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Solving Wireless Printing Problems

Where To Get Help

If you need help with your printer or print server, see the contact information below.
If you need help using non-EPSON software with your printer, see the
documentation for that software for technical support information.

EPSON provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed below:

To speak to a technical support representative, dial:

■

U.S.:

(562) 276-7525

,

6

AM

to 8

PM

, Pacific Time, Monday through Friday and

7

AM

to 4

PM

, Saturday.

■

Canada:

(905) 709-2567

, 6

AM

to 6

PM

, Pacific Time, Monday through Friday.

Toll or long distance charges may apply. Before you call, please have the following
information ready:

■

Product name (EPSON Stylus C80WN)

■

Printer serial number (located on the back of the printer)

■

Proof of purchase (such as a store receipt) and date of purchase

■

Computer configuration

■

Description of the problem

You can purchase ink cartridges, paper, manuals, and accessories from EPSON at
(800) 873-7766, or visit the EPSON Store

SM

at www.epsonstore.com (U.S. sales

only). In Canada, please call (800) 807-7766 for dealer referral.

Service

Access

World Wide
Web

From the Internet, you can reach EPSON Support at

http://support.epson.com

. At this site, you can download drivers and

other files, look at product documentation, access troubleshooting
information, and receive technical advice through e-mail.

Automated
Telephone
Services

A variety of automated help services are available 24 hours a day, seven
days a week. To use these services, you must have a touch tone
telephone and call

(800) 922-8911

. Your SoundAdvice

SM

Express Code

is 71000. Use this code to quickly select the EPSON Stylus C80WN in
SoundAdvice.

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Содержание Stylus C80WN

Страница 1: ...EPSON Stylus C80WN Setup and Installation ...

Страница 2: ...ny consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION A Note Concerning Responsible Use of Copyrighted Materials Digital cameras and scanners like photocopiers conventional cameras and ink jet printers can be misused by improper copying and reprinting of copyrighted material While some countries laws permit limited copyi...

Страница 3: ...artridges 10 Loading Paper 12 Running a Printer Check 13 Connecting the Print Server 13 INSTALLING SOFTWARE AND CONFIGURING THE PRINT SERVER 17 Setting Up Printing From Windows 18 Installing and Setting Up on the First Computer 18 Setting Up Additional Computers 28 Setting Up a Network Port 29 Setting Up Printing on a Macintosh 35 Preparing for Installation 35 Installing and Setting Up On the Firs...

Страница 4: ...ns 42 Uninstalling the Software 48 Windows 48 Macintosh 49 Where To Get Help 50 APPENDIX A CONFIGURATION SETTINGS 51 APPENDIX B SPECIFICATIONS AND NOTICES 57 Print Server Specifications 57 Epson America Inc Limited Warranty 58 FCC Compliance Statement 60 INDEX 61 ...

Страница 5: ...distances up to 120 feet The EpsonNet 802 11b Wireless Print Server included with the printer is compatible with most wireless adapters and access points that comply with the WiFi Wireless Fidelity standard This book provides all the instructions you ll need for setting up the printer installing the software and configuring your system for wireless printing Two Ways to Use the Printer The EPSON St...

Страница 6: ...mputers communicate with the access point which communicates in turn with the wireless print server In addition to letting computers share the printer an access point might be used to allow computers to share other resources such as Internet access The illustration below shows a wireless network that uses an access point If you don t have an access point you can still print to the EPSON Stylus C80...

Страница 7: ...mmended 100MB of free hard disk space 200MB or more recommended VGA or better display adapter and monitor CD ROM or DVD drive for installing the printer software In addition each computer needs to be connected to an existing wired network that has a wireless access point or needs to have a wireless adapter installed An access point may be combined with a hub or router or may be a separate unit For...

