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EPS Stromversorgung GmbH
Alter Postweg 101 • 86159 Augsburg
Germany
Fon: +49 821 / 570451-0
Fax: +49 821 / 570451-25
PS 5000 A Series
4.
Service and maintenance
4.1
Maintenance / cleaning
The device needs no maintenance. Cleaning may be needed for the internal fans, the frequency of cleanse is
depending on the ambient conditions. The fans serve to cool the components which are heated by the inherent
power loss. Heavily dirt filled fans can lead to insufficient airflow and therefore the DC output would switch off too
early due to overheating or possibly lead to defects.
Cleaning the internal fans can be performed with a vacuum cleaner or similar. For this the device needs to be opened.
4.2
Fault finding / diagnosis / repair
If the equipment suddenly performs in an unexpected way, which indicates a fault, or it has an obvious defect, this
can not and must not be repaired by the user. Contact the supplier in case of suspicion and elicit the steps to be
taken.
It will then usually be necessary to return the device to the supplier (with or without guarantee). If a return for
checking or repair is to be carried out, ensure that:
•
the supplier has been contacted and it is clarified how and where the equipment should be sent.
•
the device is in fully assembled state and in suitable transport packaging, ideally the original packaging.
•
a fault description in as much detail as possible is attached.
•
if shipping destination is abroad, the necessary customs papers are attached.
4.2.1 Replacing a defect mains fuse
The device is protected by one 5x20 mm fuse (T16 A, 250 V) which is located on the rear of the device, inside a
fuse holder. To replace the fuse, the device is not required to be opened. Just remove the power cord and open the
fuse holder in the AC input socket with a flat screw driver. The replacement fuse must be of same value and type.
4.3
Firmware updates
The firmware of the device, if necessary, is updated via the USB port on the rear side. For this a software called
EPS Power Control is required. It is included on the USB stick which is delivered with the device or available from
the manufacturer’s website. The required firmware update file is only available on the website in the
Service ->
Downloads
section. Further instructions are included in the update tool’s documentation.
5.
Contact and support
5.1
Repairs
Repairs, if not otherwise arranged between supplier and customer, will be carried out by the manufacturer. For this
the device must generally be returned to the manufacturer. No RMA number is needed. It is sufficient to package
the equipment adequately and send it, together with a detailed description of the fault and, if still under guarantee,
a copy of the invoice, to the following address.
5.2
Contact options
Questions or problems with operation of the device, use of optional components, with the documentation or soft-
ware, can be addressed to technical support either by telephone or e-Mail.
Address
Telephone
EPS Stromversorgung GmbH
Alter Postweg 101
86159 Augsburg
Germany
All issues:
[email protected]
Switchboard: +49 821 / 570451-0