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Handling procedures for return shipments (RMA) - Details for all returns !
Dear customer
we hope that you will rejoice in the ordered articles. Just in case that you are not entirely contented as an
exeption, please follow the procedures specified below.This enabling us to ensure a quick and smooth
handling of the return shipment.
Form of complaint:
Please absolutely respect for all returns!
• Please add the available
RMA-voucher
always
completely filled out
together with an
invoice copy to the return shipment! Do not stick it on the goods or on the packaging.
We do not accept the return shipment without these papers.
• Not prepaid parcels will be refused and returned to Sender! Please always ask for the
RMA-No . for the cheapest return.
•
Please pay attention that
the goods have to be sent back
without visible marks of
use in the original scope of delivery and in original packing.
• We recommend to use an additional solid and break-proof covering box which
should be padded out with styrofoam, paper or similar. Transport damages as a result of
faulty packing are for the sender‘s account.
2) Faulty goods
• The implied warrenty pe -
riod is 2 years.Please
contact your dealer in
case of faulty or wrong
articles or missing ac-
cessories. He will discuss
with you the individual
case and try for immediate
and customer-friendly so-
lution.
• For economic returns
within Germany you will
get an RMA-number
from the manufacturer.
•
All returns have to be in
the original packing of
the goods with corre-
sponding accessories.
Please repack the goods
to avoid damages. In case
of wrong delivery, please
do not use this article !
3) Problems of installation
and functioning
• Please read the manual
carefully first of all and
pay attention to the indica-
ted assembly or installing
instructions.
• Your dealer should be
the first contact person
because he knows his
products best and also
knows possible problems.
• In case of function
problems with an arti-
cle, please check at first
whether there is an obvi-
ous material defect. The
quality system in our fac-
tory reduces malfunctions
of new appliances to al-
most zero.
.
1) Transport damage
• Please check the content
of your parcel immediately
and advise the forwarding
company of a claim (par-
cel service/ freight forwar-
der)
• Do not use damaged
goods!
• Ask the forwarder for a
written acknowledge-
ment of the damages.
• Report the claim promp -
tly by phone to your
dealer.
He will discuss
with you how to act in this
case.
• If the transport box has
been damaged, please
use an additional covering
box. Do not forget to add
the acknowledgement of
the damage of the for-
warding company !