Страница 8: ...less adapter installed or needs to be connected to an existing wired network that has a wireless access point or AirPort Base Station If you are using AirPort Epson recommends that you use the print server with an access point or AirPort Base Station With AirPort your print server works more reliably in infrastructure mode Make sure the access point supports AppleTalk For a list of supported acces...

Страница 9: ...ructions for printing adjusting printer settings monitoring the printer managing print jobs and solving problems You can either view the on screen Reference Guide from the CD ROM or install it on your computer s and view it from there See page 6 for more information On screen software help If you need assistance as you use the printer software click the Help button http support epson com You can r...

Страница 10: ...indows XP click My Computer from the Start menu then double click the Epson CD ROM icon Macintosh Double click the Online Guide folder in the CD ROM window Then double click the Stylus C80WN Manual icon You see the EPSON Installation Program window 3 Double click View Printer Reference Guide You see this screen You can either view the guide from the CD ROM View Reference Guide or copy the guide to...

Страница 11: ... that the print server must be within 120 feet of your other equipment Make sure you choose a location away from high temperatures direct sunlight humidity and dust Do not place the print server on a metal surface or near other devices that might cause interference such as cordless phones operating at 2 4 GHz microwave ovens or Bluetooth devices Follow the instructions in these sections Unpacking ...

Страница 12: ...ms shown here 2 Remove all the tape and packing material from the printer as shown Be sure to check inside and all around the printer for tape and other packing materials 3 Peel off the plastic film from the printer s cover paper support printer software CD ROM ink cartridges printer Printer Basics printer power cord print server print server base print server power supply parallel cable Setup and...

Страница 13: ... paper 5 Locate the paper support slots at the back of the printer Position the paper support as shown then slide it into the slots Make sure you don t place the paper support in the paper feeder Make sure you follow all the Safety Instructions listed in the Printer Basics book ...

Страница 14: ...hes and the ink cartridge holders begin to move 3 Lower the printer s output tray and open the cover 4 Shake each cartridge four or five times Then unwrap the cartridges power light power button Always use the P power button to turn the printer on or off Never use an external switch such as a power strip switch or wall switch Keep ink cartridges out of the reach of children If ink gets on your ski...

Страница 15: ... 7 Press the H ink button and close the printer cover Ink charging takes about 90 seconds You see the green P power light flash and hear the printer working Don t turn off the printer during this process or you ll waste ink Install all four ink cartridges and leave them installed for all types of printing or the printer won t work Never turn off the printer when the green P power light is flashing...

Страница 16: ...ainst the right edge of the paper feeder 2 Slide the left edge guide against the paper Don t load paper above the arrow inside the left edge guide Make sure the paper lies flat against the paper support 3 Pull out the output tray extensions Don t load paper above the arrow ...

Страница 17: ...rinter prints a sheet showing its ROM version number ink counter and a nozzle check pattern If the test page prints continue with the instructions below for connecting the print server If the test page doesn t print check the control panel lights See the Problem Solving chapter in the Printer Basics book for control panel guidelines If none of the solutions work contact EPSON as described on page ...

Страница 18: ... print server and secure it as necessary 5 Connect the power supply to the print server 6 Plug the AC adapter into an electrical outlet Both the green and yellow lights come on for a moment and then go out 7 Press the P power button to turn on the printer If the green light blinks continuously in a regular pattern try unplugging the print server If you still see the light blinking after you plug i...

Страница 19: ... printer is ready and is not out of ink or paper See page 13 for instructions on testing the printer Then turn off the printer unplug the print server and check the cable connections at both ends Plug the server back in turn on the printer and press the test button again If the test page still doesn t print contact EPSON as described on page 50 If you hold the test button down you may reset the pr...

Страница 20: ...16 Setting Up Your Printer ...

Страница 21: ...very Windows Me 98 or 95 computer that uses the printer WP Admin This utility lets you configure the print server for most network protocols For most networks it is the only configuration utility you need to install XAdmin32 This utility lets you configure the print server for a Novell NetWare network and perform more advanced configuration for other protocols Your print server also comes with a b...

