Symptom
Cause
Solution
Printing from a
USB memory
device is not
possible.
The file format (file extension) is
not one that can be printed.
Only files with the format (extension) for JPEG, TIFF, XPS or
PDF can be printed.
MEMORY DIRECT
for the printer is
set to
DISABLE
.
Change the setting for
INTERFACE MENU
/
MEMORY DIRECT
to
ENABLE
.
A public user is not specified for
user authentication.
Contact the printer administrator.
Encrypted USB memory devices
are used.
Encrypted USB memory devices are not supported.
Printing takes too
much time.
The printer is set to a slow
printing mode (for example
thick stock).
It takes more time to print on special media. When using
regular paper, make sure that the media type is set properly
in the driver.
The job is very complex.
Wait. No action needed.
The printer memory is
insufficient.
Add more memory.
A toner cartridge for a different
region or an unapproved
genuine toner cartridge is
installed (
NONGENUINE TONER X
is displayed in the message
window).
Install a correct Epson toner cartridge approved for your
specific printer.
Blank pages come
out during
printing.
One or more of the toner
cartridges are defective or
empty.
Check the toner cartridges. The image will not print if one or
more cartridges are empty.
The wrong media is being used.
Check that the media type set in the driver matches the
media loaded in the printer.
Not all pages print.
The printer has the wrong kind
of cable, or the printer is not
configured for the correct cable
and port.
Check your cable.
The
Cancel
key was pressed.
Make sure no one pressed the
Cancel
key while your job was
printing.
The tray is empty.
Check that the trays are loaded with media, in place, and
secure.
A document is printed with an
overlay file which has been
created by an unsuitable driver.
Print the overlay file using a suitable driver.
AcuLaser C3900 Series User’s Guide
Troubleshooting
133
Содержание AcuLaser C3900N
Страница 1: ...User s Guide NPD4278 02 EN ...
