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Assistance

30

MD110 OPI 3213

User Guide

ASSISTANCE

If an extension cannot or is not allowed to perform a task, it can
contact an operator to request assistance.

The operator can:

Call the extension first

Call the external/other party first

Request the extension to wait for the call with the handset
off

Extend the dial tone to the extension so they can make the
call themselves.

The extension hangs up after phoning the operator to request
assistance. This method of assistance prevents the extension
from making or receiving any calls.

Dial the extension number

Dial the requested number

If the requested number is an internal number.

Press

When the called party answers, ask him /her to hold the line.

Press

When the extension answers, announce the call.

Press

You have speech connection with both sides.

Press one of the keys to extend the call

The call is extended and the console is cleared.

Extension first

SPE>

<SPE

<SPE>

or

RCL

OPR

TRK

or

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Содержание OPI 3213

Страница 1: ...User Guide MD 110 OPI 3213 OPERATOR CONSOLE OPI3213_omslag 8s 99 06 23 11 08 Sida 1 2 1...

Страница 2: ...g to an extension with Put the call on hold or use a call put on hold Intrusion Put on hold on a loop key Put on hold and monitor Retake monitor call To answer a recall Call announcing Ext No announce...

Страница 3: ...OPI 3213 User Guide Contents page Introduction 2 Preparing the console 6 Incoming calls 8 Extending 12 Service facilities 19 Assistance 30 Outgoing calls 39 Other useful facilities 46 Display unit co...

Страница 4: ...Numerical information is provided in the call admittance call status and connection fields HOW THIS MANUAL WORKS The initial section of the manual introduces the equipment and familiarises you with th...

Страница 5: ...etails on the first connection this is usually an incoming call or a call extended by the operator The destination right side shows details on the second con nection this is usually the extension an i...

Страница 6: ...be connected to the console via Option unit DBY 410 02 This Option unit is to be installed under the console If installed the headset key is used to toggle between the headset key lamp on and the han...

Страница 7: ...Introduction 5 MD110 OPI 3213 User Guide Headset 2 2 3 3 3 3 1 1 1 4...

Страница 8: ...con sole is in night service mode To turn the console on or switch it to day service Press To turn the console off press the key again If an incoming call is not answered within a predetermined time t...

Страница 9: ...need to press the OPR TRK or RCL key in order to answer calls MANUAL OR AUTOMATIC EXTENDING Incoming calls can be extended automatically or manually automatically extended calls are transferred to ex...

Страница 10: ...INC EXT 222 INC 15 REROUTED CALLS If a call fails to reach the designated location it is rerouted to the console Flashes slowly To answer the call Press You are connected to the calling party There ar...

Страница 11: ...call from an internal extension To answer Press You are connected to the calling party Note If the calling party is an ISDN terminal IXN appears on the display in place of EXT When an extension conta...

Страница 12: ...ber all the other operator consoles in the system ring This type of call is signalled when Flashes slowly If the operator dials your individual operator number Flashes slowly Press You are connected t...

Страница 13: ...u are connected to the calling party Appears on the display if the caller is external Diversion code and time of return of the called extension is shown Appears on the display if the caller is interna...

Страница 14: ...git of the extension number is dialled and the console is cleared If you want to announce the call before extending the console must be in manuaal extending mode Dial the extension number Press The co...

Страница 15: ...and camped on to the busy extension The console is cleared If the caller wants to call later Press The call is disconnected and the console is cleared If the caller wants to be connected to another ex...

Страница 16: ...ested extension is barred for direct indialling If the caller wants you to extend the call to the required extension Press Dial the extension number Extend the call in the usual manner If the called p...

Страница 17: ...e keys to extend the call The call is extended and the console is cleared 222 or RCL OPR TRK or or RCL OPR TRK or ACTIVATED MESSAGE DIVERSION ABSENCE INFORMATION When an external party wishes to speak...

