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Voice mail operation 

User’s Guide 

 

D.12 

Optional voice mail feature: Group/broadcast mailboxes 

Important:

 

This is a special, optional feature not explained in the tutorial. Be sure to get your group mailbox 
number from the administrator.  
Any user can use the 

Quick Groups

™

 feature to send a message to any combination of users (for 

each of whom a station key has been programmed) without having to create specific group mailboxes. 
No programming is required to initiate Quick Groups. Group mailboxes are used if the members of the 
group rarely change or if members want to be able to easily leave messages for one another, etc. 

Introduction to group mailboxes 

Group mailboxes

 let you broadcast a “master” message to all 

members

 of a pre-defined group of 

users (or guest mailboxes). When you record a master message in the group mailbox, the ESI phone 
system instantly copies it into the mailbox of each member who has recorded a personal greeting. 

Note:

  A member can only delete or save his 

copy

 of a group message; the group mailbox will retain a saved 

group message until deleted by every member of the group. 

The master message remains in the group mailbox until all members have saved their copies or deleted 
them from their mailboxes.  

Warning:

  If you delete the master message from the group mailbox, all remaining copies will automatically be 

deleted from the member's mailboxes. 

 

Example:

  You have left a group message reminding everyone in the group of a meeting for Friday. The 

following Monday, if the message is still in the group mailbox  (indicating that at least one of the 
persons has not deleted the message), you can delete it from the group mailbox which will delete it 
from all member mailboxes who have not yet heard the message and deleted from their mailbox. 

You may give the group mailbox number and password to others to allow them to also record master 
messages. Setting “0” as the password eliminates the password requirement. 

Introduction to the broadcast mailbox 

For easily contacting all system users, the ESI phone system’s broadcast mailbox (500) automatically 
consists of all 

station

 mailboxes (not guest mailboxes) 

with personal greetings recorded.

  

Leaving a group message 

Call the mailbox number and enter the appropriate password (if required).  

Deleting a group message from the group mailbox 

Enter group mailbox programming by pressing 

VOICE MAIL

, 

, and the group mailbox number. You 

will hear any previously recorded group messages not yet deleted by all members of the group. Delete 
by pressing 

7

. Exit by hanging up.  

Programming a group mailbox 

Press 

PROGRAM

 

  followed by the group mailbox number. You will be prompted to record the 

mailbox greeting, change the password, or edit the list of members. Exit by hanging up. For frequent 
access to leave group messages, program a group mailbox number as a programmable feature key. 
(See “Programmable feature keys,” page C.2).  

Virtual Mailbox Key 

To help monitor that all messages have been picked up, you can program a programmable feature key 
on any ESI Feature Phone as a 

Virtual Mailbox Key

 for the group mailbox. When new messages exist, 

the key will blink rapidly; press it to connect automatically to the mailbox. Program the programmable 
feature key with 

VOICE MAIL

 

  followed by the mailbox number (see “Programmable feature keys,” 

page C.2). 

Содержание ESI-600

Страница 1: ...ESI Feature Phone User s Guide FOR THE ESI 600 0450 0907 Rev B Visit www esiusers com for up to date help...

Страница 2: ...l User Guide are trademarks of ESI Act is a registered trademark of Symantec Corporation Goldmine is a trademark of Goldmine Software Corporation Ethernet is a registered trademark of Xerox Corporatio...

Страница 3: ...mailboxes D 15 ESI Feature Phone operation E 1 Display E 1 Caller ID E 1 Keys E 1 Dial tone E 3 Basic phone use E 4 Direct station selection E 5 Transferring an outside call E 5 Transferring an intern...

Страница 4: ...no DND monitor mode call forward or programming I 4 Call waiting I 4 ACD administrator key I 5 Analog stations J 1 Caller ID J 1 Placing calls J 1 Transferring calls J 2 Conference calling J 2 Call wa...

Страница 5: ...ariety of features offered by your ESI phone system and how to use your phone effectively to achieve maximum benefits What it covers This User s Guide covers the use of the following with the ESI 600...

Страница 6: ...On any of these ESI phone varieties including the Expansion Consoles you can perform direct programming by holding down a programmable feature key for at least two seconds similar to how you might pro...

Страница 7: ...ing either direct or traditional programming see page C 2 Note Only one key can exist per extension feature or operation If you program a second key for the same extension feature or operation this au...

