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TROUBLE SHOOTING GUIDE

GETTING TO KNOW  YOUR   HAND VACUUM

PROBLEM

POSSIBLE REASON

POSSIBLE SOLUTION

HAND VACUUM

WILL NOT

OPERATE

1. 

Power cord not firmly plugged

into outlet.

2. 

No power in wall outlet.

3. Needs 

servicing.

4. Thermostat 

has 

tripped.

1. 

Plug unit in firmly.

2. 

Check fuse or breaker.

Replace fuse/reset breaker.

3. Call 

1-800-798-7398.

4. 

Turn the unit off and unplug

from outlet. Allow to cool.

HAND VACUUM

WILL NOT PICK-UP

OR SUCTION

POWER IS WEAK

1. 

Dust cup is full.

2. Unit 

clogged.

3. 

HEPA Dust Cup Filter needs

cleaning or replacing.

1. 

Empty dust cup –

(see pages 5/6).

2. 

Turn unit off and unplug

from wall outlet. Remove

HEPA Dust Cup Filter and

check for object(s) in air

duct and remove.

3. 

Clean or replace HEPA

Dust Cup Filter.

        (see pages 5/6)

TURBO BRUSH

DOES NOT

ROTATE OR

ROTATES

SLOWLY

1. 

Rotating brush or elbow

obstructed.

2. Hose 

obstructed.

3. 

HEPA dust cup filter clogged.

1.  Clear obstructions. (see

page 5.)

2. Clear 

obstruction.

3. 

Clean HEPA dust cup filter.

(See pages 5/6.)

DUST ESCAPING

FROM HAND

VACUUM

1. 

Dust cup is full.

2. 

HEPA Dust Cup Filter is not

installed correctly.

3. 

There is a puncture/hole in

HEPA Dust Cup Filter.

1. Empty 

dust 

cup.

2. 

Review HEPA Dust Cup

Filter instructions.

        (see pages 5/6)

3. 

Replace HEPA dust cup

filter. (see pages 5/6)

HAND VACUUM

HOSE OR

BRUSHES WILL

NOT PICK-UP

1. Hose 

clogged.

2. 

Dust cup is full.

1. 

Remove hose and/or

bushes. Remove obstruction

from hose.

2. 

Empty and clean dust cup.

HEPA Filter

Debris Screen

11

11

5

12

ORDERING REPLACEMENT DUST CUP FILTERS

TO ORDER REPLACEMENT FILTERS OR FOR TECHNICAL 

SUPPORT 

for Model EP035H3

Call:   1-800-798-7398

Monday to Friday 8:30 A.M. - 5:00 P.M. Eastern Standard Time

7.

Shoulder Strap

8.

Pet Hair Removal Attachment

9.

Cleaning Brush

10. Flexible Hose
11. Hepa Filter Assembly
12. Air Driven Turbo Brush

1. Dust Cup Release Button
2. On/Off Power Switch
3. Handle
4. Intelli-Sense Filter Monitor

TM

5. Dust Cup (Container)
6. Suction Hole

Please Note:

After each Use - Always remove the Filter Debris Screen from the 

HEPA  Dust Cup Filter, then vigorously “

TapClean

” HEPA Filter until no more dust 

can be removed. Filter should be rinsed and completely dried at least once a month 

or when suction appears reduced.

To wash your HEPA Dust Cup Filter, hold filter cartridge by frame flange and rinse 

under a tap until all observable dirt has been removed. Some discoloration of the 

HEPA filter material may occur, this is normal and will not affect the filter's 

performance. When finished, shake off excess water. Do 

NOT

wash in dishwasher.

It is important that when you wash the HEPA dust cup filter, you allow it to dry 

COMPLETELY

before using again. We recommend 24 hours to air dry. 

DO NOT 

DRY IN DRYER

.

Technical Specifications

Voltage:

120V.,  60Hz.

Power:

6.67 A., 800 Watts

2

7

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