Страница 18: ...sole is cleared OPR 2OO FRE EXT 444 FRE 15 EXT 333 FRE 15 or RCL OPR TRK or or RCL OPR TRK or or RCL OPR TRK or PERSONAL NUMBER When you extend a call to an extension that has activated a personal num...

Страница 19: ...proce dure Only if there is no answer you will be recalled after a predetermined time If the called person cannot be paged If the called extension is busy you can camp on announcing Press to activate...

Страница 20: ...call is extended and the console is cleared TO EXTEND A CALL TO AN EXTERNAL LINE TRK line data OGT 055555 or RCL OPR TRK or BYPASSING CALL DIVERSION When you have called a diverted extension divertee...

Страница 21: ...dle state Press The call is retrieved The display shows that the party is an extension The display shows that the party is an external line EXT 222 RCL 15 TRKline data RCL CLR or CLR or RCL OPR TRK or...

Страница 22: ...to retrieve the call on hold The display shows that the party is an extension The display shows that the party is an external line MON MON EXT 222 RCL 15 TRK line data RCL ON HOLD continued To put on...

Страница 23: ...ion with announcing the console is cleared When the extension becomes free you will be recalled Flashes slowly Press Speech connection with the party that was put on hold Press The console rings the e...

Страница 24: ...the system administrator the call will be returned to the console Flashes slowly Press to answer the call The display shows that the speech connection is with an external line The display shows that...

Страница 25: ...line Press You are reconnected to the extension announce the call Press to talk to both parties Press one of the keys to extend the call The call is extended and the console is cleared Press Make an e...

Страница 26: ...The call is extended and the console is cleared An extension calls the console and requests an external metered line Ask the caller to hold the line Press Dial the route access code for an external l...

Страница 27: ...pulses and the extension number Press The display changes to show the external number Note the external number Press The call metered is zeroed and the console is cleared Note External numbers with a...

Страница 28: ...the caller to hold the line after each terminated con versation When the incoming call requests a serial call Press Dial the extension number Proceed as in Extending Each time a conversation is termi...

Страница 29: ...n of recalls Dial DIALLING DURING A CONNECTED CALL Allows you to key digit codes after a called party has answered The keyed digits will be sent as push button codes DTMF This is used for applications...

Страница 30: ...ongoing conversation inform the called party about the urgent call Press The required connection is kept the other extension is dis connected Press one of the keys to connect the call The urgent call...

Страница 31: ...ch connection with the right party When the extensions class of service does not permit intrusion The display signals that intrusion is not permitted on this extension Press You are connected to the u...

Страница 32: ...themselves The extension hangs up after phoning the operator to request assistance This method of assistance prevents the extension from making or receiving any calls Dial the extension number Dial th...

Страница 33: ...eared Dial the number of the other party Ask the called party to hold Press Announce the call to the extension Press You are connected to both parties Press one of the keys to extend the call The call...

Страница 34: ...rocedure until all requested participants are connected To disconnect from an established conference Press The console is cleared Note When the maximum number of participants is added to the conferenc...

Страница 35: ...ions to program individual abbreviated numbers to digit keys 0 9 on the telephone key pad The number to be programmed translated number may consist of a maximum of 20 digits Note The extension must ha...

Страница 36: ...ial extension number and press Diversion when the extension is busy To activate dial extension number and press To cancel dial extension number and press INTERNAL FOLLOW ME You can assist an extension...

Страница 37: ...s code external no and press To cancel dial extension number and press FOLLOW ME TO INDIVIDUAL PAGING MESSAGE DIVERSION ABSENCE INFORMATION You can assist an extension to divert calls into an absence...

Страница 38: ...free Press one of the keys to extend the call The call is extended and the console is cleared If the data extension is in test mode The display shows you that it isn t possible to make a con nection...

Страница 39: ...person Depending on the functionality of your office exchange the extension can have either one individual search profile or choose between five individual search profiles The search profiles are pro...

Страница 40: ...lling a general cancellation command Automatic callback Diversion direct Diversion when the extension is busy Diversion when the extension does not answer Do not disturb Flexible night service Follow...

