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Note: If the "Error occurred in the Easy Interactive Function" message appears, contact Epson for help.
Solutions When the Interactive Pens Do Not Work
Solutions When the Interactive Pen Position Is Not Accurate
Solutions When the Interactive Pens Are Slow or Difficult to Use
Solutions When the Interactive Pens Cause Interference or Unwanted Effects
Solutions When Finger Touch Interactivity Does Not Work
Solutions When You Cannot Operate a Computer from the Projected Screen
Solutions for Problems With Capturing, Printing, Saving, or Scanning
Solutions for Problems with Whiteboard Mode
Parent topic: Solving Problems
Solutions When the Interactive Pens Do Not Work
If the interactive pens do not work, try the following solutions:
• The pens turn off automatically when not in use. Pick up the pen to turn it back on.
• Make sure PC Interactivity is set to On on the projector's interactive toolbar.
• Make sure you are not covering the black section near the tip of the pen.
• Make sure the pen tip is securely attached to the pen.
• Try replacing the soft pen tip with the hard pen tip.
• Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the
projector.
• Try holding the pen at a different angle so that your hand is not blocking the signal.
• Make sure the pen battery has enough power. Press the button on the side of the pen to check
remaining battery power. Try replacing the battery.
• If you are projecting from a computer, make sure the USB cable is connected to the computer and
projector.
• Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen
receiver are not in direct sunlight or other sources of bright lighting.
• Remove any decorative lights from around the projector or projection surface.
• If the pen tip is worn out or damaged, you may need to replace it.
• Make sure the interactive pen receiver on the projector is clean and free from dust.