Page:
9
User Manual:
Troubleshooting
OPERATION IN CASE OF EMERGENCY
In the event of an emergency you should:
→
Switch off the freezer at the power outlet.
→
Unplug the freezer.
→
Call the Residentia Support Team on 1300 11 HELP (4357).
Some minor faults can be fixed by referring to the instructions given in the Troubleshooting section
below. There is also a self-help section online at http://www.residentiagroup.com.au.
TROUBLESHOOTING
The following simple issues can be rectified by the user. Please contact the Residentia Support Team if
the issues remain unresolved.
Issue:
Solution:
Freezer isn’t operating
●
Check that the freezer is plugged in and connected to
power.
●
Check that a fuse hasn’t blown or circuit tripped.
Freezer is making strange odour
●
Odourous foods should be closely wrapped and sealed
in containers.
●
Ensure that the interior is clean. Refer to cleaning in-
structions.
Freezer compressor is continuously running
●
It is normal for the freezer compressor to operate for
longer periods of time when the ambient temperature is
higher (ie. Summer).
●
Do not put too much food in the freezer at one time.
●
Do not put warm/hot foods into the freezer.
●
Try to minimise the frequency of the door opening.
Illuminating light does not work
●
Ensure the freezer is connected to power.
●
Check that the globe hasn’t blown.
The Freezer door doesn’t close properly
●
Ensure that food isn’t preventing the door from closing.
●
Ensure that the freezer is completely level and feet ad-
justed to touch the floor.
●
Ensure the freezer door gaskets/seals are clean.
The freezer is making loud noises
●
It’s normal for the freezer to make noises when refriger-
ant coolant is being circulated.
●
Check that the refrigerator is balanced.
Page:
9
User Manual:
Troubleshooting
OPERATION IN CASE OF EMERGENCY
In the event of an emergency you should:
→
Switch off the freezer at the power outlet.
→
Unplug the freezer.
→
Call the Residentia Support Team on 1300 11 HELP (4357).
Some minor faults can be fixed by referring to the instructions given in the Troubleshooting section
below. There is also a self-help section online at http://www.residentiagroup.com.au.
TROUBLESHOOTING
The following simple issues can be rectified by the user. Please contact the Residentia Support Team if
the issues remain unresolved.
Issue:
Solution:
Freezer isn’t operating
●
Check that the freezer is plugged in and connected to
power.
●
Check that a fuse hasn’t blown or circuit tripped.
Freezer is making strange odour
●
Odourous foods should be closely wrapped and sealed
in containers.
●
Ensure that the interior is clean. Refer to cleaning in-
structions.
Freezer compressor is continuously running
●
It is normal for the freezer compressor to operate for
longer periods of time when the ambient temperature is
higher (ie. Summer).
●
Do not put too much food in the freezer at one time.
●
Do not put warm/hot foods into the freezer.
●
Try to minimise the frequency of the door opening.
Illuminating light does not work
●
Ensure the freezer is connected to power.
●
Check that the globe hasn’t blown.
The Freezer door doesn’t close properly
●
Ensure that food isn’t preventing the door from closing.
●
Ensure that the freezer is completely level and feet ad-
justed to touch the floor.
●
Ensure the freezer door gaskets/seals are clean.
The freezer is making loud noises
●
It’s normal for the freezer to make noises when refriger-
ant coolant is being circulated.
●
Check that the refrigerator is balanced.
