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Chapter 6 Troubleshooting

Printing from the computer is disabled/Printing was suddenly
disabled

Printer is offline

Remove the cause of going offline.

See

"Online and Offline" on page 19.

Reconnect the printer and the computer

Check the cable connection.

Check whether the power/USB/wired LAN cables are properly connected.

Reconnect all devices.

For USB connection



Disconnect the USB cable and then connect it again.



When the computer has multiple USB connectors, reconnect the cable to another connector.

For wired LAN



As operation of a device connected with a wired LAN may be unstable, restart the network.



Turn off all devices.



Wait for approx. 10 seconds, and turn on the network device, computer, and printer in this order.

Check whether data is sent from the computer to the printer.

Check installation of printer driver

Check whether the required software and applications are installed on the computer.

For details about how to check installation of printer driver, refer to the manual for each printer driver.

When there is a network administrator, follow his/her instructions.

Содержание TM-J7200 series

Страница 1: ... advanced usage methods for the product Describes how to control the printer and necessary information when you develop applications Describes how to handle the product Describes general specifications and character code tables M00108101 Rev B Product Overview Setup Advanced Usage Application Development Information Handling Appendix ...

Страница 2: ... with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Trademarks EPSON is a registered trademark of Seiko Epson Corporation Exceed Your...

Страница 3: ...juries Possibility of causing physical damage Possibility of causing information loss Provides information that must be observed to avoid damage to your equipment or a malfunction Provides important information and useful tips CAUTION Do not install store the product in an unstable location or in a location subject to vibration from other devices Equipment may fall or collapse causing breakage and...

Страница 4: ...ower cable is damaged Observe the following points so as not to damage the power cable Do not modify the power cable Do not place heavy objects on the power cable Do not forcibly bend twist or pull the power cable Do not locate the power plug near a heating device Do not hold the power plug with a wet hand Doing so may cause electric shock Do not connect too many power cables to one outlet Doing s...

Страница 5: ...line to the drawer kick connector or the DM D connector oth erwise the printer and the telephone line may be damaged Do not connect a LAN cable to the DM D connector otherwise the connected device may be damaged Do not connect a telephone line to the drawer kick connector otherwise the printer and the telephone line may be damaged Do not touch the areas inside the product other than those mentione...

Страница 6: ...flush them with water Leaving the ink as is may result in bloodshot eyes or mild inflammation If something is wrong immediately consult with a doctor When ink gets into your mouth immediately spit it and consult with a doctor There may be some ink around the ink supply port on the removed ink cartridge Take care so that it does not stain the desk or other surface Do not remove the ink cartridge ex...

Страница 7: ...his product only after giving consideration to including fail safes and redundancies into your design to maintain safety and total system reliability Because this product was not intended for use in applications requiring extremely high reliability safety such as aerospace equipment main communication equipment nuclear power control equipment or medical equipment related to direct medical care etc...

Страница 8: ...and development and design of printer applications for developers Manual Content The manual is made up of the following sections Chapter 1 Product Overview Chapter 2 Setup Chapter 3 Advanced Usage Chapter 4 Application Development Information Chapter 5 Handling Chapter 6 Troubleshooting Appendix Product Specifications Character Code Tables ...

Страница 9: ...s Manual 8 Aim of the Manual 8 Manual Content 8 Contents 9 Product Overview 13 Features 13 Product Configurations 15 Models 15 Accessories 15 Part Names and Functions 16 Front Side 16 Control panel 17 Rear Side Connectors 18 Online and Offline 19 Status and Errors 20 NV Memory Non Volatile Memory 22 NV Graphics Memory 22 User NV Memory 22 Memory Switches 22 Maintenance Counter 22 ...

Страница 10: ... kick cable 36 Installing the Customer Display 37 Attaching the Power Switch Cover 38 Advanced Usage 39 Software Settings 39 Software Setting Mode Functions 40 Network Settings 41 Setup methods 43 Flow of Setup 43 Setup using EpsonNet Config Web version 44 Setup using arp ping commands 45 MAC Address Confirmation 45 Ethernet setting mode 46 Setting Check Modes 47 Self test Mode 49 NV Graphics Info...

Страница 11: ...ting 2 dimensional symbols 68 Handling 69 Installing Replacing the Roll Paper 69 Notes on Use 72 Inserting Slip Paper 73 Notes on Use 74 Installing Replacing the Ink Cartridge 75 Notes on Use 77 Removing Jammed Paper 79 For roll paper 79 For slip papers 80 Test Printing 81 Cleaning the Printer 82 Cleaning the Printer Case 82 Cleaning the Print Head 82 Preparing for Transport 83 Troubleshooting 85 ...

