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Troubleshooting
71
Grey menu options
Grey text indicates a function that is
temporarily unavailable, for example due to
your subscription or due to a certain setting
which has not been turned on.
Error messages
There is no SIM card in the phone or you may have
inserted it incorrectly. Insert a SIM card. See “SIM
card and battery information” on page 4.
The phone is set to work only with certain SIM cards.
Insert the correct SIM card.
You are within range of a network, but you are not
allowed to use it. However, in an emergency, some
operators allow you to call the international emergency
number 112. See “Making emergency calls” on
page 24.
There is no network within range or the received signal
is too weak. You have to move to get a signal that is
strong enough.
You have entered your PIN or PIN2 incorrectly.
• Enter the correct PIN or PIN2, and press
YES
. See
When you want to change a security code (for example
your PIN) you have to confirm the new code by
entering it again. The two codes that you have entered
do not match. See “SIM card lock” on page 69.
You have entered your PIN or PIN2 incorrectly three
times in a row. To unblock, see “SIM card lock” on
page 69.
PUK blocked – contact operator
You entered your personal unblocking key code (PUK)
incorrectly 10 times in a row. Contact your network
operator or service provider.