Chapter 2
Troubleshooting
This chapter gives information about troubleshooting your 85 Mbps Powerline HomePlug
Ethernet Adapter. After each problem description, instructions are provided to help you
diagnose and solve the problem.
Basic Functioning
After you plug in the Powerline HomePlug Ethernet Adapter, the following sequence of
events should occur:
29.
When power is first applied, verify that the Power light is on.
30.
After approximately 10 seconds, check the LEDs on the Powerline HomePlug Ethernet
Adapter. The following should occur:
c.
The power LED is solid green.
a.
The green Power Link LED is lit.
b.
The Ethernet LED blinks.
If any of these conditions does not occur, refer to the appropriate following section.
z
Power Light Not On
Make sure that, if power to the AC power outlet is controlled by a wall switch, the wall
switch is in the on position.
Verify that the wall socket is live. To do this, disconnect the Powerline HomePlug
Ethernet Adapter and plug in another electrical product, such as a lamp or a hairdryer.
If the Power LED still does not come on, and you have confirmed the power outlet is live,
you have a hardware problem and should contact technical support.
z
Power Link Light Not On
If the power light is on but the Power Link light is not, check the following:
—
Make sure that power is being provided to more than one Powerline HomePlug
Ethernet Adapter device. Another Powerline HomePlug Ethernet Adapter device
must be installed for successful communication across the Powerline Homeplug
Ethernet.
—
Verify that the network password is the same on all devices in the Powerline
HomePlug Ethernet Adapter network.
z
Ethernet Light is Off
—
Make sure that the Ethernet cable is plugged in properly at both ends.
—
Be sure that you are using the correct cable on the router that the first Powerline
HomePlug Ethernet Adapter is connected to. When connecting the router’s
Internet port to a cable or DSL modem, use the cable that was supplied with the
cable or DSL modem. This cable could be a standard straight-through Ethernet
cable or an Ethernet crossover cable.
—
On the attached Ethernet device or network adapter card, check that the Link
light is on.