Страница 12: ...omputer is disabled Printing was suddenly disabled 91 Printer is offline 91 Reconnect the printer and the computer 91 Check installation of printer driver 91 Power does not turn on 92 A maintenance part must be replaced is printed 92 Appendix 93 Specifications of Interface and Connector 93 USB Interface 93 Ethernet Interface 94 Product Specifications 95 Printing Specifications 97 Character Specifi...

Страница 13: ...k low detection function notifies you when it is nearly time to replace the ink cartridge by flashing the Ink LED Handling Easy drop in roll paper loading Uses the wide slip entrance and mechanical form stopper to enable stable slip printing Software Based on the ESC POS Command System Printing of various types of bar codes GS1 DataBar and 2 dimensional symbols PDF417 QR code MaxiCode Composite Sy...

Страница 14: ...rinting ideal for use in quiet environments Ink jet printer that can print on normal paper at a low running cost Others Can be equipped with an Epson customer display DM D110 and DM D210 only Can be equipped with the cash drawer ...

Страница 15: ...M J7700 Accessories Included Roll paper Paper width 76mm 2 99 Dedicated ink cartridge SJIC33P K Setup Guide and sheets Manual CD Power switch cover AC adapter PS 180 AC cable USB cable Power source fixing plate 1 Screw 2 For TM J7700 only Consumables Ink cartridge SJIC33P K ...

Страница 16: ... cover Open this cover to install replace the roll paper 2 Front cover Open this cover to install replace the ink cartridge 3 Control panel For details on LED see Control panel on page 17 4 Power Switch Turns the printer on off 1 2 4 3 TM J7200 TM J7700 ...

Страница 17: ...age 86 3 Cut sheet LED Lights up when slip paper cut sheet is selected as the print sheet Off when roll paper is selected as the print sheet Flashes when the printer is in the slip paper insertion or removal waiting state 4 Paper LED Lights up when the roll paper has run out or is near the end 5 Ink LED Lights up when the ink cartridge is not installed or requires replacement Off when the ink cart...

Страница 18: ...ter or the drawer 2 Drawer kick connector For connecting a modular cable for the cash drawer 3 Power supply connector For connecting the power cable 4 USB connector Type B For connecting a USB cable 5 Ethernet connector For connecting a LAN cable Be careful not to insert a telephone jack RJ11 or the modular cable of the cash drawer into the Ethernet connector Doing so could damage the printer or t...

Страница 19: ... While the printer power is turning on off When any of the following covers are opened Roll paper cover Front cover While paper is fed using the Feed button When the printer stops printing due to a paper end when the paper out detector detected the paper out When no ink cartridge is installed When it is time to replace the ink cartridge During the print head cleaning When an error has occurred ...

Страница 20: ...LED Cut sheet LED Paper LED Ink LED Printer Status Non Error O N Online F O N N N During Power Off Sequence F N While initializing after turning on the power O N Pushed for feeding O O O Roll paper cover open while not printing O O Front cover open while not printing O N O Roll paper near end O O O No roll paper O N O Printing on Slip O N F Waiting for Slip insertion O F 2 Removal for Slip ejectio...

Страница 21: ...r O F 2 Carriage detection error O F 4 Cut sheet error O F 6 Roll paper cover open error O F Unrecoverable Errors CAUTION Turn off the power immediately when an unrecover able error occurs If the same error occurs again even after turning the power back on contact qualified service personnel for advice Power LED Error LED Cut sheet LED Paper LED Ink LED Printer Status ...

Страница 22: ...tenance information of the printer Memory Switches With the memory switches which are software switches for the printer you can configure various settings of the printer For information about the memory switch see Software Settings on page 39 Maintenance Counter With this function printer information such as the number of lines printed the number of autocuts and printer operation time after the pr...

Страница 23: ...cation free of vibration and impacts In a location that is firm stable and horizontal In a location where a dedicated power outlet is available In a location where you can set and remove paper without difficulty In a location with sufficient space around the printer to allow for installation of accessories replacement of consumable products and daily cleaning In a location that meets the condition...

Страница 24: ...tive materials and tape are applied for protection against impacts during transportation Remove them before installation The Protective materials and packaging box will be required for future transportation Keep them in a safe place TM J7200 1 2 3 A B 4 ...

Страница 25: ...25 Chapter 2 Setup 2 TM J7700 3 A C 4 5 B 1 2 7 D 6 8 ...

Страница 26: ...er is turned off 2 Open the Roll paper cover by pressing the cover open button 3 Remove the screw holding the roll paper guide located on the left side of the roll paper holder When changing the paper width be sure to change the setting for the paper width by using the TM J7200 TM J7700 Utility or customize value See Customize Value Setting Mode on page 54 Do not change to wider paper width after ...

