee powder in the chamber The left bean hopper has to be refilled or u...

Страница 96: ...rvice organisation W 007 The coffee machine has been cleaned without cleaning balls Cleaning ball dispenser empty Blocked or broken cleaning balls This warning is set if no cleaning ball has been detected Check if the cleaning ball dispenser is empty If yes Refill it Check if a cleaning ball is blocking the dispenser If this message remains call your service organisation 7 3 7 on page 89 W 008 Pre...

Страница 97: ...ally solves the problem But if it can t unblock itself after three times the grinder is blocked and intervention is necessary the warning W 068 is set W 027 Date and time incorrect Please adjust the date and time in the display menu and restart the machine Turn the coffee machine off main switch and not standby button wait 10s and turn it on again that mostly fixes the problem But if the message i...

Страница 98: ...s too high Use and refill only cooled milk 9 2 on page 102 W 060 Milk module not connected Contact service organisation W 065 Please schedule next service with your service technician In the next few weeks a service will be necessary It s good to plan the next service early enough no last minute action Please call your service technician 7 1 2 on page 77 W 066 Please schedule water filter change w...

Страница 99: ... too low Please refill the bean hopper Light barrier detected no coffee beans in left hopper Refill bean hopper If warning remains please call your service technician 5 4 on page 56 W 086 Initial rinse of milk system hasn t been performed yet Check if you are logged out Make sure that you are being logged out so that the init rinse can start 6 9 on page 74 W 101 Steam boiler pressure too high Cont...

Страница 100: ...3 C Always fill the milk tank with pre cooled milk Check that the end of the milk in take tube lay on the bottom of the filled milk tank Check that the milk tube is not pinched and in good condition See chapter 9 2 1 Refill on page 102 8 3 4 Steam wand is clogged The steam wand needs to be purged before and after every product preparation See chapter 5 6 5 Steam purge button on page 59 8 3 5 Cups ...

Страница 101: ...112 Cold foam 9 7 on p 113 Option selection 2 milk types dual milk 9 8 on p 113 High hot water outlet 215 mm 9 9 on p 114 Without hot water outlet 9 6 on p 112 Bean hopper lock 9 11 on p 116 1 5 Step 9 12 on p 116 Single coffee outlet 9 13 on p 117 Cup centering guide 9 14 on p 118 Colour Earth Tempest 9 15 on p 118 The shotmaster range has the same options as the Enigma range except the Shotmaste...

Страница 102: ...der running drinking water and dry it D Fill with cold fresh milk 1 and replace the milk container lid E Carefully replace the milk tank in the E fridge ensure to insert the milk tube 2 inside the milk tank and that it correctly lays on the bottom of the milk tank F Close the E fridge door Before carrying out any operation on the E fridge it is imperative to read the User Manual and fully understa...

Страница 103: ... câbles et tuyaux 䍠亇榫榾簱鯻留 ଔܶ ࢵЬ ᝄ ᔿ ᯔῙ Optional cutout For the undercounter ground coffee disposal Optionaler Ausschnitt Für die Satzabwurf Découpe optionnelle Pour la chute de marcs sous la machine 鴲榫コ睖㚲杼 ࠣ ߂ࡎ Ứ ῤ ᚴ ዜῙ Optional cutout To reduce milk tubes length Optionaler Ausschnitt Um die Länge der Milchschläuche zu reduzieren Découpe optionnelle Pour réduire la longueur des tubes lait 鴲 ...

Страница 104: ...er Manual or the quick start guide provided with the machine for more information Before carrying out any operation on the E cup heater it is imperative to read the User Manual and fully understand it In case of any doubt consult your local service organisation Be careful as the cups the heating panel and the heating drawers may be hot 90 C Fig 9 3 ...

Страница 105: ...132 9 4 E choco The E choco is a powder dispensing system It allows to dispense powder products such as chocolate powder mixed with water from the coffee boiler The E choco is intended for use on Enigma and Shotmaster machines only Fig 9 4 ...

Страница 106: ...uration necessary Mechanical configuration Enigma with E choco predisposition Software v3 x and higher Voltage 24 V provided by the Enigma Power consumption Locking system Key Installation specifications Only setup on the left side of the Enigma For use with Enigma machines only Classic 218 mm 8 6 in 490 mm 19 3 in 595 mm 23 4 in 498 mm 19 6 in 1 module 778 mm 30 6 in 2 modules 1058 mm 41 6 in 3 m...

Страница 107: ...mixers This may cause injury by pinching 3 Only use powder suitable for automatic machine Ensure that no foreign object gets into the mixers This may block or damage them Fig 9 5 If you have Manager access it is possible to adjust the amount of water Press Powder Sequence 1 and adjust water Quantity 2 Press Product Test 3 and press check 4 when done Fig 9 6 3 2 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 ...

