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Problems and Solutions

Solving Problems Setting Up the Printer or Installing Its Software

Solving Problems with Printing

Solving Problems Getting Good Print Quality

Solving Problems with Paper Feeding

Solving Miscellaneous Printout Problems

Uninstalling Printer Software

Reinstalling Printer Software

Where To Get Help

EPSON Technical Support

Creative Software Technical Support

INDEX 55

basics.book Page v Thursday, September 23, 1999 10:42 AM

Содержание C200001 - Stylus Color 660 Inkjet Printer

Страница 1: ...CPD 8882 R1 ...

Страница 2: ...Printer Basics Printed on recycled paper with at least 10 post consumer content Printer Basics basics book Page i Thursday September 23 1999 10 42 AM ...

Страница 3: ... this product or excluding the U S failure to strictly comply with SEIKO EPSON CORPORATION s operating and maintenance instructions SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION Trademarks EPSON and EPS...

Страница 4: ...IC PRINTER MANUAL 7 Accessing Your Electronic Printer Manual 7 Navigating Your Electronic Printer Manual 8 PRINTING FROM START TO FINISH 11 Using the EPSON Guided Printing Exercise 11 Printing with Windows 12 Loading Paper 12 Opening the Printer Software 13 Selecting Your Printer Software Settings 14 Controlling Printing 16 Printing Photographs 17 Using Custom Project Types 18 Using Advanced Setti...

Страница 5: ...e Control Panel 29 Examining the Nozzle Check Pattern 30 Replacing an Ink Cartridge 31 Removing and Installing Ink Cartridges 32 Replacing an Outdated Ink Cartridge 34 Aligning the Print Head 37 Cleaning the Printer 38 Transporting the Printer 39 PROBLEM SOLVING 41 Diagnosing Printer Problems 41 Checking the Control Panel Lights 41 Running a Printer Check 43 Printer Parts 44 basics book Page iv Th...

Страница 6: ...g Problems Getting Good Print Quality 47 Solving Problems with Paper Feeding 50 Solving Miscellaneous Printout Problems 51 Uninstalling Printer Software 52 Reinstalling Printer Software 52 Where To Get Help 53 EPSON Technical Support 53 Creative Software Technical Support 54 INDEX 55 basics book Page v Thursday September 23 1999 10 42 AM ...

Страница 7: ...vi basics book Page vi Thursday September 23 1999 10 42 AM ...

Страница 8: ...up to 1440 by 720 dpi dots per inch even on plain paper EPSON s exclusive Micro Piezo ink jet technology for smaller cleaner dots Four color printing for photo quality color and sharp black text on plain paper or a variety of special media Great results on any paper size including letter legal envelope card and panoramic paper Creative software for implementing all your ideas for business or home ...

Страница 9: ...lows you to send and receive faxes directly from your PC trial version EPSON Software Film Factory a photo printing and organizing program trial version Your electronic EPSON Stylus COLOR 660 Reference Guide gives you complete information about your printer You need an HTML browser such as Internet Explorer 3 0 or later or Netscape Navigator 3 0 or later to view the guide If you haven t yet instal...

Страница 10: ...ls about printing with maintaining or troubleshooting your printer see your electronic EPSON Stylus COLOR 660 Reference Guide For instructions on viewing it see page 7 Warnings Cautions Notes and Tips Please follow these guidelines Warnings must be followed carefully to avoid bodily injury Cautions must be observed to avoid damage to your equipment Notes contain important information about your pr...

Страница 11: ...e printer If you want to use your EPSON Stylus COLOR 660 with Windows 98 USB or a Macintosh with a built in USB port an optional USB Parallel Adapter kit is available You can purchase the kit from EPSON Accessories at 800 873 7766 or visit our website at www epsonsupplies com U S sales only In Canada please call 800 873 7766 for dealer referral The Macintosh printer driver and EPSON USB Printer De...

Страница 12: ...trip or unplug the printer until the power light is off Do not place the printer on an unstable surface or near a radiator or heating vent or direct sunlight Do not block or cover the openings in the printer s case or insert objects through the slots Use only the type of power source indicated on the printer s label Connect all equipment to properly grounded power outlets Avoid using outlets on th...

Страница 13: ...e unpacked for a long time before use may result in reduced print quality Do not put your hand inside the printer or touch the cartridge during printing Under normal circumstances ink will not come out of the cartridge If it does get on your skin wash it off with soap and water If it gets in your eyes flush them immediately with water Keep ink cartridges out of the reach of children Do not dismant...

