TROUBLE SHOOTING GUIDE
E-5
1. No power, logs do not glow.
1a. Check that unit is plugged into a
standard 120 volt outlet.
1b. Press POWER switch several times,
make sure power is set at “ON” position.
2a. Open the rear cover, then check for any
broken light bulb or loose light bulb.
2b. Loosen and remove the burnt
out bulb and replace with new bulb.
3a. Open the rear cover, then check if
spinner motor was working. If not,
call customer service.
2. POWER switch light up,
but no flame effect.
3. Logs Glow, flame effect does
not work.
PROBLEM
SOLUTION
4. Flame effect operates, but
heater does not blow warm air.
5. Heater doesn’t work, but
POWER and HEATER switches
are in the “ON” position.
5a. Turn all switches to the “OFF” position
and unplug the unit from the wall outlet
for 5 minutes. After 5 minutes plug the
unit back into wall outlet, and operate as
normal.
4a. Check the HEATER switch is in“ON”
position. POWER switch should light up.
6.
Alarm light flash and
heater function does not
work.
6a. The heater is getting excessively hot,
immediately turn the heater off,
unplug
the unit and inspect for any
and
inspect for any objects on or
adjacent to the heater that may
cause high temperatures.
