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27

OPI-II

Service Facilities

To put on hold using the on-hold-keys

An alternative method to put a call on hold is by using an 
on-hold-key.

Press to put the call on hold

The corresponding key symbol is displayed and the console is
cleared.

Press the relevant key to retrieve the call on hold

You have speech connection with the party that was put on hold.

To put on hold using the monitoring key

Calls can also be put on hold using the monitoring key. This
method allows the operator to listen to the party that is on hold.
The call is not time supervised and does not recall.

Press to put the call on hold

The monitoring symbol appears on the display, the console is
cleared and a one way listening path is established to allow you
to monitor the party that is on hold.

Press to retrieve the call on hold

You have speech connection with the party that was put on hold.

Содержание OPI-II

Страница 1: ...Subject to alteration without prior notice Printed on chlorine free paper OPI II Operator Console for MD110 User Guide...

Страница 2: ...state of the art business communications system Its alliance of features and facilities effectively improves communications for virtually any kind of organization To take full advantage of these adva...

Страница 3: ...Calls 52 Other Useful Facilities 60 Display Unit Symbols 65 Key Description 68 Index 71 EN LZT 102 2254 RD Ericsson Enterprise AB 2001 All rights reserved No parts of this publication may be reproduce...

Страница 4: ...face and the key diagram appears in the left hand margin opposite the text For example Press The systems response is shown with the illuminated display symbols where it facilitates the function the sy...

Страница 5: ...and performing operator tasks Handset or headset The symbols on the display unit are not permanently visible only the symbols relevant to an individual call appear Numerical and digital information is...

Страница 6: ...4 OPI II The Console Description 10 6 7 8 6 8 7 9 6...

Страница 7: ...l metering Calls to blocked extensions Control data when programming 5 Programming put on hold field The console mode Call put on hold and monitored calls Once you become familiar with the symbols the...

Страница 8: ...ram below Notes The breakplates of some connector inlets must be removed before connection preferably with a small screwdriver When quick disconnect cable for handset is used the coiled end of the cab...

Страница 9: ...turn the console on off or switch it to day service Press Acoustic signal The console uses these acoustic sounds to signal incoming calls One tone ringer this signals a call to the console used for no...

Страница 10: ...he console must be idle or in absent night mode Tone ringer should be audible until exit of programming mode Manual or automatic answer The console can be used in automatic or manual mode In automatic...

Страница 11: ...pressing a key The operator functions in this user guide are for a console switched to automatic extending Press to activate automatic extending To return to manual extending press the key again The d...

Страница 12: ...nal incom ing call Which symbols are displayed depends on the call type Incoming call from a public network Incoming call from a private network Incoming call from a tie line Press to answer the call...

Страница 13: ...swer the call You are connected to the calling party There are four reasons a call is recalled to the console the reason appears on the displays Dialled extension is busy Resource congestion is encoun...

Страница 14: ...d off is used and the console is turned off the left symbol will not light Press to answer the call You are connected to the calling party Inquiry When an extension contacts the operator with an exter...

Страница 15: ...extension Emergency call from a private network Emergency call from a tie line Press to answer the call You are connected to the calling party Diverted calls When a caller is diverted to your console...

Страница 16: ...ngle tone is heard If the diverted call is from an external line If the diverted call is from an extension The display unit shows the extension number the absence code and the time date of return for...

Страница 17: ...Extending in general To transfer a call to an extension Dial the extension number Press to extend the call The call is extended and the console is cleared Note If the console is set to automatic exte...

Страница 18: ...manual extending mode Dial the extension number Press Note If the called extension is in a private network there is no need to press this key the call is made automatically The console rings the exte...

Страница 19: ...camped on to the busy extension The console is cleared If the caller wants to call later and Press The call is disconnected and the console is cleared If the caller wants to be connected to another ex...

Страница 20: ...he required extension Press and dial the extension number Extend the call in the usual manner If the called party is restricted to receive external calls at all you can pass on a message to the extens...

Страница 21: ...xtension with an activated absence information Dial the extension number The console shows the diversion code and if entered the time date of return Note The absence codes consist of one digit which d...

Страница 22: ...is extended and the console is cleared External follow me When you extend a call to an internal extension that has activated an external follow me i e ordered a transfer of incoming calls to an exter...

Страница 23: ...send a ring signal before extending Dial the extension number Note Manual ringing is not possible to a cordless or IP extension or to an ISDN terminal Press to send ring signal The console shows both...

Страница 24: ...Dial the operator number Press to extend the call The call is extended and the console is cleared Groups To extend a call to a group number Dial the group number The console shows both the dialled gro...

