
35
TROUBLESHOOTING
Problems
Causes
Remedy
CD/DVD playback
The DVD menu can not be
opened.
The disc does not support menus
or is plagiarism.
Insert another disc.
The picture quality during play-
back is insufficient.
Brightness, contrast and color
saturation are set too low.
Check the DVD player settings
and correct them.
Erroneous or disrupted playback.
The disc is not loaded correctly.
Insert the disc again with the print
side up.
The disc is scratched, broken or
deformed.
Insert another disc.
The disc is not compatible with
the device.
Insert another disc.
Optional connected devices
(iPod™/TV-Tuner etc.)
The connected device is not
working.
The device is not properly con-
nected or the connection cable is
defective.
Check all connections and replace
a possibly damaged cable with a
new one.
The devices is not compatible.
If necessary, make a software
update or try another device.
USB drive or microSD card is not
recognized.
Incorrect storage or data format.
Format the storage with the MS-
DOS file system (FAT32).
Internet
The Internet connection is not
possible.
No proper reception for 3G de-
vices in the current location.
Continue until the 3G-Signal is
available again.
The SIM card is defective or
installed incorrectly.
Check the SIM card or possibly
insert a new one.
The inserted SIM card is no
longer active.
Contact your contractor of the
SIM card.
The Browser is not starting.
No compatible surfstick is inser-
ted or faulty software/drivers are
installed.
Insert a compatible surfstick.
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