Страница 8: ...nsoles you can perform direct programming by holding down a programmable feature key for at least two seconds similar to how you might program a car radio button This isn t applicable to the fixed fea...

Страница 9: ...ure keys page C 3 and Optional features page F 12 Hint On any of these ESI phone varieties including the Expansion Consoles you can perform direct programming by holding down a programmable feature ke...

Страница 10: ...ktop phones speakerphone Esi Dex support or ESI DEX key Caller ID key Virtual Mailbox Key support or Verbal User Guide or HELP key Each model comes with a charger AC adapter base station belt clip bat...

Страница 11: ...ey Expansion Console cable included with each Console uses standard RJ 11 telephone connectors 48 Key IP Feature Phone II In addition to the details mentioned previously for the 48 Key Digital Feature...

Страница 12: ...pansion Console 3 To keep cabling out of the way thread the expansion cable into the slots on the bottom of the phone and 60 Key Expansion Console 4 Program the keys on the 60 Key Expansion Console us...

Страница 13: ...ovide power to the Second Expansion Console above 5 To keep cabling out of the way thread the expansion Y cable into the slots on the bottom of the phone and the two Expansion Consoles 6 Program the k...

Страница 14: ...or fax machine Next to any other 900 MHz device e g a hand held inventory control device In a ceiling that has foil backed insulation Behind doors that typically are closed tinted windows one way glas...

Страница 15: ...he phone Hear a description of how any key is used Learn how to use voice mail features Hear a complete tutorial on phone operation Help during station programming To hear a detailed description of a...

Страница 16: ...Help mode Verbal User Guide User s Guide B 2 This page included for pagination purposes only...

Страница 17: ...eys 3 Station options 1 Call waiting background announce 2 Personal greeting reminder 4 Outside dial tone preference 5 Hands free answer 6 Message monitor 7 Power saving mode 1 4 Station audibles 1 St...

Страница 18: ...Programmable feature keys There are two methods for performing programming of your phone s programmable feature keys Direct programming Select the key you want to program and hold it down for at leas...

Страница 19: ...r 8 or 71 76 Use the scroll key to enter special characters for dialing P Three second pause F Hook flash pound key star key Note You can also program Location Keys for use with Esi Link See page H 1...

Страница 20: ...y Feature Phone 7 Power saving mode Note Applicable to only an ESI Cordless Handset Allows you to enable or disable an ESI Cordless Handset s power saving mode Enabling this mode helps achieve full ba...

Страница 21: ...ary ring tone you ll hear if your phone system has been programmed accordingly by your Installer when call waiting occurs i e a second call rings in for you while you re already on another one on live...

Страница 22: ...number 3 Display current phone number Displays the currently programmed phone number 3 Pager notification 1 Enter pager number Enter the pager number 24 digits maximum followed by Do not include an ou...

Страница 23: ...f your phone system is using ESI Presence Management If you re not sure whether it is consult your System Administrator For more information about ESI Presence Management visit www esi estech com pres...

Страница 24: ...User programming An introduction User s Guide C 8 This page included for pagination purposes only...

Страница 25: ...ectly above the VOICE MAIL key will show an envelope icon when you have one or more new messages Personal greetings To program your personal greetings press PROGRAM 1 Initially your mailbox has a gene...

Страница 26: ...call another station that is DND busy or does not answer or if you call a special mailbox such as a guest or group mailbox you will be transferred to the mailbox You can skip the mailbox s personal g...

Страница 27: ...ve and delete a message or move and save it After you press 6 to move a message the prompt will ask whether you wish to Move the message but also save a copy of it in your voice mailbox or Move the me...

Страница 28: ...5 3 The ESI phone system will start playback of messages with the oldest new message and continue until all messages are played The display will show the origination of the message the countdown durat...

Страница 29: ...user s mailbox You may move the copy with or without an introduction After the move the system returns you to your mailbox and the original message 7 Delete Deletes the message from the mailbox see Me...

Страница 30: ...call press and enter your mailbox number If the operator or another user answers your call have the person transfer you by pressing VOICE MAIL and then pressing your station key or entering your mail...

Страница 31: ...a receptionist or indeed anyone who receives a call that would be more appropriate for one or more other currently unavailable co workers for whom you have programmed station keys on your phone Let s...

Страница 32: ...same time No off premises delivery Note If your system is using ESI Presence Management consult the ESI Presence Management User s Guide ESI part 0450 0793 to learn about additional special functional...

