
etectRx Patient Manual – DRAFT NOTE: This is a word doc used to build content only. The User
Manual will be laid out using a publishing program, so please do not focus reviews on numbering /
indents / etc.
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Once your prescription has completed, call the dispensing pharmacy to initiate a return of the
Reader.
5.
Cleaning the Reader
The Reader should be cleaned periodically as needed. To clean the Reader, DO NOT put under
water. Use a clean cloth dampened with water and household soap or mild detergent to wipe
the case. Immediately dry off with a clean, dry cloth.
6.
System Maintenance
The Reader contains no user-serviceable parts. For any issues encountered, please contact the
manufacturer.
To order replacements for any parts of the system (Reader Device, Lanyard, Wireless Charger
Pad, USB Charging Cable, AC Adapter, Instruction Manual, or Quick Start Guide), please contact
the dispensing pharmacy
.
7.
Error Messages, Troubleshooting
7.1.
App does not install
Attempt to download App again. If problems persist, call your pharmacy.
7.2.
App does not recognize Unique ID
Call your dispensing pharmacy, as they can generate a new Unique ID if needed.
7.3.
Unable to pair Reader with Phone
If you encounter issues in pairing the Reader with the App, follow the following steps:
•
Confirm BT on phone is on.
•
Ensure Reader and Phone are within 10 feet of each other.
•
Ensure Reader is turned on (Flashing Blue or Flashing Green light).
•
Close and re-open the App.
•
As the App will look for a specific Reader, ensure Reader # found in “etectRx Reader”
under settings matches the Reader # on the back of the Reader.
•
If problems persist, call dispensing pharmacy.
7.4.
Unable to power-on charger
Note that the charger indicator will very briefly flash blue when initially plugged in, but will
remain off until a Reader needing a charge is placed on the pad. If a fully charged Reader is
placed on the Charger Pad, no indicator will be observed.
If the Charger Pad does not appear to be on, check all connections. If problems persist,
plug into a different wall outlet.
7.5.
Unable to charge Reader