Страница 22: ... connecting to the printer through an access point or 802 11b Ad Hoc if you are connecting without an access point See the documentation or online help for your wireless adapter for instructions If your wireless adapter includes an 802 11b Ad Hoc option you must select it to use the printer in ad hoc mode If it doesn t include this option select Ad Hoc Computer to Computer or whatever mode your ad...

Страница 23: ...nt as the IP addresses for computers and other nodes on your network that is the first three segments of the IP address must be the same as those for other IP addresses on your network For example if two computers on your network have the IP addresses 192 108 1 101 and 192 108 1 102 your print server s IP address could be 192 108 1 103 If your network supports DHCP DHCP automatically assigns a val...

Страница 24: ...llation Program window If you don t see this window double click My Computer on your desktop then double click the Epson CD ROM icon For Windows XP click My Computer from the Start menu then double click the Epson CD ROM icon 2 Double click Install EPSON Stylus C80WN Printer Driver 3 Read the license agreement and click Accept to continue 4 When you see this window click Stop Searching 5 If you se...

Страница 25: ...n32 for configuration instructions 1 Double click Install C80WN Utilities on the EPSON Installation Program screen 2 If you see this message click Continue to install the Java Runtime Environment You must install the Java Runtime Environment if it s not already installed on your computer Your wireless printing utilities will not be installed if you click Cancel If you accidentally click Cancel dou...

Страница 26: ...and configure it for your wireless network If you re running Windows Me 98 or 95 you also need to install EpsonNet Direct Print if you want to use the printer 1 Click START when you see this window The WP Admin utility picks up the signal from the print server and displays server information like the following To install XAdmin32 select the XAdmin32 checkbox This information appears when the serve...

Страница 27: ...signal from more than one print server select the connection with the same MAC address as printed on the sticker on the back of your print server 3 Check the signal strength appearing in the SIGNAL box to make sure you have a link to the print server If you have a link click STOP Then click CONFIGURE If you see the message Wireless Communication Failed click OK to close the message Then click CONF...

Страница 28: ...less network You see the Wireless Server Configuration screen For descriptions of all the settings on the Wireless Server Configuration screen see Appendix A 5 Optionally change the Server Name to something that is easy to remember or enter a password to limit access to the Wireless Server Configuration screen You can enter up to 32 characters in the Server Name field and up to 16 characters in th...

Страница 29: ...ears in the IP Address box enter an IP address that conforms to the IP addressing scheme for your network The print server must be on the same network segment as the other nodes on your network For instructions on viewing your computer s IP address see IP Address on page 52 For example if you have two computers on your network whose IP addresses are 192 189 207 3 and 192 189 207 4 the print server...

Страница 30: ...s to network security To communicate every node on the network must use the same WEP key For more information about WEP keys check the documentation for your wireless adapter or access point or ask your network administrator If you re using an access point set the Wireless Mode to Infrastructure Remember to enable WEP and reset the wireless mode on your computer when you re done configuring the pr...

Страница 31: ...rt WP Admin from the Windows Start menu click Programs or All Programs Epson Printers EpsonNet Wireless WP Admin Now you re ready to set up a network port so that your computer can use the printer over the wireless network Go to one of the following sections If you re running Windows XP go to Setting Up a Network Port on Windows XP on page 29 If you re running Windows 2000 go to Setting Up a Netwo...

Страница 32: ...ion for your wireless adapter for instructions If you re using infrastructure mode make sure there is a link with good signal strength between the computer and the access point Then follow these steps to set up other computers to use the printer 1 Follow steps 1 through 6 on pages 20 to 21 2 If you re running Windows Me 98 or 95 double click Install EpsonNet Direct Print Utility on the EPSON Insta...