Страница 14: ...e pages may not display correctly Browsers are not included on the printer software CD ROM Accessing Your Electronic Printer Manual You can view your electronic EPSON Stylus COLOR 660 Reference Guide from the CD ROM or copy it to your hard drive and view it from there Follow these steps 1 Insert your printer software CD ROM 2 Double click My Computer double click your CD ROM drive icon then double...

Страница 15: ...drive you can access it at any time by clicking Start Programs EPSON and selecting ESC 660 Manual For guidelines on viewing the manual see the next section Navigating Your Electronic Printer Manual Here are some guidelines for viewing the Reference Guide When you first open the manual you see this screen Click a topic on the left to expand the table of contents Click here to expand the table of co...

Страница 16: ...to view Click the right arrow to view subtopics Click on a topic to go to it or click the down arrow to close the list Expanded table of contents click here to go to a topic Closed list click to expand Click to go to topic basics book Page 9 Thursday September 23 1999 10 42 AM ...

Страница 17: ...10 basics book Page 10 Thursday September 23 1999 10 42 AM ...

Страница 18: ...rs such as EPSON Photo Paper or envelopes page 22 Using the EPSON Guided Printing Exercise Your printer software CD ROM includes a Guided Printing Exercise with step by step printing instructions The Guided Printing Exercise shows you how to access your printer driver and make changes to your printer settings If you didn t install the Guided Printing Exercise when you set up your printer you can i...

Страница 19: ...t edge Keep the following in mind when loading paper Load the printable side face up The printable side is usually whiter or brighter Load letterhead or preprinted paper so the top of the paper feeds into the printer first Don t load paper above the arrow on the left edge guide If you are printing on envelopes or paper that isn t letter size see pages 22 through 25 for loading instructions slide p...

Страница 20: ...s COLOR 660 is selected If your application s Print dialog box contains a Properties button click it If you see a Setup Printer or Options button click it Then click Properties on the next screen If you click the print icon on your application s tool bar instead of selecting Print from the File menu you may not get the option to change the printer driver settings for your print job Click here to g...

Страница 21: ... Choose the Media Type you are printing on click the arrow button to scroll through the list If you are not sure which setting to select see Selecting the Correct Media Type on page 26 For instructions on loading special paper see page 22 Make sure Ink is set to Color if you want to print in color To print a black text document click Black Select between faster or higher quality printing Make sure...

Страница 22: ...s The printer settings you make apply only to the application you re currently using If you usually print one type of document for example black ink on legal size paper you can change the default printer settings You do this by accessing the Properties dialog box through the Printer utility 1 Click Start point to Settings and then select Printers 2 Right click the EPSON Stylus COLOR 660 icon 3 Sel...

Страница 23: ... your print job You can also see how much ink you have left and view printing tips For more advanced printer settings see pages 17 through 21 click OK to start printing name of the file you re printing click to cancel printing click to view more details about the displayed Tip does not appear if you are printing over a network pages printed pages in job click to pause resume printing click to disp...

Страница 24: ...oEnhance does not affect your original image it only affects your printout Printing with PhotoEnhance may take longer on some systems and images Follow these steps 1 Create your image or document in your application software 2 Access the printer Properties dialog box as described on page 13 You see this dialog box 3 Choose the Media Type you want to print on If you re not sure which setting to sel...

Страница 25: ...ermark click the Layout tab You can often make these settings in your application software If so you should make the changes there 10 Click OK to return to your application s Print dialog box 11 Click OK or Print depending on your application to start printing Depending on your system and the image printing with PhotoEnhance may take longer Using Custom Project Types Your EPSON Stylus COLOR 660 pr...

Страница 26: ...rinting rough drafts of text on plain paper Saves ink ICM Image Color Matching Windows 95 and Windows 98 only For printing documents created in an ICM compatible application sRGB standard Red Green Blue recommended only with Windows 98 For printing documents created in an sRGB compatible application using sRGB colors such as those designed for the World Wide Web See your Windows 98 online help for...

Страница 27: ...u should make the changes there 9 Click OK to return to your application s Print dialog box 10 Click OK or Print depending on your application to start printing Using Advanced Settings For maximum control over your project you can customize your print settings and special effects You can even save your custom settings as a group so you can use them whenever you print a similar project To access th...

Страница 28: ...e them whenever you print a similar project Click Save Settings in the Advanced dialog box Type a name for your setting group and click OK 7 Select any other settings you need to change 8 Click OK to return to your application s Print dialog box 9 Click OK or Print depending on your application to start printing For more information about the settings described in this section see your electronic ...

