Page 28
SIGNALS
The external power supply is disconnected and the battery guarantees
up to 7-hour operation in idle state
The external power supply is disconnected and the battery guarantees
2-hour operation in idle state
The external power supply is disconnected and the battery guarantees
1-hour operation in idle state
Troubleshooting
DETECTED PROBLEM
ROOT CAUSE
SOLUTION
All LEDs are unlit
HelpyGSM-RM not
supplied
Check power supply
The GSM status LED
(red) on GSM satellite
blinks quickly
SIM card not present or
not correctly inserted
Correctly insert the SIM card in
the dedicated location
SIM card locked by PIN
code
Enter the PIN using the code 282
SIM card expired or
damaged
Check the SIM card operation on
your mobile phone
SIM card not supported
(e.g. UMTS)
Use a GSM SIM card
Make a test with a SIM card from
a different GSM provider
Damaged connection
cable between GSM
satellite and HelpyGSM-
RM
Check the correct operation of the
cable
GSM signal absence
Check the signal strength by your
mobile phone
Insufficient power supply
Check the power supply
Generic SW problem
Switch off and back on
HelpyGSM-RM
The GSM status LED
(red) on GSM satellite
blinks slowly, but the
GSM signal LED on
HelpyGSM-RM and the
green LED on GSM
satellite are unlit
GSM signal level is too
low to allow outgoing
calls
Move the GSM satellite into a
better position
Содержание Helpy GSM-RM
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