Страница 33: ...ck Control Panel 2 Click Printers and Other Hardware 3 Click Printers and Faxes 4 Right click the EPSON Stylus C80 Series printer icon then click Properties 5 On the Ports tab select the EPSON Stylus C80 Series printer and click Add Port You see this window 6 Select Standard TCP IP Port and click New Port You see the Add Standard TCP IP Printer Port wizard 7 Click Next 8 In the Printer Name or IP ...

Страница 34: ...n Windows 2000 Before you begin run WP Admin and note the IP address of your print server Then follow these steps to set up a network port on a computer running Windows 2000 1 From the Start menu click Settings Printers 2 Right click the EPSON Stylus C80 Series printer icon then click Properties 3 On the Port tab click Add Port You see this window 4 Select Standard TCP IP Port and click New Port Y...

Страница 35: ... close the Properties window If it fails to print try the following Make sure that the printer and print server are connected and that both are on Check WP Admin to make sure you have a signal see page 22 Make sure you ve entered the correct IP address in step 6 Make sure you clicked Apply in step 9 Now you re ready to start printing For instructions see Printer Basics ...

Страница 36: ...min and note the IP address of your print server Then follow these steps to set up a network port 1 From the Start menu click Settings Printers 2 Right click the EPSON Stylus C80 Series printer icon and then click Properties 3 Click Add Port on the Details tab 4 On the Add Port window make sure Network is selected then click Browse ...

Страница 37: ... to print try the following Make sure that the printer and print server are connected and that both are turned on Check WP Admin to make sure you have a signal see page 22 Make sure you clicked Apply in step 7 Now you re ready to print For instructions see Printer Basics Setting Up a Network Port on Windows NT Make sure you have Microsoft TCP IP Printing installed on your computer before you begin...

Страница 38: ...indow 7 Click OK to close the Properties window 8 Right click the EPSON Stylus C80 Series printer icon in the Printers window and click Properties 9 To test the connection select the General tab and click Print Test Page 10 If the test page prints click OK to close the Properties window If it fails to print try the following Make sure that the printer and print server are connected and that both a...

Страница 39: ...Talk Control Panel If your Macintosh and AirPort Base Station or access point are connected over an existing Ethernet network select Ethernet in the AppleTalk Control Panel Make sure that both AppleTalk and TCP IP are enabled in your AirPort utility To use the printer in infrastructure mode select a working connection to a base station or access point from the AirPort Networks list Note the name o...

Страница 40: ...ur wireless adapter for details If you re using infrastructure mode make sure there is a link with good signal strength greater than 50 percent between the Macintosh and base station or access point See your wireless adapter s documentation for details If you re configuring the print server from a Macintosh with a non AirPort wireless adapter make sure WEP Wired Equivalent Privacy is disabled befo...

Страница 41: ... Runtime Environment on your Macintosh Click OK to install the newer version When you re done installing the Java Runtime Environment click Quit Then double click the Utility Installer icon to restart the utility installation program 2 Click Next on the Introduction screen 3 Read the license agreement Click Next to accept the agreement and continue 4 Follow the instructions on the screen to instal...

Страница 42: ...n with the same MAC address as printed on the sticker on the back of your print server 7 Check the signal to make sure you have a link to the print server If you have a link click STOP Then click CONFIGURE If you see the message Wireless Communication Failed click OK to close the message Then click CONFIGURE again If you continue to see this message move the print server closer to your computer an...

Страница 43: ...characters in the Password field 10 Make any other changes you want and click OK When you see the Wireless Server Search window again click QUIT 11 Open the Chooser from the Apple menu 12 Click the C80 Series icon then click the EPSON Stylus C80 printer port icon Turn on background printing if you want and close the Chooser You re ready to print For instructions see Printer Basics Now that you ve ...

Страница 44: ... Double click the Printer Driver Installer folder in your EPSON window You may have to double click the EPSON icon if the window doesn t open automatically 3 Double click the Stylus C80WN Driver Installer icon to start the installation program 4 Click Continue then click Install on the installer screen 5 Follow the instructions on the screen to install the printer driver and restart your computer ...

