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Function 6: Recording

IVX 20

I.2

Function 63: Message-on-hold (MOH) programming

MOH can be:

•

A live feed from an external music source connected to the MOH connector located on the side
of the cabinet.

•

One of three default, generic MOHs pre-recorded by the factory.

Function 631: MOH source

This selects the source that will be played to callers on hold.

Code

Source

590

Live external source

591

Pre-recorded music

592

Pre-recorded with “Please continue to hold”

593

Pre-recorded with “Dial 0 or extension from hold”

Default:

592 (generic message-on-hold).

Function 633: MOH volume

The output volume for the pre-recorded MOHs can be adjusted in this function.

Range:

1 (faint)–12 (loudest).

Default:

Note:

If an external audio source such as a radio is used for MOH, adjust the volume at

the source.

Note:

To turn

live

MOH volume completely off, turn off volume at the source.

Содержание IVX 20

Страница 1: ...Installation Manual 0450 0072 Rev B...

Страница 2: ...nies to market under their well known brand names Copyright 1999 2001 ESI Estech Systems Inc Visit ESI on the Web at http www esi estech com IVX is a registered trademark of Estech Systems Inc Motorol...

Страница 3: ...Extension programming F 1 Function 31 Extension definition androuting F 1 Function 32 Extension featureauthorization F 5 Function 33 Department programming F 6 Function 35 Extension button mapping F 7...

Страница 4: ...This page included for pagination purposes only...

Страница 5: ...station configuration and can expand to a six line twelve station configuration or if necessary migrate to a full IVX 128 system2 that s capable of handling up to 66 lines and 84 stations without the...

Страница 6: ...on hold recordings including two prerecorded announcements also supports live input Broadcast mailbox Message Recycle Bin undelete Remembers and can restore each mailbox s 10 most re cently deleted m...

Страница 7: ...face and MOH interface Modem option The base unit can be ordered with or without the optional on board modem it provides for remote system programming and software updating An IVX 20 without the modem...

Страница 8: ...icrosoft Outlook A Digital Feature Phone cannot be field upgraded to a TAPI Phone 64 Key Expansion Console The 64 Key Expansion Console adds 64 additional programmable feature keys to a designated use...

Страница 9: ...VX equipment rather use a cloth that is only slightly damp The IVX telephone voice mail system contains no components that are serviceable by either non dealers or non manufacturer technicians All ser...

Страница 10: ...not guarantee the equipment will operate to the user s satis faction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecom...

Страница 11: ...onnection to the 66 blocks and 110 VAC power The location should be no further than 1 000 feet from the furthest station Note Ambient room temperature must be between 40 F and 80 F Note Do not place t...

Страница 12: ...the cabinet Mounting the cabinet Use three 8 hex head screws Note the position of the three mounting holes in IVX 1 Screw in the top screw to the backboard at least one half inch 1 2 thickplywood leav...

Страница 13: ...he back of the board Line up the card with the connectors and snap into place being careful not to apply excessive pressure 5 Install the retaining screws to the standoffs 6 Replace the lid 7 The exte...

Страница 14: ...y if the earth ground procedures described above are followed Power The cabinet requires a 110 VAC outlet use only the Class 2 power supply module provided We strongly recommend a clean isolated power...

Страница 15: ...ng purposes and user access Important The overhead paging port is designed to handle 30 volts DC 1 0 amps This limit is imposed to avoid high voltages on the 66 block Therefore please attach only appr...

Страница 16: ...sion Because the phone s design uses other pairs to control peripheral devices e g the 64 Key Expansion Console do not connect any additional pairs to the Digital Feature Phone from the KSU this can c...

Страница 17: ...the Windows folder This is the subdirec tory c windows system Within c windows system locate the file unimodem vxd This is the PC s modem driver Right clickon this file From the pop up menu that appe...

Страница 18: ...es may be necessary to keep the TAPI Phone from dialing before it has dialtone Note for Windows 95 users only If the area requires dialing 10 digits for local calls you must also include the area code...

Страница 19: ...py 4 Select the C drive and open the System folder within the Windows folder This is the subdirec tory c windows system Click Edit Paste This will copy the unimodv archive into c windows system 5 Loca...

Страница 20: ...on the bottom of the Phone and the Console 5 Program the keys on the Expansion Console using the same procedure as with the Digital Fea ture Phone press PROG HELP 2 6 Label the paper overlay to show h...

Страница 21: ...Red Data Red Digital 109 21 Black Blue Data Green 22 Blue Black Data Red Digital 110 23 Black Orange Data Green 24 Orange Black Data Red Digital 111 25 Black Green Tip Green 26 Green Black Ring Red A...

Страница 22: ...Hardware overview installation IVX 20 B 16 This page included for pagination purposes only...

Страница 23: ...ing programming the top line of the display will show the current item being programmed and the bottom line will be the entry line You can enter values as directed by the combination of the voice prom...

Страница 24: ...xt character position You may move the cursor left to correct an en try by pressing the left scroll key or move right to add a space by pressing the right scroll key Key Options 0 0 hyphen _ underline...

Страница 25: ...ng 7 8 9 or 4 5 6 instead of the user password 1 0 5 will enter the station s user programming Default passwords shown for this example System fixed numbering plan The IVX fixed numbering plan assigns...

Страница 26: ...t programming 41 Auto attendant branch programming 43 Automatic day night mode table 5 Voice mail programming 53 Guest mailboxes 55 Message notification options 6 Recording 61 Record Main Greeting 62...

