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Problems
Solutions
Water does not
come out during
mopping.
• Make sure there is enough water in the water tank.
• Check if the mopping module is correctly installed.
• Check if the water outlets are blocked. If yes, replace
the filter elements.
Too much water
comes out during
mopping.
• Make sure the water tank has been installed
properly.
• Make sure the filter elements are correctly installed
in place.
RoboVac's cleaning
time becomes
shorter or is less
than 100 minutes.
• Make sure RoboVac is fully charged (indicated by a
solid blue LED light) before cleaning.
• The cleaning time will be affected by the suction
mode and floors/carpets to be cleaned:
• Standard suction mode (on hardwood floors):
approx. 100 minutes of cleaning
• Turbo suction mode (on medium-pile carpets):
approx. 60 minutes of cleaning
• Max suction mode (on medium-pile carpets):
approx. 40 minutes of cleaning
• If your cleaning time is much less than the time
mentioned above, contact eufy customer service for
help.
RoboVac cannot
connect to a Wi-Fi
network.
• Make sure you entered the Wi-Fi password correctly.
• Make sure your RoboVac, router, and mobile phone
are close enough to ensure a strong signal strength.
• Make sure your Wi-Fi router supports the 2.4GHz
and 802.11b/g/n bands; the 5GHz band is not
supported.
You cannot control
RoboVac with
Amazon Alexa.
• Check if there are any Internet connection
problems.
• Check whether you have installed the Amazon Alexa
app onto your smart device and enabled “EufyHome
- RoboVac” Skill in the Amazon Alexa app. For details,
refer to the
“Smart Integrations”
page in the
EufyHome App.
• Make sure you have an EufyHome account and have
connected to RoboVac.
• Make sure you are using correct Alexa voice-
commands.
Problems
Solutions
You cannot control
RoboVac with the
Google Assistant.
• Check if there are any Internet connection
problems.
• Check if you have installed the Google Home app
onto your smart device and initiated the “EufyHome”
action in the Google Home app. For details, refer
to the
“Smart Integrations”
page in the EufyHome
App.
• Check if you are using the proper commands when
talking to the Google Assistant. When making your
request, first say the wake words “Ok Google”.
• Repeat your question. Speak clearly to the Google
Assistant.
Voice Alert
When an error or issue occurs, the red indicator on RoboVac will flash and you
will hear a specific voice prompt. Follow the voice prompt to solve the problem.
Voice Prompt
Cause and Solution
Error 1: Front bumper
stuck
Front bumper is stuck. Tap it repeatedly to
remove any dust;
if not, then move the device to a new position and
try again.
Error 2: Wheel stuck.
Check the wheel and
move it to a new position
Wheel may be stuck or trapped. Clear any
obstacles in the surrounding area and check the
wheel for any trapped dust. Move the device to a
new position and try again.
Error 4: Rolling brush
stuck. Remove and clean
the rolling brush
Remove the rolling brush, roller joint, roller brush
cover, and suction inlet to clean it. Once cleaned,
place the items back into the device and try again.
Error 5: Device trapped.
Clear the surrounding
area
Device is trapped. Clear any obstacles in the
surrounding area and try again.
Error 6: Device trapped.
Place device near the
position where the
problem occurred.
Device may be suspended in air. Move it to a
new position close to the original position and try
again. If the device is still unable to start, clean the
edge sensor and try again.