Страница 29: ...an use EPSON Photo Paper to print photographs that look almost as good as the ones you get from film processing EPSON 4 6 inch Photo Paper is micro perforated around the edges so you can trim your printouts and bleed the photo extend it to the edge of the paper on all sides Photo Paper is available in a variety of sizes see the inside back cover for a list and ordering information Keep the followi...

Страница 30: ...neath the stack but don t print on them If you don t have the support sheets use plain paper cut to size 2 Slide the left edge guide against the left edge of the paper 3 When you create the image in your application software size it to 4 25 6 25 inches You can also use your printer software s Reduce Enlarge settings as described in your EPSON Stylus COLOR 660 Reference Guide 4 Choose Photo Paper a...

Страница 31: ...unted on the wall the paper provides extra UV ultraviolet light protection so your prints will last longer than prints on other ink jet photo papers Depending on the type and intensity of the light your print is exposed to a print on EPSON Photo Paper may last two or more years before noticeable fading occurs Fade resistance could decrease in intense light conditions or increase if your print is p...

Страница 32: ...a Type and choose the correct envelope size as the Paper Size setting in the printer software Set the thickness lever to the position when you print on envelopes or other thick media as shown here Make sure you return the lever to the 0 position before you print on regular media If the printing smears or you have banding light lines try turning off High Speed printing in the Advanced dialog box Le...

Страница 33: ...inter it may jam inside the printer For this paper Select this Media Type setting Plain paper sheets or envelopes Plain paper EPSON 360 dpi Ink Jet Paper EPSON Iron On Cool Peel Transfer Paper 360 dpi Ink Jet Paper EPSON High Quality Ink Jet Paper EPSON Photo Quality Ink Jet Paper EPSON Photo Quality Ink Jet Cards EPSON Photo Quality Self Adhesive Sheets Photo Quality Ink Jet Paper EPSON Photo Pap...

Страница 34: ...need to clean the print head This unclogs the nozzles so they can deliver ink properly When you don t turn on your printer for a long time the print quality can decline It s a good idea to turn on your printer at least once a month to maintain good print quality Cleaning the print head uses ink so clean it only if print quality declines You can clean the print head in either of the following ways ...

Страница 35: ...e Printers windows Then select Properties Document Defaults in Windows NT 3 Click the Utility tab 4 On the Utility menu click the Head Cleaning button 5 Follow the instructions on the screen to clean the print head Cleaning takes a little over a minute during which the printer makes some noise and the P power light flashes Never turn off the printer while the P power light is flashing unless the p...

Страница 36: ...leaning takes about a minute during which the printer makes some noise and the Ppower light flashes Never turn off the printer while the Ppower light is flashing unless the printer hasn t moved or made noise for more than 5 minutes 3 After the P power light stops flashing print a page to test the print quality and reset the cleaning cycle If your printer is connected directly to the computer go to...

Страница 37: ...s Getting Good Print Quality on page 47 You can also turn the printer off and wait overnight this allows any dried ink to soften and then try cleaning the print head again Examining the Nozzle Check Pattern Examine the nozzle check pattern you print It should look something like this Each staggered horizontal and straight vertical line should be complete with no gaps in the dot pattern If your pri...

Страница 38: ...ling them and before the expiration date on the package Black ink cartridge S020187 Color ink cartridge S020191 To ensure good results use genuine EPSON ink cartridges and do not refill them Other products may cause damage to your printer not covered by EPSON s warranty When you need new ink cartridges contact your dealer or call EPSON Accessories at 800 873 7766 or visit our web site at www epson...

Страница 39: ...then open the printer cover 2 Press the R cleaning button and hold it for about three seconds until the print head moves slightly left and the Ppower light begins flashing To avoid damaging the printer never move the print head by hand Don t open the clamp or remove a cartridge except to replace it with a new one Once you remove a cartridge you can t reuse it even if it contains ink 3 Unwrap the n...

Страница 40: ...eft 6 Lift the cartridge out of the printer and dispose of it carefully Keep ink cartridges out of the reach of children If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water 7 Lower the new ink cartridge into its holder with the label facing up and toward the back of the printer basics book Page 33 Thursday September 23 199...

Страница 41: ...re than 5 minutes Replacing an Outdated Ink Cartridge If an ink cartridge is more than six months old you may need to replace it How can you tell You may notice that your printouts don t look as good as they used to If print quality doesn t improve after cleaning and aligning the print head you can replace one or both cartridges Follow these steps to replace an ink cartridge before the B black or ...

