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Call 1300 369 273
www.enware.com.au
product warranty for Australia
Effective 1 September 2014
Enware Australia Pty Limited (ACN 003 988 314)
(“we” or “us”) warrants that this product (also referred
to as “our goods”) will be free from all defects in
materials and workmanship for 12 months* from the
date of purchase. Our liability under this warranty is
limited at our option to the repair or replacement of
the defective product or part, the cost of repair of the
defective product or part or the supply of an equivalent
product or part, in each case if we are satisfied the
loss or damage was due to a defect in the materials or
workmanship of the product or part. All products must
be installed in accordance with the manufacturer’s
instructions, the PCA, and AS/NZS3500 including any
other applicable regulatory requirements.
exceptions
This warranty does not apply in respect of any damage or
loss due to or arising from:
a) Failure by you or any other person to follow any
instructions for use (including instructions and directions
relating to the handling, storage, installation, fitting,
connection, adjustment or repair of the product)
published or provided by us;
b) Failure by you or any other person responsible for the
fitting, installation or other work on the product to follow
or conform to applicable laws, standards and codes
(including the AS/NZ 3500 set of Standards, all applicable
State and Territory Plumbing Codes, the Plumbing Code
of Australia and directions and requirements of local and
other statutory authorities); or
c) Any act or circumstance beyond our control including
faulty installation or connection, accident, abnormal use,
acts of God, damage to buildings, other structures or
infrastructure and loss or damage during product transit
or transportation.
making a claim
To make a claim under this warranty you must notify us
in writing or via the Online Product Service and Warranty
Form** within 7 days of any alleged defect in the
product coming to your attention. Proof of purchase of
the product must also be supplied. All notifications and
accompanying information must be sent marked for the
attention of the Enware Australia Pty Limited,
9 Endeavour Road, Caringbah NSW 2229.
Phone or email contact is possible also, phone
1300 369 273 (AUS) or +61 2 8536 4000 or
email [email protected]
Your costs in making a claim under this warranty,
including all freight, collection and delivery costs, are
to be borne and paid by you. We also reserve the right
at our cost to inspect any alleged defect in the product
wherever it is located or installed or on our premises.
** www.enware.com.au/product-service-enquiry
* 1 Year parts and labour on the complete assembly.
After 1 year, a further 4 years parts only warranty is
applicable to sequential valve cartridge.
other conditions
Except as provided or referred to in this document,
we accept no other or further liability for any damages
or loss (including indirect, consequential or economic
loss) and whether arising in contract, tort or otherwise.
Any benefits available to you under this warranty are
in addition to any non-excludable rights or remedies
you may have under applicable legislation, including
as a “consumer” under the Australian Consumer Law.
To that extent you need to be aware that: Our goods
come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for
compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount
to a major failure.