Страница 45: ...he print server Hold down the S paper button then press and release the P power button After the printer test page prints turn off the printer See Printer Basics for more information If the printer test page doesn t print contact EPSON as described on page 50 If the test page prints test the connection between the printer and print server Connect the print server as described on page 13 Turn on th...

Страница 46: ...our computer s wireless adapter is installed and configured correctly See the instructions that came with the adapter If you have an access point make sure that it is turned on and configured correctly You need to confirm the connection between your computer and access point before you can connect to the print server Try resetting the access point if you re having a problem establishing a connecti...

Страница 47: ... access point or 802 11b Ad Hoc if you are connecting without an access point Your wireless adapter may use different terms Check the documentation for your adapter Never select a pseudo ad hoc or proprietary ad hoc mode Make sure your print server s IP address is on the same network segment as your computer s IP address See IP Address on page 52 for instructions on accessing your computer s IP ad...

Страница 48: ... hoc mode before you configure the print server If your computer s wireless mode was originally set to Infrastructure you can set it back to Infrastructure when you re done You see the message Wireless Communication Failed when you click CONFIGURE on the Wireless Server Search window Click OK to close the message then click CONFIGURE again on the Wireless Server Search window If WP Admin is pickin...

Страница 49: ...d access point if you have one closer to each other Change the RF Channel on your computer if you re using ad hoc mode or your access point if you re using infrastructure mode To avoid interference from other wireless networks in the vicinity choose a setting that is at least three channels higher or lower than that for any other wireless network for example if another network is set to channel 7 ...

Страница 50: ...sisting of 10 digits or a combination of digits and letters Digits can be from 0 to 9 and letters must be between A and F For example 62B91F2A98 If you have an AirPort Base Station enter a name for your network in the SSID box Then change the Wireless Mode to Infrastructure 4 Make any other changes that you want to the Wireless Server Configuration screen and click OK When you see the Wireless Ser...

Страница 51: ...e Apple menu Select the C80 Series icon then click the EPSON Stylus C80 printer port icon Turn on background printing if you want and close the Chooser 8 For each Macintosh on your network either select a connection to your base station from the AirPort Networks list or join the computer to computer network that your print server is on 9 When prompted enter the network password that you created in...

Страница 52: ...Wizard Setup Maintenance program 4 Select Remove and click Next Then follow the on screen instructions 5 When you see the Maintenance Complete message click Finish 6 If you ve installed EpsonNet Direct Print select it on the Add Remove programs windows and click Add Remove Then follow the on screen instructions 7 When uninstall is complete click OK Then click OK again when you see the confirmation...

Страница 53: ...the printer CD ROM in your drive 2 Double click the Printer Driver Installer folder in the EPSON window You may have to double click the EPSON icon if the window doesn t open automatically 3 Double click the Stylus C80WN Driver Installer icon to start the installation program 4 Click Continue on the next screen 5 On the installer screen click the arrow in the Easy Install list at the top and selec...

Страница 54: ...80WN Printer serial number located on the back of the printer Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem You can purchase ink cartridges paper manuals and accessories from EPSON at 800 873 7766 or visit the EPSON StoreSM at www epsonstore com U S sales only In Canada please call 800 807 7766 for dealer referral Service Access Wo...

Страница 55: ...e Name that identifies the print server and its printer on your wireless network The default is EAI_xxxxxx where xxxxxx are the last six digits of the MAC Ethernet address Choose any name that makes it easier for users to identify the printer for example Admissions Printer You can enter from one to 32 characters in this field Make sure you follow the naming practices for your organization Serial N...

Страница 56: ...At the prompt type ipconfig and press Enter You see your computer s IP configuration file which includes the IP address 4 At the prompt type exit to exit the DOS window Windows Me 98 95 1 From the Windows Start menu click Run 2 Enter winipcfg in the text box and click OK You see the IP Configuration window 3 Select your wireless adapter from the drop down list You see IP configuration information ...

