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For Professional Technical Support call 1-844-241-5521
Troubleshooting (continued)
Problem
Possible Cause
Corrective Action
Pump runs and moves water
but the quantity of water is
less than it should be
Discharge hose is restrictive
If you are using a hose that is narrower than the pump
discharge, or a long hose, the pump will not be able to discharge
water at the rate for which it was designed. Use a shorter, fatter
hose.
Check hose for coils or kinks. Lay hose out straight for best
performance
Debris partially blocking intake
area
Remove debris and ensure intake area is clear for optimum
performance
Discharge elevation too high
The higher the discharge hose goes, the less water the pump
can move. For improved performance the hose should go up too
high.
Impeller or other internal parts are
worn or damaged
Inspect the impeller, diffuser, and other internal parts for wear
and damage. Repair as needed
There is some kind of oil
around the pump and in the
water
Standard submersible utility pump
being used in a pond, waterfall,
etc. It has overheated and expelled
its dielectric oil.
Standard submersible utility pumps are not designed to run for
long periods of time. For waterfall or pond use, or for any use
where the pump must run for a long period, use a pump that is
specifically labeled as a waterfall or pond pump.
Standard submersible utility pump
used in a fish pond
Fish waste in the water can attack the shaft seal. The seal has
become damaged and the internal oil has come out. Use only
waterfall type pumps in a fish pond.
Submersible utility pump simply
ran too long in shallow water and
expelled its dielectric oil
A standard submersible utility pump is only cooled by the water
surrounding it. If allowed to run too long in shallow water, the
pump can overheat and expel its oil. Need to run the pump for
shorter periods of time with “breaks” to allow for complete
cool-down.
The impeller wears out
quickly
Sand, dirt or other grit in the water
is accelerating wear
All Everbilt utility pumps are designed to pump clear water. If
there is dirt or grit in the water, the internal parts of the pump
will wear at an accelerated rate.
Some liquid other than water is
being pumped
Many liquids have very little lubricating qualities. They will not
lubricate the impeller properly and it will wear out faster. Everbilt
utility pumps are all designed to pump clear fresh water.
Impeller is broken
Pump has picked up debris that
caused the damage
Everbilt utility pumps use a thermoplastic impeller. Care must be
used to try to keep debris from being drawn into the pump which
will damage it
Electronic utility pump not
working as described
Pump won’t keep running when
there is plenty of water
Discharge hose is too restrictive (too narrow, too long, or too
high).
Electrical supply inadequate. Pump should be plugged directly
into an outlet without going through extension cord, timer, or
ground fault interrupter circuit.
Pump keeps running long after the
water is gone
Internal sensing circuitry has failed. Pump will function fine as a
standard utility pump but its sensing circuitry will not work.
Clean water sensing probes.
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