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Troubleshooting
P r
oblem
Solutions
RoboVac cannot be
activated.
• Make sure the power switch is in the ON position.
• Ensure the battery is charged.
• Replace the batteries in the remote control (2 AAA batteries).
• Make sure the remote control is within range (less than 3m
from RoboVac).
The remote control
does not work.
• Replace the batteries in the remote control.
• Point the remote control directly at RoboVac.
• Make sure RoboVac is turned on and fully charged.
RoboVac stops
working suddenly.
• Check whether RoboVac is trapped or stuck on an obstacle.
• Check whether the power level is too low.
You cannot schedule
cleaning.
• You can set the time and scheduled cleaning time via the
EufyHome app.
• Make sure the scheduled time has been set correctly.
• Check whether RoboVac’s power is too low to start cleaning.
• Cleaning schedules are erased when RoboVac is powered of.
If RoboVac is powered on without Internet access, cleaning
schedules will not synchronize and must be reset via the app.
Suction power is weak.
• Check whether any obstructions are blocking the suction inlet.
• Empty the dust collector.
• Clean the ilter with a vacuum cleaner or a cleaning brush.
RoboVac cannot be
charged.
• Check whether the Charging Base is plugged into the outlet.
• Remove objects within 3 ft/1 m to the left and rignt side and
within 6 ft/2 m of the front of the Charging Base.
• Dust of the charging contact pins with a dry cloth.
The rolling brush
does not rotate.
• Clean the rolling brush.
• Check whether the rolling brush has been installed properly.
RoboVac’s movements
or travel path are
abnormal.
• Clean the sensors carefully with a dry cloth.
• Restart Robovac by turning the power switch of and on.
You cannot control
RoboVac with Alexa.
• Check whether you have installed the Alexa app onto your
smart device and enabled “EufyHome - RoboVac” Skill in
the Alexa app. For details, refer to this section “
Using Your
RoboVac with Amazon Alexa (Optional)
”.
• Make sure you have an EufyHome account.
• Check whether you say to Alexa with correct commands.
• The “EufyHome - RoboVac” Skill for Alexa is only available in
English now.
Error codes troubleshooting
When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator
on RoboVac will be on or flashing.
Flashing red indicator light
Error Tone
Cause
Solution
One beep
RoboVac is hanging over a ledge
or is trapped.
Turn of RoboVac and restart in a new location.
Two beeps RoboVac’s bumper is stuck.
Tap RoboVac’s bumper several times to dislodge
any debris that may be trapped underneath.
Three beeps RoboVac’s drop sensors are dirty. Clean the drop sensors gently with a dry cloth.
Four beeps RoboVac’s power level is too low. Manually charge RoboVac for at least 5 hours.
Solid red indicator light
Error Tone
Cause
Solution
One beep RoboVac’s wheel is stuck.
Turn of RoboVac and remove any hair or
debris from the wheel.
Two beeps RoboVac’s side brush is stuck.
Turn of RoboVac and remove any hair or
debris from the side brush.
Three beeps RoboVac’s suction fan is stuck.
• Turn of RoboVac, then remove and empty
the dust collector.
• Make sure the air inlet is not blocked by
any hair or debris.
Four beeps RoboVac’s rolling brush is stuck.
Turn of RoboVac and remove any hair or
debris from the rolling brush.
