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Troubleshooting
Issue
Cause
Solution
“Err”
Maximum weight capacity has been
exceeded.
Step off the scale to avoid damage.
Item being weighed is too light.
Remove item and use a smaller scale to
measure object.
“Lo”
Low battery.
Replace the batteries as noted in the
Battery Replacement
section.
“C”
Scale needs to be calibrated.
Recalibrate the scale.
Scale is not
turning on.
Batteries may be incorrectly in-
stalled.
Take out batteries and reinstall them under
the correct polarity.
Batteries may need to be replaced.
Replace batteries.
Light does not come on when step-
ping on scale.
Scale may be broken. Contact customer
support.
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