Страница 27: ...cation of the roll paper guide to match the paper width to select the required paper width Align the upper and lower grooves and confirm that the pro trusion is inserted in the hole on the bottom 5 Use the removed screw to affix the guide ...

Страница 28: ... moving the its tab The near end cannot be detected precisely because the core shape varies slightly with each roll paper In order for the roll paper near end sensor to correctly detect the amount of paper remaining use roll paper with an inner core diameter of 10 mm 0 39 or larger If the roll paper is loose due to the paper quality false detections could occur The remaining roll paper amount will...

Страница 29: ...29 Chapter 2 Setup 2 4 Tighten the adjustment screw 5 After completing the adjustments check that the detection lever operates smoothly ...

Страница 30: ...apter into the DC in 24V connector of the printer 3 Firmly insert the AC cable connector into the AC port of the AC adapter 4 Firmly insert the plug into a grounded wall outlet 5 Set the AC adapter so that its label side is facing down WARNING Be sure to use the specified AC adapter PS 180 model M159E Connection to an improper power source may lead to equipment damage fire or electric shock Should...

Страница 31: ...s on the bottom of the printer to securely store the adapter Perform the following when installing the AC adapter Be sure to use a dedicated AC adapter PS 180 model M159E Install the AC adapter so that its label can still be seen after it is attached Use a straight plug for the AC inlet side of the power cable If you do use an L shaped plug install the printer near the power outlet and be sure tha...

Страница 32: ...the printer with the label side facing up 5 Align the depressions on the power source fixing plate with the hook protrusions on the main unit and gently push the plate to install 6 Use the included screws 2 to attach the fixing plate ...

Страница 33: ...r 2 Setup 2 7 Connect the DC cable of the AC adapter to the power supply connector 24V and connect the AC cable to the AC adapter 8 Turn the printer right side up and connect the AC cable plug to a power outlet ...

Страница 34: ... on the rear side of the printer See Rear Side Connectors on page 18 Connect the cable to be used to either the USB type B connector or Ethernet connector CAUTION When using a USB cable pass the cable through the wire saddle to prevent accidental disconnec tion Wire saddle TM J7200 Wire saddle TM J7700 ...

Страница 35: ...r open close signal is used a switch must be provided between drawer kick connector pins 3 and 6 The resistance of the load such as a drawer kick solenoid must be 24 or more or the input current must be 1A or less Be sure to use the 24V power output on drawer kick connector pin 4 for driving the equipment Drawer Connection Diagram Two driver transistors cannot be energized simultaneously Leave int...

Страница 36: ...place WARNING Use a shielded cable for the drawer kick cable When using cash drawer make sure to use the correct connector pin pin 4 for powering the cash drawer Please see the Drawer Connection Diagram on page 35 Do not insert a telephone line into the drawer kick connector Doing so may damage the telephone line or printer Drawer kick connector ...

Страница 37: ...37 Chapter 2 Setup 2 Installing the Customer Display A customer display and DP 502 customer display fixing plate can be installed For details refer to DM D110 DM D210 Technical Reference Guide ...

Страница 38: ...inted object into one of the holes on the Power switch cover to turn the power on or off accordingly Use a sharp pointed object to detach the cover Install the cover as shown in the illustration below WARNING Unplug the product immediately if an accident occurs with the Power switch cover attached Continued use may cause fire or shock ...

Страница 39: ...r BUSY Connect to Customer Display Autocutter Operation Setting the conditions that cancel the receive buffer BUSY state Number of characters per line on a slip Number of characters per line on roll paper Roll paper cover open during printing Right margin of the slip 1 Bottom margin of the slip 2 Customized Values Paper width Command execution during offline LED indicator when I F starting Method ...

Страница 40: ...efault setting Always enabled Paper width 58 mm 70 mm 76 mm Default setting 82 5 mm Command execution during offline Enabled Disabled Default setting LED indicator when I F starting Enabled Disabled Default setting Autocutter Operation Enabled Default setting Disabled ...

Страница 41: ...ddress Manual Auto DHCP Auto DHCP Yes Yes Yes Yes Yes APIPA Enable Disable Disable Yes Yes Yes Yes No ARP Ping Enable Disable Disable Yes Yes Yes Yes No Administrator Name Up to 255 characters no value Yes Yes Yes Yes No Location Person Up to 255 characters no value Yes Yes Yes Yes No Password Up to 20 characters epson No Yes No Yes No Standard Com munity Name read only public No No Yes No No Comm...

Страница 42: ...Name IP Trap 1 Up to 31 characters no value No No Yes Yes No Community Name IP Trap 2 Up to 31 characters no value No No Yes Yes No IP Trap 1 Address 0 0 0 0 No No Yes Yes No IP Trap 2 Address 0 0 0 0 No No Yes Yes No Socket Timeout 1 300sec 0 no timeout 90 sec Yes Yes Yes Yes No Time Server Status Success Fail ure Invalid Invalid Yes Yes Yes Yes Yes Time Server Address 0 0 0 0 Yes Yes Yes Yes No ...

