WARRANTY TERMS & CONDITIONS
1. The Products are warranted against manufacturing defects for a period of twelve (12) months from the date of original purchase.
2. The Customer will notify the Company in writing promptly of any defects noticed and give the Company or its authorized agent adequate opportunity
to inspect test and remedy them for which the Customer will deposit the goods at its own expense, if so, required by the Company with the
Company's Office/Service Centre along with the original invoice in the city where they are sold.
3. The Inspection and Test Report of the company's office/service centre will be final and binding under the warranty for determining defects, repairs /
alterations required or carried out or certifying work of the goods thereafter.
4. Aquaguard
®
may require initial setting, post-installation, depending on varying water conditions and power supply. In case of any service requirement,
post-installation, please contact the company's service centre.
5. The company or its authorized agent will be entitled to retain any defective part replaced under the warranty.
6. Notwithstanding anything to the contrary contained or implied by this warranty:
a) The company's liability under this warranty shall be limited to the first sale of the goods by the company to the customer and will not apply or extend
to any secondary sale of goods by the customer.
b) The company's liability under this warranty shall be limited only to defects in the goods which occur under the conditions of normal operation of the
goods and their proper and prescribed use. The warranty does not cover or extend to defects which are determined by the company or its authorized
agents as occurring or resulting from or attributable to negligence, abuse, misuse, faulty care, operation or maintenance or repairs, alterations to the
goods or any part thereof by others or the use of the goods on electrical supply for which they are not designed, or damage caused by lightening or
other electrical disturbances or interruptions, dismantling or re-installation at a different location.
c) The company's liability under this warranty shall remain valid only if the goods are duly installed by the company or its authorized agency at the location
specified in the invoice and such installation is undertaken by the company or its authorized agent or franchisee.
d) Consumable items mentioned in the consumables table are subject to normal wear and tear are not covered by this warranty. Please refer model
specific components given in the user manual under the table “consumable cartridges”.
e) Reverse Osmosis Membrane warranty is for a period of 1 year (or) 6,000 litres (whichever is earlier) from the date of installation, on the condition
that the input water is as per the standard test conditions for RO variants (provided in the section “Technical specifications table”), mentioned in the
user manual. If the RO membrane gets clogged within warranty period, it will be cleaned/repaired/replaced free of charge as deemed fit by the
company authorized service person/centre after inspection. (At applicable for RO models only.)
f) The customer will have no claim against the company, its employees and its authorized agents or franchisees under or pursuant to this warranty in
respect of death or injury to the customer or any other person or loss or damage to any property caused by or due to equipment failure, breakdown or
accident, fire or operation or utilization of the goods otherwise than in accordance with the user manual or by due to any other cause or circum
stances beyond the control of the company.
g) The company's liability, under this warranty, shall in no event and under no circumstances exceed the price paid by the customer to the company for
the goods stated in the invoice.
General
For the purpose of this warranty, the following expressions shall have the following meanings respectively:
1. The 'Goods' shall mean the goods described in the Order Form.
2. The 'Customer' shall mean the original purchaser of goods from the company.
3. The 'Company' shall mean EUREKA FORBES LIMITED.
4. Aquaguard
®
means and includes Aquaguard
®
, Aquaguard
®
Select and Sure from Aquaguard
®
.
5. 'General Terms & Conditions' shall mean the terms and conditions agreed upon by the customer and the company printed on the Order Form.
6. 'Invoice' shall mean the invoice issued by the company to the customer describing the goods and indicating, inter alia, the total purchase price
thereof and name of the customer.
7. 'User Manual shall mean the instructions for Installation, use and maintenance provided through QR code along with Product supplied by the
company.
8. EFL reserves the right, in its absolute discretion, to change, alter or discontinue and alter the terms and conditions from time to time without any prior
notice.
9. Any disputes are subject to Mumbai Jurisdiction only.
Post-warranty
1. The customer may be offered a yearly Service Contract at the prevailing company rates and terms.
2. In case the customer does not wish to enter the Service Contract, he has the option of calling the company's service centre having his Aquaguard
®
services on an actual basis, i.e., by paying the labour cost and spares needed to attend to that service/complaint call at the prevailing company rates. Such
service will be rendered by the company in towns/places where the company has its service centres.
3. If during such servicing it is necessary for the company to replace or repair defective components or parts, the customer shall be required to pay for the
same as per the company's prevailing price list.
4. Eureka Forbes limited reserves the right to offer annual maintenance contract/ensure availability of spares only up to 7 years from the date of
invoice.
*Conditions apply.