Страница 27: ...and prompt for input of a new password The passwords can be 2 8 digits long followed by The Installer can change either the Installer or Administrator Password Only those functions listed in the Admi...

Страница 28: ...3 rings Function 153 Hold park recall timer This is the amount of time in seconds that a call will remain on hold or parkbefore recalling to the extension that initiated the parkor hold Range 5 960 se...

Страница 29: ...numeric characters page C 2 3 Enter the number to be dialed including the line group 9 8 or 7 Press the left scroll key to delete any character or digit entered in error The number dialed in step 3 ca...

Страница 30: ...Function 1 System parameters IVX 20 D 4 This page included for pagination purposes only...

Страница 31: ...programmed to route callers differently during the night mode The display will indicate DAY or NIGHT to distin guish which mode is currently being programmed Lines that are to be programmed alike can...

Страница 32: ...ine is then programmed as outlined in the following explanation giving the private line great flexibility for handling call routing Note A private line can be assigned only to a Digital Feature Phone...

Страница 33: ...ss codes toll restriction Function 221 Centrex PBX access code If the system is to be used behind Centrex or another PBX you must list the dial access code used to gain access to a CO line from Centre...

Страница 34: ...git Example Entering 1 5 0 5 into the deny exception table tells IVX to deny all 1 calls to area code 505 Butentering 1 5 0 5 4 4 5 8 7 8 7 into the table tells IVXto deny 1 calls specifically to 505...

Страница 35: ...oming calls or messages or show the Caller ID number if the CO provides only a number Default Disabled Esi Dex and auto callback This is accomplished by pressing REDIAL during message playback or ESI...

Страница 36: ...Function 2 CO lines IVX 20 E 6 This page included for pagination purposes only...

Страница 37: ...to the station s mailbox If the mailbox is turned off by deleting the personal greeting s the calls will then be forwarded to the operator The call forward feature available at the station can be use...

Страница 38: ...g extensions cannot be in cluded in page zones Example Here is a portion of a completed programming worksheet Appendix II for Digital Phones Extension 100 has been added to Page Zones 1 and 2 Exten si...

Страница 39: ...f the auto attendant detects a fax tone it will automatically forward the tone to the analog port programmed as fax If then busy no answer the call will be disconnected Modem MODEM Incoming calls for...

Страница 40: ...ethods Dialing 1 9 9 Programming 199 as a programmable key and or including 199 in one or more page zones Note DTMF can be transmitted to the overhead paging port after access allowing for zone over h...

Страница 41: ...Extension name Name the extension if it wasn t previously named in Function 31 see page F 3 For each of the following features press a scroll key or to select YES or NO 3 Live recording feature If en...

Страница 42: ...rs See Entering alphanumeric characters page C 2 Default The department number 3 Type Selected from one of the three possible types all in order UCD Can be changed later without affecting its other pr...

Страница 43: ...y the Installer will overwrite any station user programming When prompted press the desired programmable feature key location then enter the appropriate digits on the dialpad and confirm by again pres...

Страница 44: ...ed description of each key Code Feature User s Guide 199 Overhead paging Page A 11 560 Manual day night mode key Page A 20 564 Headset key Page A 20 565 Call forward key Page A 20 571 Personal Greetin...

Страница 45: ...nd manually or automatically set to play See the example below When a caller makes a selection from the main greeting he she will then advance to the corre sponding GoTo branch or to the Directory bra...

Страница 46: ...uence for programming the IVX 20 auto attendant 1 Branch ID 2 name and 3 destination 1 Branch ID Enter the ID number 11 17 of the branch you wish to program 2 Name Input a name to help identify the br...

Страница 47: ...on Monday Tuesday Thursday and Friday During lunchtime After 2 00 PM on Wednesday and Saturday All day Sunday Mon Tue Wed Thu Fri Sat Sun 0800 D 0800 D 0800 D 0800 D 0800D 0800D 1200 N 1200 N 1400 N 1...

Страница 48: ...Function 4 Auto attendant programming IVX 20 G 4 This page included for pagination purposes only...

Страница 49: ...mpleted programming worksheet The sequence of programming is as follows 1 2 MB Name 300 DANA 302 SALES Each programming step is defined as follows 1 Mailbox number Input a mailbox number 300 309 2 Nam...

Страница 50: ...s that is to occur after the pager numbered has been dialed and before the mailbox number is to be dialed Range 0 20 seconds Default 6 seconds 3 Paging interval Input the number of minutes for the int...

Страница 51: ...as been manually placed in holiday mode Press 3 to re record Default Thank you for calling Our office is closed in observance of the holiday You may dial your party s extension at any time or please c...

Страница 52: ...ed to callers on hold Code Source 590 Live external source 591 Pre recorded music 592 Pre recorded with Please continue to hold 593 Pre recorded with Dial 0 or extension from hold Default 592 generic...

Страница 53: ...ly for calls between a station and a CO line The duration of each call record represents the period of time that that station controlled its por tion of a call A record is generated each time a statio...

Страница 54: ...uter resets the baud rate for faster communications Once connected the installer can Program the system using the PC programming package ESI Installer Capture debug information Update system software...

Страница 55: ...tension programming F 1 F 10 Function 4 auto attendant programming G 1 G 4 Function 5 voice mail programming H 1 H 2 Function 6 recording I 1 I 2 Function 7 reports J 1 J 2 Fuse See Cautions Grounding...

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