Страница 42: ...replacement To replace the black ink cartridge lift up only the smaller clamp on the left 6 Lift the cartridge out of the printer and dispose of it carefully Keep ink cartridges out of the reach of children If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water black cartridge S020187 color cartridge S020191 You must remove t...

Страница 43: ...inter cover The printer moves the print head and begins charging the ink delivery system The Ppower light flashes and the printer makes noise Charging takes about one minute When it s finished the Ppower light stops flashing and stays on Never turn off the printer while the Ppower light is flashing unless the printer hasn t moved or made noise for more than 5 minutes basics book Page 36 Thursday S...

Страница 44: ... inside the printer and smudging your printouts 2 If you have an application running access the printer settings dialog box as described on page 13 Or click Start point to Settings then select Printers Right click the EPSON Stylus COLOR 660 icon in the Printers windows Select Properties Document Defaults in Windows NT 3 Click the Utility tab You see the Utility menu 4 Click the Print Head Alignmen...

Страница 45: ...a soft damp cloth 4 Clean ink out of the printer s interior with a soft damp cloth Don t touch the gears inside the printer Never use alcohol or thinner for cleaning they can damage the printer components and case Don t use a hard or abrasive brush Don t get water on the printer components and don t spray lubricants or oils inside the printer Don t use any cleaning sheets included with special med...

Страница 46: ...r from the printer and remove the paper support 4 Open the printer cover Secure the ink cartridge holder to the printer with tape as shown then close the printer cover 5 Push in the output tray extensions and close the tray 6 Repack the printer and attachments in the original box using the protective materials that came with it See the unpacking sheet that was packed with your printer Be sure to k...

Страница 47: ...40 basics book Page 40 Thursday September 23 1999 10 42 AM ...

Страница 48: ...your printer driver Visit www epson com and check the section for your product to see if there is a new driver available for downloading to your computer Diagnosing Printer Problems You can diagnose some problems by checking the printer s control panel lights as described below It may also be helpful to try running a printer check see page 43 for instructions Checking the Control Panel Lights powe...

Страница 49: ...ou need to replace the ink cartridge Make sure you have a replacement cartridge black S020187 color S020191 See page 31 for replacement instructions P and S flash and B and A are on When the P power and S paper out lights flash and the B black and A color ink out lights come on jammed paper may be blocking movement of the print head Turn off the printer wait a few seconds and turn it back on If no...

Страница 50: ...he Ppower light starts to flash then release it The printer prints one page showing its ROM version number ink counter and a nozzle check pattern Only the nozzle check pattern is shown below 5 To end the check turn off the printer after it prints the check page Then reconnect the interface cable and turn on your printer and computer If the results are satisfactory the problem lies in your software...

Страница 51: ...e printer refer to the following illustrations ink cartridge holders thickness lever control panel sheet feeder left edge guide output tray extensions output tray printer cover paper support right edge guide basics book Page 44 Thursday September 23 1999 10 42 AM ...

Страница 52: ... cartridge clamps are locked down completely and that no packing material remains in the printer The printer has finished charging the ink cartridge but the Ppower light is still flashing Make sure the ink cartridge clamps are locked into place Make sure all packing material has been removed If the printer is not moving or making noise but the light is still flashing after 5 minutes have passed tu...

Страница 53: ...ou re using the parallel port For maximum print speeds enable ECP DMA mode on your computer s parallel port See your computer documentation or the manufacturer for instructions ECP DMA doesn t need to be enabled if you re using the USB Parallel Adapter cable You re printing over a network See your electronic EPSON Stylus COLOR 660 Reference Guide for computer configuration instructions Solving Pro...

Страница 54: ...n Your printer makes noise when you turn it on or after it has been sitting for a while Your printer is performing routine maintenance Solving Problems Getting Good Print Quality You see horizontal banding Make sure the print head nozzles are not clogged To clean the print head see page 27 Make sure the Media Type setting matches the paper you loaded See page 26 for guidelines Make sure the printa...

Страница 55: ...your paper isn t damp or loaded face down the printable side should be loaded face up If it s damp reload a new stack of paper Use a support sheet with special media or try loading your media one sheet at a time Make sure your paper or media meets the specifications listed in your electronic EPSON Stylus COLOR 660 Reference Guide Run the Print Head Alignment utility See page 37 for instructions Ch...