Страница 33: ...ecover or un delete messages that may have been deleted in error You access the Message Recycle Bin through user programming PROGRAM 9 Press 9 to advance through deleted messages Press 8 to restore a...

Страница 34: ...u If you re not sure whether your system is using ESI Presence Management consult your System Administrator For more information about ESI Presence Management visit www esi estech com presence You als...

Страница 35: ...s remains Deleting all the greetings turns off your mailbox Select the desired greeting number 1 2 or 3 The current greeting will be played followed by prompts to re record delete hear again or select...

Страница 36: ...ng that at least one of the persons has not deleted the message you can delete it from the group mailbox which will delete it from all member mailboxes who have not yet heard the message and deleted f...

Страница 37: ...d whenever the mailbox takes a new or urgent message The system will dial the first number for the number of times listed then dial the second paging number for the number of times listed and finally...

Страница 38: ...ne system automatically sends the mailbox number to the display of a cell phone or digital pager to indicate which mailbox has new messages Retrieving cascade notification mailbox messages Retrieving...

Страница 39: ...instructions to conclude each answer by pressing 1 or to pause for the next question Record your name at the tone then press 1 or pause for the next question Next Record your address at the tone etc...

Страница 40: ...only questions 1 2 4 and 5 to a caller When you retrieve the playback two beep tones will separate answers 2 and 4 3 Hear current question 2 Password The password may consist of two to eight digits fo...

Страница 41: ...e Phones 12 Key and 24 Key has a combination combo PROG HELP key while the 48 Key Feature Phone has separate PROGRAM and HELP keys If you re using a 12 Key or 24 Key Feature Phone press PROG HELP wher...

Страница 42: ...handset from speakerphone mode lift the handset again To perform group listening i e have a handset conversation along with the caller s voice broadcast over your speaker 2 press SPEAKER while on a ha...

Страница 43: ...art 0450 0793 If you re not sure whether your system is using ESI Presence Management consult your System Administrator For more information about ESI Presence Management visit www esi estech com pres...

Страница 44: ...outside calls An occasional echo isn t unusual and doesn t necessarily indicate a problem with your system or lines however if this problem occurs persistently contact your Certified ESI Reseller for...

Страница 45: ...bled 4 To disconnect when finished do one of the following Replace the handset If in hands free mode either press the station key again or press SPEAKER Press RELEASE With a Cordless Handset press TAL...

Страница 46: ...NSFER and then the line access code 9 8 or 71 76 and then the telephone number to which you want to transfer 2 Hang up Now both outside lines are connected via a trunk to trunk connection Note If at a...

Страница 47: ...number and hanging up to the main greeting To transfer an outside caller to the main greeting press VOICE MAIL and hang up Transferring an internal call to another station Blind transfer 1 While conn...

Страница 48: ...ne Conference calling To create a conference call 1 Establish the first call 2 Press CONF 1 to place the call on hold 3 Place a second call as you normally would 4 Once connected to the second call pr...

Страница 49: ...y join the call 1 Call forwarding Your station has been pre programmed by the installer to call forward your phone when it is busy or does not answer usually to your mailbox In addition you can tempor...

Страница 50: ...DND mode call forwarding no answer will not be followed instead call waiting will be initiated if allowed and if the call is not answered will follow the fixed call forward setting normally your voic...

Страница 51: ...ess to confirm Note If your system is using ESI Presence Management consult the ESI Presence Management User s Guide ESI part 0450 0793 to learn about additional special functionality that may be avai...

Страница 52: ...a Sent Station to station call waiting You can call or transfer a call to another station that is in use as indicated by the fact that its station key if one exists for it on your ESI Feature Phone is...

Страница 53: ...he display for reference To retrieve a held call from any idle ESI Feature Phone on the system press HOLD and dial the appropriate line number If retrieving a call from a different Esi Link location p...

Страница 54: ...on exclusive hold you may do any of the following a From a phone idle state press HOLD for at least one full second b Press the blinking programmable feature key see pp C 2 C 3 that you know is pre p...

Страница 55: ...age zones The number of available zones will vary according to which ESI system you have Notes Phones in use or in do not disturb mode will not carry a page through their speakers An ESI Cordless Phon...