Страница 43: ... need to set your computer to the same network seg ment as the printer Method 3 Setup using arp ping commands This method involves setting the printer s IP address in the setting computer s arp ping commands then using the setting tool to change the other settings The setting computer must be in the same segment as the printer Also settings can be done only when the printer s arp ping IP setting i...

Страница 44: ...changes such as the IP address the connection with the setting computer may be cut and the EpsonNet Config Web version window may not be displayed To reconnect you need to set the network settings of the setting computer to the same network segment as the printer for which settings were changed When setting up using the EpsonNet Config Web version you need to set the network settings for the devic...

Страница 45: ...le arp d IP address E g arp d 192 168 0 10 2 Add the printer s MAC address and the IP address you want to set to the ARP table arp s IP address MAC address E g arp s 192 168 0 10 00 26 AB 7B 00 00 3 Execute the ping command and enable settings ping IP address you want to set E g ping 192 168 0 10 When a message like Reply From 192 168 0 10 Bytes 32 Time 10ms TTL 255 is displayed the IP address set...

Страница 46: ...ter status starts 2 After the printer status is printed press the Feed button until printing of the instruc tions for operation method starts 3 After the instructions for operation are printed briefly press the Feed button three times 4 Then press and hold the Feed button until Ethernet setting mode starts 5 The printer prints the setting instructions Perform settings in accordance with the instru...

Страница 47: ...ngs mode are selected depending on the Feed button operation performed during a self test Self test Briefly press the Feed button Hold down the Feed button Press the Feed button once briefly and then hold it down Open the Roll paper cover and turn on the printer while pressing the Feed button and then close the Roll paper cover Continue the self test Mode selection guidance NV Graphics Information...

Страница 48: ...eed Button Continue SELF TEST Less than 1 second Mode selection 1 second or more Mode Selection Modes 0 Exit and Reboot Printer 1 NV Graphics Information 2 Customize Value Settings 3 Ethernet Setup 4 or more None Select Modes by executing following procedure step 1 Press the Feed button less than 1 second as many times as the selected mode number step 2 Press Feed button for 1 second or more ...

Страница 49: ...tocutting Nozzle Check Pattern Self test is printed on roll paper or slip paper Roll paper Follow the steps below 1 Close the Front cover Roll paper cover 2 Turn the power on while pressing the Feed Button Continue holding the Feed Button until the printer begins feeding roll paper The printer status is printed on the roll paper 3 Briefly press the Feed button less than one second to continue the ...

Страница 50: ...50 Self test print result ...

Страница 51: ... ejects the slip paper and then transfers to the next slip paper insertion standby Set the slip paper to begin the test print 5 After a set of test characters completed is printed and the self test ends After the initialization process the printer enters the normal print mode The self test on the slip paper will print in all columns regardless of the slip paper width Using a slip paper narrower th...

Страница 52: ...52 Self test print result ...

Страница 53: ... NV graphics data Follow the steps below 1 After running a self test hold down the Feed button for at least one second and then select the Mode selection The Mode selection guidance is printed and the Paper LED flashes 2 After briefly less than one second pressing the Feed button once hold it down for at least one second to print the NV graphics information After information printing the Mode sele...

Страница 54: ...he Paper LED flashes Item Confirm Set Autocutter Auto line feed Paper width Command execution during offline LED indicator when I F starting Printer Model Setting Information For details on the memory switches and customized values see Software Settings on page 39 Settings for Printer Model Setting Information are specified by using the TM J7200 TM J7700 Printer Model Setting Utility See Utilities...

Страница 55: ...page 39 4 Select a setting by briefly pressing the Feed button less than one second for the number of times applicable to the setting and then hold down the button for more than one second to confirm your selection After saving the settings the Software setting mode guidance is printed and the Paper LED flashes 5 To close Software setting mode turn off the printer or select Exit to return to Mode ...

Страница 56: ...Mode selection The Mode selection guidance is printed and the Paper LED flashes 2 Briefly press the Feed button three times less than one second hold it down for at least one second to enter the Interface Setup mode The guidance is printed 3 Briefly press the Feed button once less than one second hold it down for at least one second Hold down the Feed button until the message of Resetting to Facto...

Страница 57: ...se the Roll paper cover From this point all data received by the printer is printed in the corresponding hexadecimal num bers and ASCII characters Example of printing in hexadecimal dumping mode 4 To close hexadecimal dumping mode turn off the printer after printing is complete or press the Feed button for three times When there are no characters that correspond to the print data is printed If you...