Страница 56: ...color images Make sure the print head nozzles are not clogged To clean the print head see page 27 Make sure the ink cartridges aren t low on ink or too old If either ink out light is flashing replace the ink cartridge see page 31 If your ink cartridge is more than six months old you may need to replace it see page 34 If you are printing a high resolution image try turning off PhotoEnhance Try usin...

Страница 57: ...inting again Your printout is grainy Try using a higher quality paper Make sure you set the Quality Speed slider to the Quality setting in your printer software see page 14 for instructions Run the Print Head Alignment utility See page 37 for instructions You may need to increase the image resolution or print it in a smaller size See your software documentation for instructions Color documents pri...

Страница 58: ...n the left edge guide Place the paper against the right edge guide and adjust the left edge guide to fit the width of your paper Multiple pages feed at the same time Remove the stack of paper from the printer Make sure the paper isn t too thin Fan the edges of the stack of paper to separate the sheets Reload the paper as described on page 12 Make sure the edge guides are snug against the edges of ...

Страница 59: ... to uninstall your printer software follow the steps below 1 Double click the My Computer icon then double click the Control Panel icon 2 Double click Add Remove Programs 3 Click EPSON Printer Software in the program list 4 Select the EPSON Stylus COLOR 660 printer icon 5 Click the Add Remove button and follow the instructions on screen 6 If you installed the software for the optional USB Parallel...

Страница 60: ...ownloading to log onto ftp epson com with the user name anonymous and your e mail address as the password EPSON Forum on CompuServe Members of CompuServe can type GO EPSON at the menu prompt to reach the Epson America Forum For a free introductory CompuServe membership call 800 848 8199 and ask for representative 529 Automated telephone services Service Access EPSON SoundAdviceSM For pre recorded ...

Страница 61: ...es at 800 873 7766 or visit our website at www epsonsupplies com U S sales only In Canada please call 800 873 7766 for dealer referral If you need help using another manufacturer s software with an EPSON product see the documentation for that software for technical support information Creative Software Technical Support If you need help with the creative software on the printer software CD ROM ple...

Страница 62: ...s 18 to 20 D Digital Camera Correction setting 17 E Economy setting 19 Electronic manual 7 ENERGY STAR 4 Envelopes 25 EPSON Accessories 4 54 help 53 to 54 media and paper 26 F Faint images 49 Flip Horizontal setting 52 G Graph setting 19 Guided Printing Exercise 11 H Head Cleaning utility 28 Help 15 53 to 54 High resolution images 17 I ICM Image Color Matching setting 19 Incorrect colors in printo...

Страница 63: ...ality Media Pack 22 PhotoEnhance settings 17 to 18 Photographs printing 17 to 18 Print Head Alignment utility 37 Print head cleaning 27 to 30 Print quality 27 47 to 50 Printable area setting 23 Printer cable 4 noise 47 parts 44 Printer software problems installing 45 reinstalling 52 uninstalling 52 Printer status 16 Printing 12 to 17 Problems installing software 45 miscellaneous 51 paper handling ...

Страница 64: ...er 25 47 48 Transfer Paper Iron On Cool Peel 26 Transparencies 26 Transporting printer 39 Troubleshooting 53 to 54 U Uninstalling software 52 USB 4 46 Utilities Head Cleaning 28 Print Head Alignment 37 W Windows printer status 16 system requirements 4 USB 4 46 World Wide Web 53 Y Year 2000 5 basics book Page 57 Thursday September 23 1999 10 42 AM ...

Страница 65: ...ion between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels which exceed the l...

Страница 66: ...tters color reproductions and all your photo and craft projects Photo Quality Glossy Film Durable bright white film sheets with the highest gloss finish Perfect for printing professional quality high resolution photographs of all your digital images Photo Paper and Panoramic Photo Paper Photo lab quality heavier weight glossy paper available in a variety of sizes Perfect for color photo keepsakes ...

Страница 67: ...041067 EPSON Photo Quality Ink Jet Cards A6 4 1 x 5 8 inches S041054 8 x 10 inches S041122 EPSON Photo Paper 4 x 6 inches S041134 Letter S041141 A4 8 3 x 11 7 inches S041140 Panoramic 8 3 x 23 inches S041145 EPSON Photo Stickers Kit CD ROM paper A6 4 1 x 5 8 inches S041144 KIT EPSON Photo Stickers refill A6 4 1 x 5 8 inches S041144 EPSON Photo Quality Glossy Film Letter S041072 A4 8 3 x 11 7 inche...

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