15
Figure 7-3: Log details
The statistics screen (
Menu > View > Statistics
)
displays a summary of files scanned by the On‑Access
scanner and a summary of SMS Messages received.
In addition, the totals of files quarantined by the On‑
Access scanner display here next to the sum of files in
the Quarantine (this figure includes the results of the
On‑demand scan).
Figure 7-4: Statistics
8. Troubleshooting
This section provides solutions to common questions
about ESET Mobile Antivirus.
8.1 Connection to update server failed
This error message is displayed after an unsuccessful
update attempt if the program is not able to contact the
update servers.
Try the following solutions:
1. Check your Internet connection
Open your Internet browser to http://www.eset.com
to verify that you are connected to the Internet
2. Check if the program is using the correct
update server.
To check the server address, tap
Menu > Settings
>
Update
and you should see
updmobile.eset.com
in the Internet server field.
8.2 Unsuccessful Installation
If an error message displays when you begin
installation, the most common cause is installing the
wrong version of ESET Mobile Antivirus for your device
(installing ESET Mobile Antivirus for Pocket PC on a
Smartphone or vice versa). When downloading the
installation file from the ESET homepage, please make
sure you are downloading the correct product version
for your device.