Страница 41: ...sconnected and the console is cleared If all lines are busy you can start supervision and be recalled when the line becomes free Press Press The route is supervised and the console is cleared The con...

Страница 42: ...line is busy you can start supervision and be recalled when the line becomes free Press Press The line is supervised and the console is cleared The console rings when the line becomes free Press to a...

Страница 43: ...is shown on the display line data TRK OGT EXT FRE 15 To an extension in the private network Dial extension number To terminate the conversation Press The call is disconnected and the console is clear...

Страница 44: ...xtension becomes free Note A free extension that does not answer a call can also be supervised Press The extension is camped on The console is cleared and the extension cannot initiate new calls The c...

Страница 45: ...If the paged person does not answer within a certain time you will not be recalled Recall after paging Answer the call in the normal way Paging receivers with voice message Dial the extension number o...

Страница 46: ...sion number and press Alarm paging with message code Dial Dial pagee s extension number and press Dial the message code 1 5 digits and press Note The alarm paging continues until it is answered LAST E...

Страница 47: ...r You can program up to 10 individual abbreviated numbers using the digit keypad on the console for your own use The programmed full numbers can consist of a maximum of 20 digits Note The console must...

Страница 48: ...Universal night service Incoming calls are signalled on several bells situated at differ ent locations in the building Any extension can answer the calls by lifting the handset and dialling a predete...

Страница 49: ...s to avoid other operators from reporting the alarm After acknowledgement you must report the alarm to main tenance stating the alarm class as above The alarm indication with steady light remains unti...

Страница 50: ...origin of malicious calls Note The incoming route must have a category for MCT The feature is supported by the interworking public exchange To invoke the malicious call tracing service Dial BUSY VERIF...

Страница 51: ...e module numbers composing the external line number If all external lines are busy more frequently than seems rea sonable or there is any reason to suspect a problem in a spe cific external line each...

Страница 52: ...C Diverted to common operator after recall OPD Call diverted to common operator OPR Internal call to common operator RCL Recall call TRK External line call to common operator TRR Call from external li...

Страница 53: ...on the bottom row of the display unit 10 32 System time ACCEPTED Accepted ALM3 Alarm class 3 AM Time is in 12 hour format ANS Auto answer mode CAW PERMIT Call waiting permitted CNG Congestion EME Swit...

Страница 54: ...ts to talk to sev eral people in sequence The call is automatically recalled to the console when the internal party goes on hook Announcing key Press to initiate extending with announce ment or camp o...

Страница 55: ...mmon operator Key lamp flashes slowly for incoming internal calls to common operator and fast for incoming emergency calls to common operator Recall key Used to answer returned calls or calls to indiv...

Страница 56: ...verted party 15 Emergency calls 10 Emergency switching 47 Extending 12 Page Extend to an external line 18 Extension barred 14 Extension busy 13 External follow me 15 35 Fault location 49 Follow me ext...

Страница 57: ...Index 55 MD110 OPI 3213 User Guide Page Rerouted calls 8 Serial calls 26 Service facilities 19 Suffix dialling 27 The console 4 To extend a call to an external line 18 To page 17 Vacant number 14...

Страница 58: ......

Страница 59: ...g to an extension with Put the call on hold or use a call put on hold Intrusion Put on hold on a loop key Put on hold and monitor Retake monitor call To answer a recall Call announcing Ext No announce...

Страница 60: ...ergency internal call IND Call to individual operator MON Indicates that the call on hold is being monitored MTR Metered call OPC Diverted to common operator after recall OPD Call diverted to common o...

Страница 61: ...LR CLR and CLR LP MON RCL Ext no SER SPE SPE SPE PAGE CLR CLR Extension group call Dial extension group No Call to another PABX operator Dial operator s individual No ABBREVIATED NUMBERS To assist pro...

Страница 62: ...ergency internal call IND Call to individual operator MON Indicates that the call on hold is being monitored MTR Metered call OPC Diverted to common operator after recall OPD Call diverted to common o...

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