18
5
CHECK, WARRANTY AND TROUBLESHOOTING
Annual check and warranty
The Luna must always be repaired and maintained by qualified personnel, including the
replacements of print card, batteries, lifting straps and other components.
The manufacturer Winncare Nordic recommends that the Luna MUST be checked by a
qualified person at least once a year in accordance with Winncare Nordic service instructions.
An annual check is also recommended to the European Standard (EN/ISO 10535) for patient
hoists including ceiling hoist.
It is the legal owners’ duty to ensure that these checks are carried out on the product.
If it is necessary to replace any parts due to wear or damage, Winncare Nordic recommends
for safety reasons to use original spare parts.
Warranty
The Luna
IPx4
has a 5-year warranty. See further warranty provisions on
Troubleshooting
Fault
Possible cause
Solution
Luna does not react
when the hand control
UP/DOWN are used.
(no” beep” sound from
the Luna unit).
Luna is not on or
emergency stop is
activated.
Turn on the Luna.
Deactivate emergency stop (see
section 2.5).
Defective hand control.
Check if up/down buttons on the
Luna unit. If it works, try another
hand control or get a new one
from the dealer or Winncare
Nordic
Batteries are not fully
charged or defective.
Charge batteries (see section 2.6)
If this does not help, the batteries
must be replaced.
Fault
Possible cause
Solution
Luna does not react
when UP/DOWN buttons
on the hand control are
used. (a” beep” sound is
heard).
Spreader bar not
mounted.
Mount the spreader bar (see
section 2.2).
Luna unit is not mounted
correctly on the track/
cart.
Read the mounting instructions
and follow section 2.1 for correct
mounting of the Luna in track
system.
Batteries are not fully
charged.
Charge batteries (see section
2.6).
The strap is rolled
incorrectly.
Request service technician from
dealer.
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