Страница 25: ...ng will start automatically if you extend a call to an extension which has an activated diversion to a paging unit Normally you will not be involved in the answering procedure Only if there is no answ...

Страница 26: ...display of the paging receiver 8 1 Dial Dial pagee s extension number and press Dial the message code 1 10 digits Press The console is cleared External line This could be a call to another office exch...

Страница 27: ...ion number Press to activate bypassing Press If the diverted extension accepts the call Press to extend the call Absence information When you have called an extension and receive absence information P...

Страница 28: ...ieved within a certain time period The call being put on hold must be in speech connection with the console Press to put the call on hold or Press to retreive the call on hold You have speech connecti...

Страница 29: ...that was put on hold To put on hold using the monitoring key Calls can also be put on hold using the monitoring key This method allows the operator to listen to the party that is on hold The call is...

Страница 30: ...ese procedures the console must be in manual extending mode The extension is free Dial the extension number Press to call the extension When the called party answers announce the call Press Speech con...

Страница 31: ...ress to camp on the call The call is camped on to the extension with announcing the console is cleared When the extension becomes free you will be recalled Press Speech connection with the party that...

Страница 32: ...ator the call will be returned to the console Calls put on hold by the answer extend key or by a put on hold key The console rings and this information is displayed Press to answer the call No answer...

Страница 33: ...licable towards these types of extensions Calling extension first This method stops the extension from receiving or making other calls whilst you are preparing the requested metered call Ask the exten...

Страница 34: ...Announce the call when the extension answers Press to talk to both parties Press to extend the call The call is extended and the console is cleared Extension is waiting with the handset off Press Dial...

Страница 35: ...alled to the console The displays shows the following information Press The ordering extension number and number of pulses appear in the displays Note the number of pulses and the extension number nam...

Страница 36: ...hen the incoming external call requests a serial call Instruct the caller to hold after each finished conversation Press The serial call symbol appear on the display Dial the extension number Proceed...

Страница 37: ...To cancel the diversion of recalls 2 1 Dial Note U K press 2 Dialling during a connected call When calling interactive tele services e g telephone banks you need to use Dual Tone Multi Frequency DTMF...

Страница 38: ...intrusion tone is heard and you are connected to the ongoing conversation Inform the called party about the urgent call If the extension agrees to accept the new call Press The required connection is...

Страница 39: ...the extension is free Press to camp on the call The caller is camped on to the extension and the console is cleared Call splitting When two parties are connected to the console internal or external c...

Страница 40: ...tance The operator can Call the extension first Call the external other party first Request the extension to wait for the call with the handset off Extend the dial tone so they can make the call thems...

Страница 41: ...he call Press You have speech connection with both sides Press to extend the call The call is extended and the console is cleared Other party first This allows the extension to initiate or receive cal...

Страница 42: ...ection with both sides Press to extend the call The call is extended and the console is cleared Extending dial tone The calling party requests an external line Ask the caller to hold Dial the route ac...

Страница 43: ...o add a member to the conference Dial the extension number Press The console rings the extension inform the extension that a conference call is starting Press The number of conference members is displ...

Страница 44: ...the calling party The caller informs you that you are connected to a conference Press to terminate You are disconnected from the conference and the console is cleared Internal group hunting You can he...

Страница 45: ...mum of 20 digits Notes The extension must have access to this function In Finland only digits 1 9 can be used To program or alter a number 5 1 Dial Dial the extension number and press 0 9 Dial selecte...

Страница 46: ...e individual authorisation code To lock an extension 7 6 Dial Dial the extension number and press To unlock an extension 7 6 Dial Dial the extension number and press Dial the individual authorisation...

Страница 47: ...to this function Direct diversion when a call is extended to the extension Activate 2 1 Dial Dial the extension number and press Note U K press 2 No Cancel 2 1 Dial Dial the extension number and pres...

Страница 48: ...tension number and press Internal follow me Assist an extension to divert calls to an alternative extension number Note The extension must have access to this function Activate 2 1 Dial Dial the exten...

Страница 49: ...ion Activate 2 2 Dial Dial the extension number and press Dial the code to get a line external no and press Cancel 2 2 Dial Dial the extension number and press Follow me to paging unit You can assist...

Страница 50: ...Date Activate 2 3 0 Dial Dial the extension number and press 0 9 Dial reason code and press Contact your system administrator regarding the valid reason codes Dial time or date HHMM or MMDD of return...

Страница 51: ...lled party answers Dial the data extension number again The display shows that the extension is free Press to extend the call The call is extended and the console is cleared If the data extension is i...

