•
After use, ensure the device is powered off completely.
•
Use a dry, dust-free cloth to clean the top of the treatment window where skin has
touched and the filter on the device.
•
Store the device in a dry, dust-free place in an environment between -10°C–45°C with
a humidity of between 10–75%.
Problem
Possible cause
Solution
The device does not
turn on after pressing
and holding the
power button.
The AC adapter may not be
working.
Stop use immediately and
contact help.Kogan.com for
assistance.
The device is stuck in
an idle state and
cannot be used.
•
The device may not be
receiving enough power
to function properly.
•
The AC adapter may
not be working.
Stop use immediately and
contact help.Kogan.com for
assistance.
The device turns on
but is not flashing.
Check if the device is
overheated.
Turn off the device and wait for it
to cool down.
The treatment window is not
fully covered by skin.
Ensure the treatment window is
fully covering the skin, and the skin
sensor indicator appears on the
display.
The internal components of
the device may be damaged.
Stop use immediately and contact
help.Kogan.com for assistance.
CLEANING & CARE
Note:
Do not use water to clean the device.
TROUBLESHOOTING
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