Страница 57: ...y channel that the print server uses to communicate In most cases the print server will automatically configure the RF channel This value must match for all nodes on a network If you find that printing is too slow you may be able to improve performance by changing the RF channel on your computer s and access point if you have one To avoid interference from other networks choose a setting at least ...

Страница 58: ...s network communicate with the print server directly without using an access point or base station Pseudo Ad Hoc Used for testing Don t select this mode in your wireless adapter configuration software or on the Wireless Server Configuration screen Auto Default factory setting Auto mode attempts connection with each of the other methods in turn This mode enables the print server to detect all your ...

Страница 59: ...r details about WEP see the documentation for your wireless adapter or access point 128 Bit 64 Bit WEP Key Fields for entering the WEP key s used on your network To communicate all nodes on the network must be set to the same WEP key See the documentation for your wireless adapter or access point for more information about WEP ...

Страница 60: ...56 Appendix A Configuration Settings ...

Страница 61: ... bit 64 bit compatible with 40 bit none Sensitivity typ AWGN 8E 2 PER 91 dBm at 1 Mbps 88 dBm at 2 Mbps 87 dBm at 5 5 Mbps 84dBm at 11 Mbps Protocols TCP IP lpd or raw TCP port IPP Internet Printing Protocol IPX SPX Direct Mode IPX IP NetBEUI NetBIOS IP AppleTalk Management WP Admin utility for easy configuration from Windows or Macintosh WebXAdmin web browser utility XAdmin32 utility for NetWare ...

Страница 62: ...ts authorized service center The product will be fixed and sent back to you You are responsible for packing the product and for shipping costs to and from the Epson authorized service center When warranty service involves the exchange of the product or of a part the item replaced becomes Epson property The exchanged product or part may be new or refurbished to the Epson standard of quality Epson s...

Страница 63: ... DIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE EPSON PRODUCT WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY In Canada warranties include both warranties and conditions Some jurisdictions do not allow limitations on how long an implied warranty lasts and some jurisdictions do not allow the exclusion or limitation of incidental...

Страница 64: ...and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The radiated output power of the print server is far below the FCC radio frequency exposure limits Nevertheless the print server shall be used in such a manner that the potential for human contact during normal opera...

Страница 65: ...tooth 7 Boot Method setting 25 44 53 C Computer to computer mode 35 Configuring print server 24 to 27 38 to 39 Connecting print server 13 to 15 D Data Rate setting 53 DHCP 25 44 53 Direct Print 17 installing 27 uninstalling 48 Documentation 5 to 6 Domain setting 52 Driver printer 17 20 to 21 36 to 37 E EPSON accessories 50 help 50 Store 50 support web site 5 50 warranty 58 to 59 EpsonNet Direct Pr...

Страница 66: ...ord 46 to 47 N NetWare 17 57 Network port setting up on Windows 2000 30 to 31 setting up on Windows Me 98 or 95 32 to 33 setting up on Windows NT 33 to 34 setting up on Windows XP 29 to 30 P Paper loading 12 to 13 ordering 50 Password using on AirPort network 36 46 to 47 WP Admin 24 38 51 Print server attaching to printer 13 to 15 configuring 24 to 27 38 to 39 dimensions 57 establishing connection...

Страница 67: ... Specifications print server 57 SSID setting 26 35 54 Status lights print server 14 45 Status sheet printing 15 41 Subnet Mask setting 52 Supplies ordering 50 Support 5 50 System requirements 3 to 4 T Technical support 50 Test button print server 15 23 41 Test page printing 13 15 41 U Uninstalling software 48 to 49 Unpacking 8 to 9 USB 3 W Warranty 58 to 59 WEP 18 44 setting up on AirPort 36 46 to...

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