Страница 58: ...Check that the printer is on 2 Open the Roll paper cover 3 Hold down the Feed button for at least three seconds Paper LED starts flashing 4 Close the Roll paper cover The status sheet is printed After printing the printer returns to the standard mode Ethernet Status MAC Address Physical Layer Link Status Ethernet Interface 44 D2 44 FF 41 04 Auto negotiation Connect Network Soft Version 09 20 Other...

Страница 59: ... protocol or the settings other than the Information menu check the Configuration menu Basic Information You can check the items below Administrator name installation location MAC address software version printer model name printer status TCP IP You can confirm TCP IP protocol IP address settings SNMP You can confirm SNMP protocol settings Bonjour You can confirm Bonjour protocol settings Time Set...

Страница 60: ...e Confirmation of each certificate Authentication Certificate List You can check the following items for certificates Self Signed Certificate setting CA Signed Certificate settings 1 to 3 CA Certificate settings 1 to 10 Certificate Import You can check and set the following items for certificate imports File format settings PEM DER Certificate Password Protected PKCS 12 Certificate File name input...

Страница 61: ...ting This sets the host name and domain name Setting for automatic acquisition of the host name and domain name Disable Enable Host name input Domain name input Setting of the function for registering the network I F address in the DNS server Disable Enable SNMP Community This sets the community name used in notifications You can set up to 16 ASCII characters Read Only community name fixed as publ...

Страница 62: ...er Disable Enable Time server address setting Time setting for refresh interval Can be set between 1 min to 10 080 min Default is 60 min Time difference settings Timeout This sets the timeout time for printing LPR time out setting Default is 90 sec RAW Port9100 time out setting Default is 90 sec Certificate Import Make the following settings in the Authentication Certificate Import menu 1 Set the ...

Страница 63: ...DK for NET EPSON JavaPOS ADK EPSON Advanced Printer Driver EPSON TM Virtual Port Driver ESC POS ESC POS is the Epson original printer command system for POS printers and customer display With ESC POS commands you can directly control all the TM J7200 TM J7700 printer functions but detailed knowledge of printer specifications or combination of commands is required compared to using drivers and appl...

Страница 64: ...s the standard specification which defines an architecture and device interface API to access various POS devices from a Java based system Using JavaPOS standard API allows control with Java based applications of functions inherent to each device A flexible design with Java language and JavaPOS enables many different types of com puter systems such as stand alone or network configuration to use a ...

Страница 65: ...ime Configuration Set IP Port Filter Set Administrator Name and Location Save restore settings Test operation Windows Deployment Tool Use to make network and printer settings simultaneously Allows you to make settings efficiently at the time of introducing TM printers for the first time or when configuring multiple TM printers at the same time Windows Monitoring Tool Use to check a list of status ...

Страница 66: ...g the power switch send the command to execute the power off sequence If the power off sequence is not executed cleaning will be performed the next time the printer is turned on thus consuming ink and if the printer is not used for over two weeks the nozzles may become clogged and will not recover ...

Страница 67: ...nning barcodes may decline After printing barcodes make sure they can be scanned correctly using a barcode scanner When scanning barcodes be aware that the recognition rate may vary based on the paper material and the performance of the scanner When printing barcodes we recommend also using HRI characters Because the recognition rate for barcodes may vary based on the performance of the barcode re...

Страница 68: ...mbol to 3 5 times the width of one module and the total height of the code should be about 5 mm 0 20 or more When using a page mode that includes a 2 dimensional symbol the printer uses normal mode and unidirec tional direction for all passes that include the 2 dimensional symbol Because the print density changes mid way we recommend printing all pages in normal mode If printing a 2 dimensional sy...

Страница 69: ... the procedure below to install or replace paper Be sure to use roll paper that meets the specifications Do not use thermal paper Be careful not to insert your fingers into the paper exit The cutter blade is installed inside the paper exit and you might be injured Do not open the Roll paper cover during printing or paper feeding ...

Страница 70: ...r is turned on 2 Open the Roll paper cover by pressing the cover open button 3 Remove the used roll paper core if there is one 4 Put the roll paper inside the printer in the correct direction as shown in the illustra tion below ...

Страница 71: ...re closing the cover pull out the leading edge of the roll paper and align the mark as shown in the illustration below 6 Close the Roll paper cover The printer will automatically feed the roll paper to remove any slack in the paper ...

Страница 72: ...aper Be careful as touching the blade may result in injury The paper ejection slot contains the cutter blades Do not insert your fingers as doing so may result in injury When the Roll paper cover is open do not touch the plastic gears on the left side and do not apply a force that may disfigure them If a paper jam occurs do not forcefully pull the paper or use tools but open the Roll paper cover a...