Страница 108: ...hoco door 1 B Turn the powder chutes upwards 2 and remove both of them 3 C Unplug the tube 4 from the panel D Turn the handle upwards CCW 5 to unlock the mixer E Gently remove the mixer 6 Separate the mixer cover and base 7 F Clean all under tap water with soft soap 8 Dry the parts G Assemble the mixer cover and base 9 and correctly position it inside the E choco 10 H Replace the powder chutres 11...

Страница 109: ...Options 9 5700109748 V01 09 2021 109 132 I Close the door 14 J Press Continue on the software to finish the cleaning process 15 Fig 9 10 14 15 ...

Страница 110: ...5 9 Switch off on page 63 B Remove the top panel 1 and the covers 2 C Pull the containers and lift to remove them 3 D Remove the powder chutes 4 E Clean all parts under tap water with soft soap 5 F Dry the parts and replace them inside the E choco unit G Clean the choco outlet according to chapter 7 3 2 Coffee milk outlet V2 metal on page 85 Fig 9 11 4 1 2 3 5 ...

Страница 111: ...ial commissioning 1 Black grounds bin drawer for normal use with a hole 2 Red cleaning drawer for use during cleaning process The software will display a warning message to replace the black grounds bin by the red cleaning drawer and to remove it when necessary 3 Grounds chute tube inserted into the countertop cut out by your service engineer during initial commissioning Refer to 9 2 2 Optional co...

Страница 112: ...ual Eversys S A 9 6 Without steam wand or hot water outlet No steam wand or hot water outlet is installed 1 Everfoam manual steam and auto steam functions described in this manual are not available if there is no steam wand Fig 9 13 1 ...

Страница 113: ...date 9 8 Option selection 2 types of milk This option enables the possibility to dispense products with two different types of milk E fridge beside is available with a dual milk configuration Fig 9 14 If using e g regular milk on milk tank 1 and e g soy milk on milk tank 2 it is not possible to guarantee Lactose Free Milk on milk tank 2 Except if you have a machine with two different milk modules ...

Страница 114: ...Options 114 132 Enigma User Manual Eversys S A 9 9 High hot water outlet The high hot water outlet allows you to use cups that are up to 215 mm high The standard height is 160 mm Figure 9 15 160 mm 215 mm ...

Страница 115: ...er chute screen displays D Open the powder chute 4 and add one portion of ground coffee max 20 g Use espresso fine grind coffee for optimal in cup quality E Close the powder chute lid 4 and press Continue 5 to dispense the product Only add grounded coffee in the decaffeinated powder chute Depending on settings the Decaf button may not be displayed in the products area Refer to chapter 11 4 3 Displ...

Страница 116: ...e for safety purposes e g self service machines 9 12 1 5 Step milk arm The 1 5 Step is a milk arm that allows to dispense perfect foam at the same time of an espresso and lets the Barista concentrate on latte art A Clean the 1 5 Step milk arm 1 with a clean cloth daily or as required Fig 9 17 Fig 9 18 1 ...

Страница 117: ...le coffee outlet 2 Single milk outlet 3 Single water outlet 4 Chocolate outlet choco powder option The single outlet enhances customer experience for self Service machines and it is easy to swap between the single outlet back to the double outlet at any time Fig 9 19 1 2 3 4 ...

Страница 118: ... Eversys S A 9 14 Cup centring A guide is clipped to the drip tray to help centre cups under the coffee outlet 9 15 Colours Enigma available colours are 1 Earth is the colour illustrated in this manual 2 Tempest Fig 9 20 Fig 9 21 1 2 1 2 ...

Страница 119: ...nents by a person and or company not approved by Eversys The Coffee Machines have been utilised for an application for which it was not intended to be used Installation and regular maintenance have not been done properly and on time and conducted by a person and or company duly approved by Eversys Water quality does not correspond to Eversys criteria Each spare part manufactured by Eversys is guar...

Страница 120: ...ied by the manufacturer the protection provided by the coffee machine may be impaired When the coffee machine is connected to a host the user takes the entire responsibility for errorless transmission of the results e g hardware software and firmware to this system Each Enigma is tested by Eversys S A before shipping Any warranty will be deemed void in the following cases Installation of the machi...

Страница 121: ...ied in accordance with the manufacturer s requirements and are consequently authorised Manager The term manager designates duly trained persons who are permitted to perform specific tasks on the Enigma Service engineer The term service engineer designates duly trained persons who are permitted to install maintain and service the Enigma Service organisation The term service organisation designates ...

Страница 122: ...and Generalities 120 132 Enigma User Manual Eversys S A 10 3 3 Injury Minor Injury A reversible injury that does not require medical treatment Moderate Injury A reversible injury that does require medical treatment ...

