30
TROUBLESHOOTING
Problems
Causes
Remedy
Navigation
The navigation application will not
start.
The software is not compatible with
the device.
Check the compatibility of software
with Windows CE 6, or get yourself a
compatible version.
The software was not installed on the
device properly.
Check the settings under Apps -
Options - System and if necessary,
correct the navigation software path.
The license of the installed software
or the useful life has expired.
Contact the software supplier.
The software path is not set
correctly.
Check the path as described on page
8.
The device isn‘t able to find your
current location or the route guidance
is disturbed.
The included GPS antenna is not or
not correctly connected.
Check the GPS antenna connection or
get a new one in case of defect.
You are in an area with weak or no
GPS signal, such as in a tunnel or on
a remote road.
Continue driving until the GPS signal
is available again.
The route guidance does not match
with the current road or the map is
is wrong.
The navigation software is not up
to date.
Update the software or contact the
software supplier.
The navigation system does not show
the shortest way.
The navigation software considers
many factors in determining a route,
such as the condition of the roads,
traffic rules, one-way streets, major
roads, etc.
Usually the navigation software
selects a route which is a good
compromise and most immediate to
the goal.
On the displayed map
is nothing to see.
The display scale of the map is set too
large or too small.
Change the ratio of the display scale,
until the map is properly displayed.
A brief loss of the GPS signal.
Continue driving until the GPS signal
is available again.
Faulty maps.
When you use the ESX iGO Software,
contact the iGO Support e.g. via the
„Naviextras Toolbox“
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