AcuLaser M4000 Series
User's Guide
Troubleshooting
160
Areas are missing in the printed image
Completely blank pages are output
Cause
What to do
Your paper may be moist or damp.
This printer is sensitive to moisture absorbed by the paper. The
higher the moisture content in the paper, the lighter the
printout. Do not store paper in a humid or damp environment.
You may not be using the correct type of paper for
your printer.
If the surface of your paper is too rough, printed characters
may appear distorted or broken. Smooth, high-quality copier
paper is recommended for best results. See “Available paper
types” on page 197 for information on choosing paper.
Cause
What to do
The printer may have loaded more than one sheet at
a time.
Remove the paper stack and fan it. Tap it on a flat surface to
even the edges, then reload the paper.
The problem may be with your application or
interface cable.
Print out a status sheet. See “Printing a Status Sheet” on page
155. If a blank page is ejected, the problem may be with the
printer. Turn off the printer and contact your dealer.
The
Paper Size
setting may be incorrect.
Make sure the correct paper size is set in the
Tray Menu
on the
control panel.
MP Tray Size
setting may be incorrect.
When loading paper for which the size is not specified with
Auto setting, specify the correct paper size on the
MP Tray Size
setting in the
Tray Menu
on the control panel.
The cartridge seal may not be pulled out of the
imaging cartridge.
Make sure that the cartridge seal has been pulled out
completely. For details, see the instructions on the imaging
cartridge package.
The imaging cartridge may be near the end of its
service life.
If the message on the LCD panel or in EPSON Status Monitor
indicates that the imaging/toner cartridge is near the end of
its service life, replace the imaging cartridge. See “Imaging
Cartridge” on page 122.
For Windows users, you can also check the remaining service
life of the imaging cartridge by looking at the Basic Settings
tab in the printer driver.