Страница 123: ... of coffee but half the amount of water Coffee A coffee is an espresso that is extracted with the same amount of coffee but the amount of water is doubled Americano long black An Americano is hot water with an espresso extracted on top of the hot water Coffee pot An American based one or two espresso but sets with multiple cycles in order to fill the pot Macchiato A Macchiato is an espresso but wi...

Страница 124: ... OK Save Rinse List of numbers text linked to an illustration 1 2 3 Warning messages are signaled by this symbol and bold type The main risk appears in capital letters e g RISK OF BURNS Non compliance with these messages may result in damage to the machine causing burns or in having to stop a product They are used to designate an imminent and dangerous situation which if not avoided may lead to mo...

Страница 125: ...nigma machine 1 EversysTM cleaning balls container 62 pcs 1 Water inlet hose G3 8 female x 2 m 1 Hose clamp 16 27 mm 1 Drain hose Ø22 x Ø16 x 2 m Ø 22 x Ø 16 x 2 m Ø 0 9 x Ø 0 6 x 78 7 in 1 Drain connection 1 O ring Ø15 6x1 78 mm 1 EvercleanTM machines with milk only 1 EvercleanTM 1 liter cleaning container machines with milk only 1 Quick start and cleaning guide 1 Installation and warranty form 1...

Страница 126: ... the Enigma is shipped Operator user basic Manager super user Technician advanced service engineer access only Contact your service organisation for more information 11 3 1 Statistic History Parameter Default Operator Manager Technician See chapter Product Counter 6 3 1 on page 68 Day counter 6 3 1 on page 68 Period Counter 6 3 1 on page 68 Total counter 6 3 1 on page 68 Machine Counter History Pr...

Страница 127: ...ice Tamping kg 20 Contact service Pre Infusion s 0 8 Contact service Relax Time s 2 0 Contact service Second tamping mm 2 0 Contact service software page 2 2 Bypass quantity 0 Contact service Coffee cycles 1 Contact service Appearance white on top Contact service Milk Delay time s 0 0 Contact service Milk Sequence s popup 1 9 0s 80 warm One Milk quantity s 9 0 6 4 on page 69 Foam texture 80 Contac...

Страница 128: ...ce Number of display layer 2 6 5 on page 70 Automatic go back to layer 1 Yes Contact service Number of keys per layer 15 Contact service Screensaver off 6 5 on page 70 Front Lighting Mix 6 5 on page 70 software page 2 2 Show extraction counter No Contact service Colorize extraction time Off Contact service Lock Function stop button Off Contact service Standby button On Contact service Show powder ...

Страница 129: ...rameter Default Operator password protected Manager Tech See chapter Grind hopper rear 6 6 on page 72 finer 1 100 mm 0 6 6 on page 72 Coarser 1 100 mm 0 6 6 on page 72 Grind hopper front 6 6 on page 72 finer 1 100 mm 0 6 6 on page 72 Coarser 1 100 mm 0 6 6 on page 72 ...

Страница 130: ...Periodic Contact Service Cleaning Time 18 00 Contact Service Cleaning Period h 24 Contact Service Cleaning Time Tolerance h 4 Contact Service Cleaning Weekend Mode off Contact Service If cleaned without detergent Block never Contact Service Standby After Cleaning No 6 7 on page 73 Standby On Off times off 6 7 on page 73 Parameter Default Operator Manager Tech See chapter Operator 6 8 on page 73 Ch...

Страница 131: ... 56 Cups not warm 100 D Decaf 121 Decaf 60 Delete All Languages 71 Directives 10 Disposal 14 Drip tray 19 E Earth 115 Emergency stop 64 EMT 119 Everclean 121 EvercleanTM 11 Everfoam 121 Eversys cleaning balls 22 121 Eversys cleaning ballsTM 11 F Front view 19 H Heating panel 56 Hot water product 57 I Import Icons 71 Import Language 71 Intended Use 9 Irritant products 11 K Keep safe 11 L Layer Page...

Страница 132: ... Product test 69 Protective earthing 15 R Rating plate 39 Refill Eversys cleaning balls 89 Rinse 55 Risk of burns 11 Risk of electrocution 11 S Safety Importance of the instructions 10 Non compliance with rules 10 Safety data sheets 11 Safety signs 15 Scalding 11 Service engineer 119 Service organization 119 Short term storage 13 Slide 45 Standby after cleaning 73 Standby On Off times 73 Steam pro...

Страница 133: ...5700109748 V01 09 2021 131 132 Notes ...

Страница 134: ...S Y S A S I A 16 F Tins Enterprise Center 777 Lai Chi Kok Road Cheung Sha Wan Hong Kong E V E R S Y S I N C 545 8th Ave Suite 540 New York United States of America 1 888 511 0750 E V E R S Y S U K R O I Operations Centre Unit 8 Stanley Business Centre Kelvin Way Crawley United Kingdom 44 20 3960 0503 Eversys S A 5700109748 v01 09 2021 ...

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