72
Problem Solving
■
Make sure there are no objects between the remote control and the remote control
receiver.
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at
epson.com/support
(U.S.) or
(Canada). Here you can access troubleshooting information, download
product documentation, and receive technical advice through e-mail.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call
(800) 637-7661
and enter the PIN on the
Epson PrivateLine Support card that came with your projector. This is the fastest way of
speaking to a live representative, and it’s free. This service is available 6
AM
to 6
PM
, Pacific
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■
U.S.:
(562) 276-4394
, 6
AM
to 8
PM
, Pacific Time, Monday through Friday, and 7
AM
to
4
PM
Saturday.
■
Canada:
(905) 709-3839
, 6
AM
to 8
PM
, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance charges
may apply.
Before you call, please have the following information ready:
■
Product name (MegaPlex MG-50 or MegaPlex MG-850HD)
■
Product serial number (located on the bottom of the projector)
■
Computer configuration, if you’re connected to a computer or iPod information if using
an iPod
■
Description of the problem
Purchase Supplies and Accessories
You can purchase screens or other accessories from an authorized Epson reseller. To find the
nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase online, visit
www.epsonstore.com
(U.S. sales) or
www.epson.ca
(Canadian sales).
