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HOMEDEPOT.COM
Please contact 1-844-251-7446 for further assistance.
Troubleshooting
CAUTION:
SHUT OFF POWER TO THE PUMP.
Problem
Possible Cause
Corrective Action
The motor runs but no water
is discharged or flow rate is
lower than expected.
The intake screen or impeller is blocked.
Clean the intake screen and impeller.
There is an airlock in the discharge.
Clean the airlock release feature (see
label on base of pump). If not blocked,
slightly loosen the hose while pump is
running to release airlock.
The discharge hose is kinked, bent sharply
or coiled.
Straighten the hose.
The discharge hose/pipe goes up too high.
Every pump has a maximum “head”
capability, which is the highest it can lift
water. Do not route the discharge
hose/pipe higher than 21.5 ft.
The hose diameter is too narrow or the hose
is too long.
Use at least a 3/4 in. diameter hose and
use a hose that is shorter than 50 ft. in
length.
The extension cord is not providing
sufficient power.
Use a shorter, heavier gauge extension
cord, or when possible, plug the pump
directly into the power source.
The impeller is broken.
Call 1-844-251-7446 for a replacement.
The motor does not run or is
humming. The pump not
running.
The water is not high enough to activate the
float switch.
Water must be at least 1-1/2 in. high to
activate the float switch. Place pump in an
area with more water to activate the float
switch.
The float switch is blocked by debris.
Clean out the float switch cage so it can
operate freely.
The impeller is stuck or jammed with debris.
Inspect the impeller area for any debris
that may have entered. Remove as
needed. Make sure impeller rotates freely.
The pump is not getting any power.
□ Check the outlet where the pump is
plugged in. Make sure it has power. If
no power, check your home’s fuse or
circuit breaker panel and repair as
needed.
□ Ensure the pump’s plug is also making
good contact in the outlet.
□ Check to see if the GFCI outlet needs
to be reset.
The pump has overheated (thermal
overload).
Unplug the power and wait for 30 minutes,
then plug the power cord back in the
outlet.
The liquid temperature is below 32°F or
above 95°F.
Do not operate the pump in temperatures
as indicated.
The motor has failed.
If all items above check out OK, the motor
has failed. Replace the pump.