Страница 73: ... the Cut sheet LED repeats a dou ble flashing pattern Be sure the paper is flat without curls folds or wrinkles Use only single sheet paper Do not insert any multiple sheet paper as this may cause a paper jam Pressure sensitive copy paper cannot be used because the printer is an inkjet printer Roll paper must be installed evenly for printing on slip paper in order to prevent paper jams Confirm tha...

Страница 74: ...p section of this printer uses ink jet printing and cannot be used with pressure sensitive forms The slip section of this printer is only for use with single sheet paper Do not insert multi part forms as they may cause paper jams Next print data LED status If there is no next data OFF If there is next data Flashing Confirm that the Cut sheet LED is not repeating a double flashing pattern when inse...

Страница 75: ...procedure below 1 Make sure the printer is turned on 2 Make sure the Ink LED is on or flashing 3 Pull the handle to open the Front cover 4 During replacement remove the used ink cartridge CAUTION Do not put your fingers inside the ink cartridge compartment or you may be injured by a sharp or protruding part Handle ...

Страница 76: ...ge package three or four times before opening it 6 Insert a new ink cartridge from the top and push it firmly but gently until it clicks into place 7 Push down the tab in the direction of the arrow before closing the Front cover ...

Страница 77: ...n ink cartridge that has been installed then removed as some ink might be stuck on it Also be careful where you place it Do not touch the plate on the ink cartridge The ink cartridge may no longer operate properly The ink cartridge holder in the printer which stores the ink cartridge contains a needle for supplying ink to the printer which has ink on it Do not insert your finger or the like as it ...

Страница 78: ...on may cause the product to not function properly such as causing unrecoverable damage to the printer or print quality Be sure to use ink cartridges with the specified model number Using ink cartridges other than those speci fied may cause ink leaks or negatively affect printing Do not apply petroleum benzine paint thinner toluene or ketone based solvents to the ink cartridge as they may cause def...

Страница 79: ...l paper Follow the steps below if the roll paper is jammed 1 Turn off the printer 2 Open the Roll paper cover 3 Remove the paper causing the paper jam 4 Set the roll paper again and close the cover When a paper jam occurs never pull out the paper forcibly ...

Страница 80: ...80 For slip papers Follow the steps below if the slip paper is jammed 1 Turn off the printer 2 Open the Front cover 3 Remove the paper causing the paper jam 4 Close the Front cover ...

Страница 81: ...sure the printer is turned off 2 Turn the power on while pressing the Feed Button Continue holding the Feed Button until the printer begins feeding roll paper The printer status is printed on the roll paper 3 Check the printed nozzle check pattern If the pattern is printed normally all the lines are printed properly as shown in the left figure below Perform head cleaning if there are any broken or...

Страница 82: ... seconds The Power LED flashes and head cleaning begins When head cleaning is complete the Power LED turns off and the printer can perform normal printing Perform a test print to check if printing is performed properly See Test Printing on page 81 CAUTION Never clean the product with alcohol benzine thinner or other such solvents Doing so may damage or break the parts made of plastic and rubber CA...

Страница 83: ...r 3 Check that the Power LED is off 4 Disconnect the power cable and all other cables 5 Attach the protective materials and affix tape as shown in the figure below Leave the ink cartridge in the printer Transporting the printer with the ink cartridge removed can result in dot dropout or ink adhering to the inside of the case TM J7200 A 3 2 1 4 B ...

Страница 84: ...to prevent any impacts during transport Keep the printer upright and horizontal while packing and transporting it Reshipping it can result in dot dropout Perform head cleaning if dot dropout occurs See Cleaning the Print Head on page 82 2 1 A B 4 C TM J7700 3 ...

Страница 85: ...lashing See page 87 Print quality problem See page 88 When slip paper is set paper is discharged resulting in an error See page 89 Setting slip paper does not start printing See page 90 Paper jam See page 90 Printing from the computer is disabled Printing was suddenly disabled See page 91 Power does not turn on See page 92 A maintenance part must be replaced is printed See page 92 ...

Страница 86: ...e jammed paper or foreign matter in the printer close the Roll paper cover turn the power on to recover Carriage error The carriage home position cannot be detected Alternatively the carriage does not operate properly Remove the jammed paper or foreign matter in the printer close the Front cover turn the power on to recover Cut sheet error The cut sheet cannot be fed Remove the jammed paper or for...

Страница 87: ... is flashing Ink LED is on Cause Solution and reference Ink is low Prepare an ink cartridge for when replacement is required Cause Solution and reference An ink cartridge is not installed Install an ink cartridge It is time to replace the ink Cannot print Replace an ink cartridge ...