Страница 52: ...Depending on the functionality of your office exchange the extension can have either one individual search profile or choose between five individual search profiles The search profiles are programmed...

Страница 53: ...telephone General cancellation You can cancel the following facilities on behalf of an extension by dialling a general cancellation command Automatic callback Diversion direct Diversion when the exten...

Страница 54: ...tion Press The call is disconnected and the console is cleared If all lines are busy you can start supervision and be recalled when the line becomes free Press Press The route is supervised and the co...

Страница 55: ...n and be recalled when the line becomes free Press Press The line is supervised and the console is cleared The console rings when a line becomes free Press to answer If you need to make an urgent call...

Страница 56: ...nal number Press to terminate the conversation The call is disconnected and the console is cleared If all lines are busy this symbol is shown on the display To an extension in the private network Dial...

Страница 57: ...e information You will see the activated information see section Extending Absence information activated message diversion You can bypass the information see section Extending Bypassing If the called...

Страница 58: ...he extension becomes free Press to answer the call Press The console rings the extension and you are connected Press to terminate the call The call is disconnected and the console is cleared If the ex...

Страница 59: ...to page Press to activate the paging facility The paging starts Press Press You will be recalled when the person answers Answer the recall in the normal way Note If the paged person does not answer w...

Страница 60: ...1 5 digits Press Note The alarm paging continues until it is answered Last external number redial To redial the last external number called from the console Dial Note Sweden and Finland press 0 Abbre...

Страница 61: ...access privileges to this function In Finland only up to 9 digits can be used 0 9 Press and dial the selected digit and proceed as a normal dialled call Notes Finland press 1 9 Sweden press 0 9 To pro...

Страница 62: ...nsion s Individual night service Incoming calls on a particular external line or a group of external lines are rerouted to a predetermined extension or customer Universal night service Incoming calls...

Страница 63: ...and press Dial the external line number and press To cancel flexible night service 8 4 Dial Dial the extension number and press Note If night service is not cancelled by you manually and if it has la...

Страница 64: ...play shows this information 1 0 7 Dial and press The symbols changes to steady light Press The console is cleared The purpose with the acknowledgement of the alarm is to avoid other operators from rep...

Страница 65: ...ious call tracing If you are disturbed by malicious external incoming calls you can invoke the malicious call tracing service which will cause an alarm and printout The printout will contain the calli...

Страница 66: ...are two ways to verify faulty external lines If static or other interference is noticed while connected to an external party make note of the route number line module numbers and the external line num...

Страница 67: ...asses 2 4 External call from public exchange Steady indicates an external call from private network tie line Flashing indicates an emergency call from private network tie line Recall Call rerouted to...

Страница 68: ...sole is in off duty state Called extension is busy and call waiting is allowed Individual do not disturb marked extension Called extension is in line lockout state Ring signal to called party Display...

Страница 69: ...tes the console is in absent state Flashing indicates the console is manually blocked Console is in programming mode Console is set to continuous ring signal Console is set for automatic admittance of...

Страница 70: ...onsole is to be left unmanned for a brief period Press again when a return to normal signal is required Automatic accept mode key Press to automatically accept calls by the console Press again to exit...

Страница 71: ...signal Intrusion on busy extension or call waiting signal Three party connect key Press to gain connection with both the lefthand and righthand parties on the display Right status field key Used for S...

Страница 72: ...field Press to display the unanswered extended call Right status field disconnect key Used in three ways Press to disconnect speech connection with party in right call status field Press to correct d...

Страница 73: ...n of accessories 6 Data traffic 49 Description 4 Dialling during a connected call 35 Display unit symbols 65 Diversion 45 Diverted calls 13 Diverted extension 20 DTMF mode 35 Emergency calls 13 Emerge...

Страница 74: ...24 NIght service 60 On hold 26 On Off duty 7 Other useful facilities 60 Outgoing calls 52 Abbreviated dialling 58 Redial number 58 To an extension in the private network 54 To an extension in your ow...

Страница 75: ...OPI II The Console...

Страница 76: ...ed extension Called extension is in line lockout state Ring signal to called party Display with six digits Connection left party or left side in DTMF mode Connection right party or right side in DTMF...

Страница 77: ...0 9 Other useful facilities Alarm acknowledge 1 0 7 Emergency switching 9 0 Cancel 9 0 Malicious call tracing 3 9 Flexible night service 8 4 Ext No Route access code External line No Cancel 8 4 Ext N...

Страница 78: ...ns on the desktop We enable coordination of all business interactions over the media of choice In essence we help businesses forge enduring relationships with customers Ericsson is the leading provide...

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