12. Power
Failure
In the event of power failure the fire will immediately shutdown and the gas valves will automatically
close. If the remote was turned off after the power cut then the fire will return to standby mode once the
electrical supply is restored until its next use. If however the remote was left in the on mode then the fire
will relight within a few minutes of the electrical supply being restored.
13. Warranty
Provided that the Product is installed as per ESCEA’s Installation Manual and the step by step
warranty procedure has been followed as per instructions issued by ESCEA, (documented in the
Agent Manual), and the product is operated and maintained in accordance with ESCEA operating
and maintenance instructions, then for the first period of twelve (12) months from the date of
purchase ESCEA will pay the cost of repairing or replacing any part of the Product that is deemed by
ESCEA to be faulty.
For the second period of twelve (12) months from the date of purchase ESCEA will supply
replacement parts only, without charge.
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Parts and Labour for the first twelve (12) months:
a)
ESCEA, at its sole discretion, may modify, adjust, repair, or replace the faulty products. The warranty
period on parts and labour shall be for twelve (12) months from the date of purchase.
b)
Labour costs will only be reimbursed when ESCEA specified procedure has been followed, and
ESCEA has authorised service work before it was carried out.
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Parts Only for the second twelve (12) months:
a)
ESCEA, at its sole discretion, will provide replacement parts to the Distributor, retailer or repair
service. Faulty parts MUST be returned to ESCEA. The parts only warranty period shall be for twelve
(12) months and will commence twelve (12) months after the acceptance date of the Products by the
ESCEA retailer.
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General Terms and Exclusions:
1.
All repairs made within the Limited Warranty period shall be covered by this Limited Warranty for
a period of three (3) months from the date of completion of the repair, or for the remainder of the
overall Limited Warranty period, whichever is the longer.
2.
If the buyer or any other party modifies any part of the Product within the Limited Warranty period
without the prior written consent of ESCEA then the Limited Warranty shall be void. ESCEA may, at its
sole discretion, decide that the Limited Warranty is void in relation to any part of the product, which
has been modified.