Страница 56: ...ur station to avoid confusion between a call waiting tone in your earpiece and a secondary ring from a live outside call Operator station If your station has been designated as the operator station yo...

Страница 57: ...below To Press REDIAL Redial the last number called When your station is idle or After first lifting the handset or pressing SPEAKER Automatically respond to a message During message playback with Ca...

Страница 58: ...Station Dex programmed by the Installer Esi Dex prompts displayed on a 48 Key Feature Phone Prompt What it means Arrows Move in the direction of the arrow as desired BACK Moves backward to previous s...

Страница 59: ...f the extension department or guest mailbox name For example if you want to call John Doe dial 5 6 4 because it spells J O H You ll begin to see names that begin with those letters You can then use th...

Страница 60: ...is used differently on each phone model Caller ID method on either Feature Phone Whenever a Caller ID name appears on your LCD display while talking on an incoming call or during message retrieval pre...

Страница 61: ...SI DEX This causes the Esi Dex menu to appear as shown Note Your display may differ depending upon the availability of certain Dexes on your system 2 Press PER to choose the Personal Dex The display n...

Страница 62: ...CK Deleting names from your Personal Dex On the 24 Key Feature Phone 1 While your station is idle or just after receiving dial tone repeatedly press ESI DEX to select the Personal Dex 2 Choose the des...

Страница 63: ...look up and down through the Dex until you find the name names will appear in the order in which they were stored in the Dex Or b Dial by name Dial up to the first three characters 1 of the name For...

Страница 64: ...l XYZ COMPANY appears in the display 4 Press ESI DEX again This dials the number for the XYZ Company Important The number dialed if stored from a Caller ID will be the number for the actual line used...

Страница 65: ...m 605 in this example as a programmable feature key see page C 2 Override ring Not available on 12 Key Feature Phone The override ring feature lets you place a call station to station outside line or...

Страница 66: ...wn for a few days set the reminder interval to 72 hours you ll be reminded if your phone hasn t been used for three days or if you re away for a couple of days If you change your greeting several time...

Страница 67: ...press the line key The LED indications for the line keys are LED Line status LED Line status Solid red In use Blinking green Ringing at your station Solid green Connected to your station Slowly blinki...

Страница 68: ...nt log on off I 1 Y Y 562 ACD agent wrap I 2 Y Y 563DDD ACD Administrator I 5 Y Y 564 Headset key F 13 Y 565 Call forward key F 13 Y Y Y 565XXX Forward to a destination F 13 Y Y Y 566 Redial F 1 Y 567...

Страница 69: ...to whom that station is connected and how long the call has lasted Note The Administrator must authorize service observing for your station and the Installer must program the list of allowed extension...

Страница 70: ...erwise you can perform the toggle by pressing PROGRAM 3 6 and following the prompts Background announce key Code 569 During call waiting you can also make a brief private background announcement see B...

Страница 71: ...ication as shown in this chart also if this is the first time you re seeing this particular call s record appears to the left of this indication Classification On 48 Key Phone third line On 24 Key Pho...

Страница 72: ...the line as your call is being transferred Thank you Note If a caller presses 1 to go to your voice mail the call will go into that extension s mailbox regardless of whatever call forwarding settings...

Страница 73: ...atures refer to Live recording page D 7 Quick Switch Code 583 Note Available for only 48 Key Feature Phone and 24 Key Feature Phone Important For the Quick Switch feature to work your Installer or Sys...

Страница 74: ...ktop or Cordless the call waiting caller will continue to ring and follow regular system routing such as to your voice mailbox if not answered in some manner Account codes Code 584 The account codes k...

Страница 75: ...t exceptions 1 Channel availability display The bottom section of the phone s display will show RMT short for remote to indicate the availability of one or more remote channels 2 No 911 emergency call...

Страница 76: ...phone is defective Contact your ESI Reseller if the phone is defective Phone display shows software version The phone is faulty Contact your ESI Reseller Phone connects but doesn t operate correctly...

Страница 77: ...k has a location number 1 in the range of 700 799 To facilitate dialing into a remote location you can assign the location number to a programmable feature key making it a Location Key When you press...

Страница 78: ...and extensions Examples Assigning a programmable feature key for extension 135 in location 712 1 Hold down the desired programmable feature key for at least two seconds to enter programming mode 2 Di...

Страница 79: ...cation Key for Chicago the display on your phone might look similar to this 24 Key Feature Phone 48 Key Feature Phone The boxes on the bottom line of the display show there are a total of six Esi Link...