Страница 88: ... inserted straight along the paper guide If the paper is inserted at an angle misalignment may occur in the print result Cause Solution and reference The slip paper is inserted at an angle Check whether the slip paper is inserted straight along the paper guide If the paper is inserted at an angle misalignment may occur in the print result Cause Solution and reference The paper being used does not ...

Страница 89: ...r 6 Troubleshooting 6 When slip paper is set paper is discharged resulting an error Cause Solution and reference The paper being used does not match the printer driver settings Check the printer driver settings ...

Страница 90: ...t result Cause Solution and reference A new slip paper was inserted before the printed slip paper was removed Remove both the printed slip paper and the new slip paper When the cut sheet LED stops a double flashing pattern insert the new slip paper Cause Solution and reference Roll paper is set as the paper source The slip paper is not ready for printing Check the application and change the paper ...

Страница 91: ...has multiple USB connectors reconnect the cable to another connector For wired LAN As operation of a device connected with a wired LAN may be unstable restart the network Turn off all devices Wait for approx 10 seconds and turn on the network device computer and printer in this order 3 Check whether data is sent from the computer to the printer Check installation of printer driver Check whether th...

Страница 92: ... be replaced is printed Cause Solution and reference The message shown below is printed each time the printer is turned on Caution A maintenance part must be replaced Contact qualified service personnel A maintenance part pump unit ink supply unit or waste liquid absorber is near the end of its service life Contact qualified service personnel ...

Страница 93: ...eed 12 Mbps Transmission method USB bulk transmission method Power supply specifications USB self power supply function Current consumed by USB bus 2 mA USB packet size with full speed connection USB bulk OUT TM 64 bytes USB bulk IN TM 64 bytes USB device class USB vendor defined class USB vendor defined class Vendor ID 04b8h Product ID 0202h String Descriptor Manufacturer Epson Product TM J7200 T...

Страница 94: ...pport protocols Protocols Usage IP ARP ICMP UDP TCP Basic communication protocols LPR TCP Socket Port Printing protocols HTTP HTTPS Used in EpsonNet Config Web version SNMP ENPC Used in setting and monitoring DHCP APIPA Used in automatic setting for the IP address and so on ...

Страница 95: ...R NW7 CODE93 CODE128 GS1 128 GS1 DataBar Omnidirectional GS1 DataBar Truncated GS1 DataBar Limited GS1 DataBar Expanded 2 dimensional symbol printing PDF417 QR code MaxiCode 2D GS1 DataBar Composite Symbology Aztec Code DataMatrix 2D Mailmark Type 9 Type 7 Type 29 Power supply Dedicated AC adapter PS 180 model M159E DC 24 V 7 Power consumption Operating Approx 15 9 W Standby Approx 1 8 W Current c...

Страница 96: ...n At 20 C 4 F or 60 C 140 F up to 12 hours Ink cartridge not installed 20 to 60 C 4 to 140 F 5 to 85 RH No condensation At 20 C 4 F or 60 C 140 F up to 120 hours Overall dimensions W D H 195 260 188 mm 7 68 10 24 7 40 251 260 188 mm 9 88 10 24 7 40 Weight Approximately 5 1 kg 11 24 lb including the ink cartridge Approximately 5 8 kg 12 79 lb including the ink cartridge Item Specification Model num...

Страница 97: ...t count dots 1200 360 1440 432 1600 480 1706 512 Print width mm 50 8 61 67 7 72 2 Characters per line Font A 30 36 40 42 15 cpi Font B 40 48 53 56 20 cpi Font A when increasing number of lines 32 39 43 46 16 3 cpi Font B when increasing number of lines 45 54 60 64 22 5 cpi Special Font A 24 28 32 34 12 cpi Print dot count dots 1920 576 Right margin mm 4 3 Print width mm 81 3 Characters per line Fo...

Страница 98: ...M J7700 mm Slip paper 57 5 69 5 76 82 5 TM J7200 TM J7700 Normal Font A 6 lpi lps 24 8 23 8 23 2 22 8 19 8 16 9 Font B 8 lpi lps 33 1 31 7 30 9 30 4 26 4 22 6 Graphics mm s 107 102 100 98 85 73 High speed Font A 6 lpi lps 24 8 23 8 23 2 22 8 19 8 16 9 Font B 8 lpi lps 33 1 31 7 30 9 30 4 26 4 22 6 Graphics mm s 107 102 100 98 85 73 Economy Font A 6 lpi lps 24 8 23 8 23 2 22 8 19 8 16 9 Font B 8 lp...

Страница 99: ... Refers to when the carriage moves from the right side to the left side or from the left side to the right side Print control mode Number of carriage passes Vertical resolution dpi Horizontal resolution dpi Normal 1 600 600 High speed 1 600 600 Economy 1 600 300 ...

