eTactica ehf,
Borgartun 27, 105 Reykjavik, Iceland
+354 535 3000
21 Troubleshooting
The primary mission of the EG is to get your live energy data collected and sent to your
chosen data software packages, so the home page of the administration console is your
primary diagnostic console. If you want to check that everything is working properly, or to
investigate why something isn't, the home page is the best place to start. You can always
get to this page by clicking on the
"eTactica" logo in the top banner.
The diagnostics run continuously, covering three main tests:
Time Synchronization
, that tells you if you have access to an NTP server and
therefore are provided with accurate timekeeping
Devices
, that tells you whether your configured devices are connected and responding
properly
For each configured data output service, diagnostics provided by that service
Time Synchronization
To ensure reliable data logging, we require access to a NTP server for proper time
synchronization. Measurement samples are time-stamped on the gateway itself, as we
support network interruptions for up to several hours by buffering messages as needed.
NTP is used for this.
If the gateway has not gotten time synchronization it will not send
messages.
This can take several minutes to synchronize, especially if it was running before the
network connections were fixed. It can be faster to restart the gateway, but it's normally
simpler to just finish testing other parts of the installation first.
So, try at least one or both:
Check if network connections are ok
Restart and wait 5 minutes
If time is still not synchronizing after verifying the above, talk to your network operator
about firewalls on UDP port 123, and review the
in chapter 1,
You need to make sure that at least one of the NTP servers listed is valid and reachable
from your gateway. You can manually edit the list of NTP servers available.
Please follow the steps below to do that.
