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English
English
Problems
Solutions
RoboVac cannot return
to the Charging Base.
•
Remove objects within 3 ft / 1 m to the left and right side
and within 6 ft / 2 m of the front of the Charging Base.
•
Check if RoboVac is stuck by any objects.
•
Make sure RoboVac started cleaning from the Charging
Base and was not moved during cleaning.
•
Clean the charging contact pins.
The rolling brush does
not rotate.
•
Clean the rolling brush. Remove the hair wrapped around
the rolling brush or entangled in the two ends of the
brush.
•
Check if the rolling brush and brush guard have been
installed properly.
RoboVac’s movements
or travel path are
abnormal.
•
Check if there is any relevant voice prompt. Follow the
voice prompt to solve the problem.
•
Clean the sensors carefully with a dry cloth.
•
Restart RoboVac by turning RoboVac off and on.
Water does not come
out during mopping.
•
Make sure there is enough water in the water tank.
•
Check if the mopping module is correctly installed.
•
Check if the water outlets are blocked. If yes, replace the
water tank filters.
Too much water
comes out during
mopping.
•
Make sure the water tank has been installed properly.
•
Make sure the water tank filters are correctly installed in
place.
RoboVac cannot
connect to a Wi-Fi
network.
•
Make sure your Wi-Fi router supports the 2.4GHz and
802.11 b / g / n bands; the 5GHz band is not supported.
You cannot control
RoboVac with Amazon
Alexa.
•
Check if there are any Internet connection problems.
•
Check whether you have installed the Amazon Alexa
app onto your smart device and enabled “EufyHome -
RoboVac” Skill in the Amazon Alexa app. For details, refer
to the
“Smart Integrations”
page in the EufyHome App.
•
Make sure you have a EufyHome account and that it is
connected to RoboVac.
•
Make sure you are using correct Alexa voice-commands.
Problems
Solutions
The map is lost or
rebuilt even after a
floor plan is created.
•
If the position of RoboVac / Charging Base is adjusted
or the surroundings are changed, RoboVac will try to
reposition and remap to match the surroundings.
•
Place RoboVac back on the Charging Base and start a
new cleaning session.
RoboVac cannot be
activated.
•
Make sure RoboVac is connected to a power source.
•
Make sure the battery is fully charged.
•
Press and hold the
button for 3 seconds to turn on
RoboVac.
RoboVac suddenly
stops working.
•
Check if RoboVac is trapped or stuck on an obstacle.
•
Check if the battery level is too low.
•
Check if RoboVac has alerted you with any voice prompts
or LED indicators. Refer to the
“Voice Alert”
section in
this manual.
•
If you still have trouble, turn off RoboVac, wait for 3
seconds, and then turn it back on.
You cannot schedule
cleanings.
•
Make sure RoboVac is turned on.
•
You can set the time of day and scheduled cleaning time
via the EufyHome app.
•
Make sure the scheduled time has been set correctly.
•
Check if RoboVac’s power is too low to start cleaning.
•
RoboVac will not start a scheduled cleaning while already
performing a cleaning task.
Suction power is weak.
•
Check if any obstructions are blocking the suction inlet.
•
Empty the dust collector.
•
Clean the filter with water.
•
Select the max suction power level in the EufyHome app.
•
Check if the filter is wet due to water or other liquid on
the floor. Air-dry the filter completely before use.
RoboVac cannot be
charged.
•
Check if the LED indicator on the Charging Base lights
up (when RoboVac is not on the Charging Base). If not,
reconnect the adapter with the Charging Base and try a
new power outlet. If the problem still persists, contact the
eufy service center to repair or replace the Charging Base.
•
Dust off the charging contact pins with a dry cloth.
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