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Solving Problems
See the solutions in these sections if you have issues using your watch.
Solving Problems Using Your Watch
Solving Problems Using Epson View
Restarting the Watch
Resetting the Watch
Checking the Firmware Version of Your Watch
Updating Your Watch's Firmware from the Epson View App
Updating Your Watch's Firmware from Your Computer
Where to Get Help
Solving Problems Using Your Watch
Check the solutions in these sections if you have any problems using your watch.
Solutions to Watch Screen Problems
Solutions to Watch Charging Problems
Solutions to Watch Settings Problems
Solutions to GPS Signal Problems
Solutions to Heart Rate Chest Strap Problems
Parent topic:
Solutions to Watch Screen Problems
If you experience problems with your watch screen, try the following solutions:
• If the screen is blank, the battery may be running low or exhausted, or you may not have charged the
battery yet. Charge the battery before using your watch and whenever the battery runs low.
• If the screen turns blue or turns off while you are using your watch, try restarting your watch.
• If the screen does not change when you press a button on your watch, the battery may be running low.
Charge the battery. If the watch still does not respond to commands, try restarting the watch.
• If the inside of the glass becomes cloudy, condensation may have occurred temporarily due to abrupt
changes in temperature. Temporary condensation does not harm your watch and you can continue
using it. If condensation persists for a long time, water may have entered your watch; contact Epson
Support for help.
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