11
Troubleshooting
Problem
Possible Solution
LCD display is dim.
Scale may be on standby. Place an item on the scale for measurement, or
turn off the scale by pressing and holding
for 2 seconds.
Replace the batteries.
LCD display shows “ ”.
Battery is low. Replace the batteries.
Scale does not turn on.
Replace the batteries.
Insert batteries under the correct polarity as marked in the battery
compartment.
Scale cannot connect to VeSync app.
Make sure your mobile device is within 30 ft / 10 m of the scale.
A Bluetooth device can only exchange data with 1 other Bluetooth device at
a time. Make sure the scale is not currently connected to any other phone
or app.
Display shows “
”.
Weight exceeds 176.4 oz / 11 lb / 5000 g / 5000 mL. Promptly remove item
from scale to protect its weight sensors. Use a different scale with a higher
weight range.
If you still need help, please contact
Customer Support
