32
Solving Problems
Problems and Solutions
Check the solutions below if you are having
problems using the product.
Setup problems
The product makes noise after you turn it on.
■
Make sure the protective tape is not blocking the
print head. After releasing the print head, turn
off the power, wait a moment, then turn it back
on.
The product makes noise after ink cartridge
installation.
■
When you install ink cartridges, the ink delivery
system must be charged. Wait until charging is
finished, then turn off the product. If you turn it
off too soon, it may use extra ink the next time
you turn it on.
■
Make sure the ink cartridges are seated securely
and no protective material remains in the
product. Open the cartridge cover and push the
cartridges down until they click into place. Turn
off the power, wait a moment, then turn it back
on.
A screen that prompts you to restart the computer
did not display after finishing the software
installation.
■
The software has not been installed correctly.
Eject and insert the CD-ROM, and then install
the software again.
Faxing problems
■
If you have problems sending a fax, make sure
the phone cable is connected correctly and verify
that the phone line works by connecting a phone
to it. Also make sure that your recipient’s fax
machine is turned on and working.
■
If you have problems receiving a fax, make sure
paper is loaded, the phone cable is connected
correctly, and the phone line works. To
automatically receive faxes, make sure you see a
Y
on the first screen display (
answer mode” on page 14). If you see
Receiving
on the display but nothing prints, the fax data
may be too large. Tell the sender to resend the
fax in smaller sections.
■
If you connected the product to a DSL phone
line, you must install a DSL filter to the line or
you will not be able to fax. Contact your DSL
provider for the necessary filter.
■
If your phone line has static or other noise
problems, turn off the
ECM
(Error Correction
Mode) setting and try faxing again (
send/receive settings” on page 9).
Printing and copying problems
The product makes printing sounds, but nothing
prints.
■
The print head nozzles may need cleaning
(
“Checking the print head” on page 28).
■
Make sure the product is on a flat, stable surface.
The margins are incorrect.
■
Make sure your original is positioned in the top
left corner of the document table.
■
If the edges of the copy are cropped off, move the
original away from the corner slightly.
■
Make sure the paper size settings are correct for
the paper you have loaded.
■
Make sure your paper is loaded short edge first,
all the way to the right, with the left edge guide
lightly against the paper (
■
Do not load paper above the
c
arrow mark
inside the left edge guide (
Blank pages are printed.
■
Make sure the paper size settings are correct for
the paper you have loaded.
■
The print head nozzles may need cleaning
(
“Cleaning the print head” on page 29).
Paper feed problems
Paper does not feed correctly or is jammed.
■
If paper does not feed, remove it from the sheet
feeder. Fan the paper, load it against the right
side, and slide the left edge guide against the
paper (but not too tightly). Make sure the paper
is not in front of the feeder guard.
■
Do not load paper above the
c
arrow mark
inside the left edge guide (
■
If paper is jammed, the icon or the message is
displayed on the LCD screen. Follow these steps
to clear the jam:
1.
Press the
x
OK
button to eject the jammed paper.
If the jammed paper is not ejected, go on to the
next step.
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