Страница 80: ...transferring don t hang up until you hear a ringing tone which will confirm the transfer has been successful Transferring an outside call to a remote location mailbox 1 Press VOICE MAIL 2 Either a Pre...

Страница 81: ...more of these page zones Note Phones in use will not carry a page through their speakers Hold Hold set You can place outside line calls on hold as you would normally When paging someone at a remote l...

Страница 82: ...e location and extension number 4 Dial the remote extension number 5 Press the feature key again When there are new messages in the Virtual Mailbox the key will flash red When you access the Virtual M...

Страница 83: ...ial key 3 Press ESI DEX again then select STA for Station Dex in the display 4 Use the scroll keys or to select the desired extension 5 Select DIAL to ring the Esi Link extension Tip You can also use...

Страница 84: ...r a Press a programmable feature key you have already set for the desired destination whether it is an extension a mailbox or a department or b Press the Location Key and then dial the desired extensi...

Страница 85: ...While currently connected to a station or outside line press CONF 2 Press the Location Key and dial the extension number for the person to be conferenced 3 When the person answers press CONF again to...

Страница 86: ...Using Esi Link User s Guide H 10 This page included for pagination purposes only...

Страница 87: ...ts you manually place yourself in or out of service for that department s calls Notes It is possible to be logged into two departments at once Consult your Installer or System Administrator to confirm...

Страница 88: ...e logged into two departments at the same time Programming the wrap key 1 Enter Help mode by pressing HELP 2 Press 3 Now Help mode will describe each key you press 3 Press each programmable feature ke...

Страница 89: ...CH SUPPT is the first one the user logged onto WT wait shows how long the longest waiting call in either queue has been waiting 2 A call is ringing The display shows the Caller ID information and the...

Страница 90: ...artment After all of these have appeared pressing the NXT soft key returns the user to display indication 1 page I 3 10 The phone is idle and logged onto a single ACD department Pressing the NXT soft...

Страница 91: ...display will appear until you press the key again To program an ACD administrator key 1 Hold down the desired programmable feature key for at least two seconds to enter programming mode 2 Press 5 6 3...

Страница 92: ...ACD agent operation User s Guide I 6 This page included for pagination purposes only...

Страница 93: ...is so equipped press the special key on your phone Caller ID If you subscribe to Caller ID from your telephone service provider the Caller ID display will show an outside caller s name and or number...

Страница 94: ...ho s calling from the outside to pick up messages FLASH dial and the appropriate mailbox number and hang up Conference calling To create a conference call 1 Establish the first call 2 FLASH twice wait...

Страница 95: ...wer the oldest held call in the system Hold recall If a held call is not retrieved during the period of time set by the Installer it will recall to your phone if your station is idle You will hear thr...

Страница 96: ...list of options that you may wish to include in your personal greetings Option Instruction 0 To reach the operator 1 To skip directly to the record tone or beep 2 To mark this message as urgent see U...

Страница 97: ...y your extension number If calling from the outside at the main greeting press and enter your extension number or have the operator transfer you by pressing VOICE MAIL and entering your extension numb...

Страница 98: ...ve the message without an introduction press 6 when prompted To add an introduction press 1 when prompted When you ve finished your recording press 1 to stop You will be returned to the original messa...

Страница 99: ...of your greetings If you do the system will turn off your mailbox until there is once again at least one greeting 3 Hear current personal greeting 3 Call waiting 1 Enable call waiting 0 Disable call...

Страница 100: ...elivery Whenever it receives a new urgent message into your mailbox the system will call the number that you have programmed and play the prompt You have messages please enter your password The prompt...

Страница 101: ...ne number Plays back the current phone number 3 Pager notification 1 Enter pager number Enter the pager number followed by 24 digits maximum Do not include an outside line access code i e 9 8 or 71 76...

Страница 102: ...r to press 2 to mark the message as urgent In addition messages marked urgent will be played ahead of other new messages during message retrieval 9 Message Recycle Bin un delete Each user s most recen...

Страница 103: ...E 7 Transferring E 7 Leaving messages D 2 LEDs E 2 Line keys F 11 Private line F 11 Live call screening Message monitor mode F 10 Live outside calls E 16 Live recording D 7 Location Keys H 1 Location...

Страница 104: ...www esi estech com...

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