Страница 100: ...4 dot Font B 30 56 dot 9 17 dot Special Font A 50 80 dot 15 24 dot Font A When increasing number of lines 37 80 dot 11 24 dot or 36 80 dot depending on the print position Font B When increasing number of lines 27 56 dot 8 17 dot or 26 56 dot depending on the print position If you select to increase the number of lines some graphic characters of user defined characters will be missing 3 or 4 dots o...

Страница 101: ...67 3 10 3 38 mm 0 122 0 189 3 10 6 77 mm 0 122 0 267 Font B 27 56 1 13 2 40mm 0 044 0 094 1 13 4 80mm 0 044 0 189 2 26 2 40mm 0 089 0 094 2 26 4 80mm 0 089 0 189 Special Font A 50 80 2 12 3 38mm 0 083 0 133 This chart includes the spaces inside the character font and so the actual characters are smaller than the Table above Characters can be scaled up to 64 times as large as the standard sizes abo...

Страница 102: ... mm 3 25 Paper types Normal quality paper only single ply rolls can be used Paper thickness 0 06 0 09 mm 0 0023 0 0035 Form Roll paper Size Roll paper diameter 83 mm 3 27 maximum Roll paper core Inner diameter 10 mm 0 39 or more Paper width 57 5 0 5 mm 2 26 0 02 69 5 0 5 mm 2 74 0 02 76 0 5 mm 2 99 0 02 82 5 0 5 mm 3 25 0 02 ...

Страница 103: ...ctive photo sensor and detects from the back of the slip Do not use paper that has holes or dark portions with low reflection rates 40 or less at the sensor position Paper types Normal paper Paper size 68 230 mm 2 68 9 06 width 68 297 mm 2 68 11 7 length The minimum size is 68 152 mm 2 68 5 98 Paper thickness 0 09 0 2 mm 0 0035 0 0079 only single ply can be used 100 mm 3 94 10 mm 0 39 48 mm 1 89 8...

Страница 104: ...h Print width Left margin Right margin 57 5 2 26 50 8 2 00 1200 dots 3 4 0 134 3 3 0 130 69 5 2 74 61 0 2 40 1440 dots 4 2 0 165 4 3 0 169 76 2 99 67 7 2 67 1600 dots 4 3 0 169 4 2 0 165 82 5 3 25 72 2 2 84 1706 dots 6 0 0 236 4 3 0 169 Roll paper width Print width Left margin Right margin ...

Страница 105: ...105 Appendix Slip paper for TM J7200 Print area 81 3 mm 3 20 2 mm 0 079 4 mm 0 157 28 mm 1 10 B O F sensor position 2 mm 0 079 T O F sensor position 55 7 mm 2 19 All the numeric values are typical ...

Страница 106: ...106 Slip paper for TM J7700 Print area 135 6 mm 5 34 4 3 mm 0 169 4 mm 0 157 18 4 mm 0 72 B O F sensor position 2 mm 0 079 T O F sensor position 55 7 mm 2 19 All the numeric values are typical ...

Страница 107: ...vary slightly as a result of paper slack or variations in the paper Take this into account when setting the cutting position of the autocutter Operating voltage DC 24V 7 Current consumption 24V 25 C standard print density Average Approx 1 8 A 22 mm 0 87 Paper feed direction One point left uncut on the right side Autocutting position Printing area ...

Страница 108: ... C 4 F or 60 C 140 F up to 120 hours Maximum absolute rated temperature 70 C 158 F Including the operating and storage status Air pressure Altitude 700 1050 hPa Approx 20 2000 m 21 87 2187 23 yards above sea level Acoustic noise operating Approximately 55 dB bystander position Note The values above are measured in the Epson evaluation condition Acoustic noise differs depending on the paper used pr...

Страница 109: ...109 Appendix External Dimensions TM J7200 237 9 33 260 10 24 195 7 68 188 7 40 260 10 24 291 11 46 261 10 28 86 3 39 253 9 96 196 7 72 230 9 06 Units mm ...

Страница 110: ...110 TM J7700 237 9 33 260 10 24 251 9 88 188 7 40 260 10 24 291 11 46 261 10 28 86 3 39 253 9 96 196 7 72 230 9 06 Units mm ...

Страница 111: ...nths after installation in the printer 2 years after manufacture including the period of use Storage temperature Transportation 20 to 60 C 4 to 140 F within 5 days when 60 C 140 F Storage in individual packaging 20 to 40 C 4 to 104 F within 1 month when 40 C 104 F Installed 20 to 40 C 4 to 104 F within 1 month when 40 C 104 F ...

Страница 112: ...112 Character Code Tables Refer to the following URL regarding the character code table http www epson biz com pos reference charcode ...

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